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Overview

The Role:

We are looking for an Operations Coordinator to join our team. Our Operations Coordinator plays a critical role in ensuring that our organization runs smoothly and efficiently, allowing us to achieve our goals and objectives. This role will be responsible for supporting our Canco Gas Bars and Stores in their day-to-day operations, planning and scheduling our maintenance activities, and tracking overall compliance KPI’s.

Responsibilities:

• Managing and overseeing policies and procedures:
• Ensuring compliance with health and safety regulations:
• Supporting with new store openings:
• Maintaining records and documentation:  
• Collaborate with internal and external stakeholders and ensure alignment:
• Drafting documents and presentations
• Oversee resource allocation, including personnel, equipment, and materials:
• Monitor and analyze key performance indicators (KPI’s):
• Identify and mitigate risks that could impact company’s operations:
• Analyze existing processes and identify areas for improved efficiency:
• Identify new opportunities for growth and innovation:
• Manage budgets and financial forecasts:

What You Bring:

• Bachelor’s degree (or equivalent) in Operations Management, Business Administration, Finance, or related field
• 3+ years of proven experience in an Operations role
• Strong organization skills
• Strong budget development and oversight skills
• Strong analytical and problem skills
• Strong work ethic and attention to detail and accuracy
• Excellent verbal and written communication skills
• Excellent Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)

Salary Range: $55,000.00 - $60,000.00 per year

This role is a Permanent Full-Time position at our Kelowna BC Head Office

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SUMMARY

The Operations Coordinator is primarily responsible for operations coordination service delivery management & client relationship management in order to ensure smooth daily operations.

At this position level, the individual is responsible for:

• Facilities of moderate to large-sized portfolios high complexity; and/or 
• Contract requirements of moderate to high complexity
• Operations coordination in a Health Care setting.

Please note, this is a full-time on-site position in Abbotsford, BC. 

KEY DUTIES & RESPONSIBILITIES

Portfolio Management

• Assists in ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.
• Creates and implements annual facility management plans. 
• Collaborates with relevant stakeholders and oversees the implementation of facility-related operations.
• Oversees maintenance and repair activities and performance of internal Technicians and service providers.  Ensures work is completed on time, safely and meet quality requirements.
• Ensures all relevant documentation (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.
• Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget. 
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

• Responsible for meeting client obligations under Facility Maintenance and Services Agreement (FMSA) in a P3 environment.
• Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.
• Recommends solutions and implements appropriate actions for issues.
• Monitors service delivery performance against established metrics/key performance indicators.  Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
• Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
• Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

CMMS Work Order System Management

• Directs new event traffic for response and completion, assigns work orders and ensures completion.
• Confirms data is correct and directly makes amendments or requests amendments through the Client.
• Checks daily events to ensure appropriate classifications are made for both work type and Response / Rectification.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

• Collaborates with relevant stakeholders on incident management-related requirements

Health, Safety, Environment & Security

• In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.
• Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance. 
• Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

• Develops and maintains effective relationships with clients.  Ensures ongoing client satisfaction.
• Acts as the focal point of escalation for issues pertaining to facilities managed.

Project Management

• Develops and executes project plans and related estimated costs and budget for assigned portfolio.
• Oversees project delivery.
• Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Regulatory Compliance

• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.  
• Other duties as assigned.
  • 3 to 5 years of facility management work experience is an asset but not required.

KNOWLEDGE & SKILLS

• Solid facility operations and maintenance management abilities. 
• Proficiency with facility equipment and building systems.
• Service delivery management abilities. 
• Developed communication, influence, persuasion and negotiation skills.
• Solid client relationship management abilities. 
• Solid people leadership skills. 
• Solid vendor management abilities. 
• High degree of client service orientation and sense of urgency.
• Solid project management abilities. 
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
• Thorough knowledge of health and safety requirements.  Possesses a high degree of safety mindset.
• Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable. 
• Maintains current knowledge of and demonstrates Solid ability to implement facility management services best practices.

Licenses and/or Professional Accreditation

• Any of the below credentials are an asset but not required.
• Certified Facility Manager through International Facility Management Association (IFMA).
• Certified Property Manager through Institute of Real Estate Management.
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
• Real Property Administrator through Building Owners and Managers Institute (BOMI).

This is a regular, full-time position with a salary range of $62,939 - $80,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 year to less than 2 years
Area of specialization: Agricultural crop service
Own tools/equipment: Steel-toed safety boots
Security and safety: Criminal record check

Location: 28265 58 Ave, Abbotsford, BC V4X 2E8
Shifts: Day, Evening, Weekend, Flexible Hours, Early Morning, Morning
Transportation information: Own transportation
Work setting: Rural area and Staff accommodation provided
Work site environment: Dusty, Hot, Odours, Outdoors and Mushrooms
Supervision: 5-10 people

Physical Requirements:

• The candidates should be able to work in a fast-paced environment, be capable of working under pressure, and should be comfortable with tight deadlines
• The candidates should be physically fit to meet demanding physical requirements
• The candidates should be comfortable with a combination of sitting, standing, and walking
• The candidates should be able to manage a large workload, be comfortable working in dusty conditions, and should be able to tolerate hot working environments
• The candidates should be able to work in areas with strong odors, be willing to work outdoors, and should be comfortable handling mushrooms

Other Requirements:

• The candidates should have excellent written communication skills
• The candidates should be a team player and organized

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to perform greenhouse cleaning
• The candidates should be able to maintain financial and production records
• The candidates should be able to negotiate with clients for the provision of services
• The candidates should be able to provide agricultural crop services such as plowing, irrigating, cultivating, spraying, or harvesting
• The candidates should be able to coordinate and supervise the work of general farm workers and harvesting laborers
• The candidates should be able to develop work schedules and establish procedures
• The candidates should be able to ensure farm safety and bio-security procedures are followed
• The candidates should be able to maintain quality control and production records
• The candidates should be able to supervise and oversee growing and other crop-related operations
• The candidates should be able to maintain work records and logs
• The candidates should be able to hire and train staff
• The candidates should be able to operate and maintain farm machinery and equipment
• The candidates should be able to perform general farm duties

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years’
Equipment and machinery experience: Feeding and watering system, Fertilizer applicator, Sprayer or duster
Area of specialization: Agricultural crop service

Location: Pitt Meadows, BC
Shifts: Day, Evening, Weekend, Overtime, To be determined, Early Morning, Morning
Transportation information: Own transportation, Travel expenses not paid by employer
Work setting: Rural area, Relocation costs not covered by employer
Type of crops: Blueberries, Field berries, Raspberries
Supervision: More than 20 people

Physical Requirements:

• The candidates should be able to work in a fast-paced environment, be physically demanding
• The candidates should be able to work in tight deadlines with attention to detail
• The candidates should be able to sit, stand, walk for extended periods
• The candidates should be able to handle large workload

Other Requirements:

• The candidate should be organized and be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to co-ordinate and supervise the work of general farm workers and harvesting labourers, develop work schedules and establish procedures
• The candidates should be able to ensure farm safety and bio-security procedures are followed, maintain quality control and production records
• The candidates should be able to supervise and oversee growing and other crop-related operations
• The candidates should be able to maintain work records and logs, hire and train staff
• The candidates should be able to perform general farm duties

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

The scope of this position will be to supervise a time sensitive delivery operation.   This includes supervising day to day operations drivers, fleet & fleet maintenance, dispatch operations, reverse dock operations and on-site customer dock operations.  Ensure all operations remain compliant with the Safety and Compliance department. 

How You’ll Help: 

• Working with the Dedicated Leadership Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness. 
• Work closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
• Will be responsible for the dispatch function to ensure drivers are scheduled to meet company deliveries on time.
• Will manage the relationship with drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Ensure that a preventative maintenance program is in place and effective.
• Provides mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Develop, implement and track on a monthly basis, an operational “dash board” for visual understanding of performance against plan elements.

Your Skills and Experience: 

• Transportation background in dispatch, dock supervision
• Equipment knowledge is an asset
• Safety training interest, knowledge and skills is an asset 
• Class 1 license preferred however not required
• Computer literate in Excel and Word,
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self starter 
• Must be customer focused individual
• Must be willing to travel if required

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims. 

How You’ll Help: 

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life. 
• Load and unload cargo 
• Promptly report all incidents or accidents to supervisor 
• Ensure proper use of protective gear and safe operation of machinery. 
• Report continuing performance and attendance issues to supervisor 
• Answer questions and coach team members on all dock area processed or equipment operation. 
• Maintain records and documents as required 
• Assist in training workers on equipment operation and company safety policies and procedures. 
• Effectively communicate issues to supervision, management and other leads/employees 
• Assist whenever necessary and other duties that may be assigned. 
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo. 
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Forklift certified 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial  
• Communication skills - advanced 
• Computer skills – accuracy, MS products, AS400, web-based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in a high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
• English, other languages an asset 
• Able to work with little supervision 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.