Customer Service Representative Full-time Job

The Customer Service Representative is responsible for taking incoming calls from customers, taking customer orders, answering questions and resolving customer problems as they arise while communicating with the dispatch and logistics departments regarding all new loads and load changes. 

Responsibility 

Handle incoming customer calls, process new load orders, and input them into the Fleet Management System. 

Verify all load information to ensure all necessary information is correct, such as weight, times and location. 

Collaborate with logistics and dispatch to address and resolve outstanding issues. 

Engage in problem solving and conflict resolution with customers as problems arise. 

Review order list board for selected queries to ensure accuracy. 

Provide customers with timely updates on load information. 

Perform additional duties as assigned 

Academic/Educational Requirements 

Completion of Secondary School Diploma. 

Required Skills/Experience 

1 to 2 years of experience in a customer service role. 

Experience in the transportation industry as asset. 

Experience with Microsoft Excel, Word, PowerPoint. 

Strong organizational skills and attention to detail. 

Excellent written and oral communication skills. 

What Linamar Has to Offer 

Competitive Compensation 

Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.  

Opportunities for career advancement. 

Sustainability Counsel  

Community based outreach supporting both local and global initiatives and charities.  

Discounts for local vendors and events, including auto supplier discounts.