20 Jobs Found
Customer Service Representative Full-time Job
Customer Service Mont-RoyalJob Details
Application Deadline:
11/14/2024
Address:
2305 chemin Rockland
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
Mont-Royal - 48.06kmCustomer Service Full-time
33,850 - 44,000
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Bilingual Customer Care Representative Full-time Job
Customer Service LavalJob Details
Bilingual Customer Care Representative
Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec
This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet.
How You’ll Help
• Help customers with complaints and questions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Increase your skills with every interaction
• Give customers information about services
• Ensure customer satisfaction and provide professional customer support
• Escalate customer dissatisfaction to proper channels
Your Skills & Experience:
• Bilingual English/French communication skills (written and verbal) a STRONG asset
• High school diploma. Post-secondary education in business or related program considered an asset.
• Minimum of one year experience in a call center customer service based position
• Previous SalesForce or CRM system experience considered an asset
• Previous AS400 experience considered an asset
• Previous transportation/logistics experience considered an asset
• Proficient in computer programs such as Microsoft Office Suite
• Highly reliable, willing to learn and acquire new skills
• Exhibit professional communication and customer service skills
• Proven ability to be a self-starter and work independently
• Strong attention to detail with high organizational and interpersonal skills
• Must have access to high speed internet
Bilingual Customer Care Representative
Day & Ross Inc.
Laval - 48.61kmCustomer Service Full-time
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Bilingual Customer Care Representative Full-time Job
Customer Service LavalJob Details
Remote Customer Care Representative
Full-time, Contract with potential for Permanent
Lachine, Quebec, 95% Remote Work
This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet.
How You’ll Help
• Help customers with complaints and questions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Increase your skills with every interaction
• Give customers information about services
• Ensure customer satisfaction and provide professional customer support
• Escalate customer dissatisfaction to proper channels
Your Skills & Experience:
• Bilingual English/French communication skills (written and verbal) a STRONG asset
• High school diploma. Post-secondary education in business or related program considered an asset.
• Minimum of one year experience in a call center customer service based position
• Previous Sales Force or CRM system experience considered an asset
• Previous AS400 experience considered an asset
• Previous transportation/logistics experience considered an asset
• Proficient in computer programs such as Microsoft Office Suite
• Highly reliable, willing to learn and acquire new skills
• Exhibit professional communication and customer service skills
• Proven ability to be a self-starter and work independently
• Strong attention to detail with high organizational and interpersonal skills
• Must have access to high speed internet
Bilingual Customer Care Representative
Day & Ross Inc.
Laval - 48.61kmCustomer Service Full-time
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Client Advisor Part-time Job
Customer Service LavalJob Details
Job Description
** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **
What is the opportunity?
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.
What will you do?
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Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
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Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
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Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
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Proactively take ownership of resolving and preventing client banking problems
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Cultivate and maintain relationships with partners to work as one RBC team
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Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
What do you need to succeed?
Must-have
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Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
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Drive and self-motivation, as well as excellent communication skills and emotional intelligence
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Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
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Personal flexibility to work flex hours
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Eagerness to learn and determination to succeed
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Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Nice-to-have
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Track record in building rapport and maintaining client relationships within the financial, service or retail industry
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Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
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A world-class training program in financial services
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Excellent career development and access to a variety of job opportunities across business and geographies
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Leaders who support your development through coaching and managing opportunities
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Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy
Additional Job Details
Address:
3100 BOUL LE CARREFOUR:LAVAL
City:
LAVAL
Country:
Canada
Work hours/week:
25
Employment Type:
Part time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-04-23
Application Deadline:
2025-03-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Client Advisor
Royal Bank Of Canada
Laval - 48.61kmCustomer Service Part-time
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Remote Customer Care Representative Full-time Job
Customer Service LavalJob Details
At Day & Ross we offer:
• Internal growth opportunities
• Benefits & extended health care, including medial and dental
• A company matched pension
This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet.
How You’ll Help
• Help customers with complaints and questions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Increase your skills with every interaction
• Give customers information about services
• Ensure customer satisfaction and provide professional customer support
• Escalate customer dissatisfaction to proper channels
Your Skills & Experience:
• Bilingual English/French communication skills (written and verbal) a STRONG asset
• High school diploma. Post-secondary education in business or related program considered an asset.
• Minimum of one year experience in a call center customer service based position
• Previous SalesForce or CRM system experience considered an asset
• Previous AS400 experience considered an asset
• Previous transportation/logistics experience considered an asset
• Proficient in computer programs such as Microsoft Office Suite
• Highly reliable, willing to learn and acquire new skills
• Exhibit professional communication and customer service skills
• Proven ability to be a self-starter and work independently
• Strong attention to detail with high organizational and interpersonal skills
• Must have access to high speed internet
Remote Customer Care Representative
Day & Ross Inc.
Laval - 48.61kmCustomer Service Full-time
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Heating Quote Specialist Full-time Job
Customer Service LavalJob Details
The heating quote specialist is in direct contact with customers and suppliers. He is responsible for determining the conditions of the work to be done and the best prices for customers. Among his responsibilities, he must prepare quotes for heating products, read plans and specifications, and maintain an impeccable service relationship with our current and future customers.
What are the benefits for you?
- Normal opening hours Monday to Friday
- Flexible and hybrid work schedule
- Full benefits with fully Company paid premiums for the basic kit from the first day of employment
- Professional development and training opportunities
- Life, Disability and Wellness Insurance Program
- Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
- Vacation and sick leave, and a day off on your birthday!
- Bonus programs that include annual performance bonuses and a profit sharing plan
- Employee discounts on top brands of plumbing and HVAC/R products
- Tuition reimbursement for employees
- Employee Referral Program
What you will do
- Analyze plans and specifications, complete lists of required materials
- Carry out the necessary research with our suppliers
- Communicate with the representative / customer / supplier
- Prepare bids according to customer discount schedule
- Submit to the client and their representative the bid and/or purchase prices while respecting the required deadlines
- Advising customers by telephone
- Provide the necessary technical information
- Produce shop drawings for approval
- Place orders according to the project schedule.
- Assist internal salespeople as needed
- Any other related tasks
What you will bring
- Experience in reading quotes
- DEP Plumbing - Heating
- Experience in heating (an asset)
- DEC in building mechanics (an asset)
- General computer skills required, including Microsoft Office and Adobe Acrobat Reader, experience with AS400 system (an asset)
- Possesses exceptional customer service and professional communication skills
- Good learning ability and meticulous
Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.
Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.
Heating Quote Specialist
Wolseley Canada
Laval - 48.61kmCustomer Service Full-time
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Advisor, customer Full-time Job
Customer Service LavalJob Details
Reporting to the Team Leader, EspaceProprio Advisory Service , your main mandate will be to offer our customers remarkable service with the aim of presenting our ecosystem tools and services to them in order to guide them towards the solution that best meets their needs regarding their real estate project .
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Answer and place telephone calls and emails to our customers ;
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Listen and identify clients ' needs in relation to their housing needs ;
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Direct customers to the best resource ;
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Present and promote the services offered;
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Keep our clients ' various files up to date by carrying out certain administrative tasks;
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Represent the company at one-off events ;
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Offer a dynamic and personalized experience to our customers ;
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Participate in improving our service and our procedures.
What do you need to be an EspaceProprio Advisor ?
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Have more than one year of relevant experience in customer service;
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An advanced level of spoken English or perfect bilingualism in order to serve a wider clientele;
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Have a strong interest in the real estate industry;
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Having experience in a call center is an asset;
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Be invested in continuous improvement and learning opportunities;
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Have the ability to work simultaneously with multiple software and IT tools while communicating effectively with clients ;
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The ability to work, day or evening, both remotely and in our offices. (Details about our hybrid working mode will be presented to you during the recruitment process).
Benefits that make a real difference
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An hourly wage starting at $2.049 plus a $ 1 bonus if you are bilingual and a $2 bonus if you work evenings.
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Recognition of relevant years of experience;
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A bonus system to highlight and reward your work;
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A generous holiday policy;
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Paid mobile leave days upon starting your job;
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A modular group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $500 health account;
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Access to an employee and family assistance program (PAEF);
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A telemedicine service;
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An annual allowance of $200 for your sports and cultural activities;
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A day of paid leave during your move and for volunteering;
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Several discounts used so that you can carry out your real estate projects with complete confidence and at lower costs.
And we don't stop there, because we really care about you:
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An integration process to quickly familiarize you with your work environment and our services ;
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A work environment that prioritizes both your professional development and your personal growth ;
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A social club that ensures your daily life with us is pleasant and stimulating;
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Collaborative teamwork where your wildest ideas are welcomed and even encouraged.
EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.
#LBEP
#LI-Hybrid
Advisor, customer
EspaceProprio
Laval - 48.61kmCustomer Service Full-time
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Customer Experience Associate Full-time Job
Customer Service WestmountJob Details
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele
Location(s): Canada : Quebec : Westmount
Customer Experience Associate
Scotiabank
Westmount - 49.52kmCustomer Service Full-time
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