All jobs within 50 km around Kamloops

102-150 Victoria St WKamloops, BC V2C 1A4

Overview

102-150 Victoria St WKamloops, BC V2C 1A4

Overview

The Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field.

As the Service Support Representative, you are accountable for ensuring that service and repairs are provided in the most cost effective and efficient manner, while ensuring an exceptional customer experience.

We are looking for people who are passionate about providing exceptional customer service, building relationships and have a keen interest and aptitude for equipment repair and maintenance.

We look forward to you joining our team!


For this position, the expected salary range is between $80,000 - $100,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

• Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs
• Research, develop and provide estimated completion date based on identified scope of work
• Recommend and provide alternate solutions or options to the customer
• Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)
• Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
• Develop a communication plan to ensure a clear understanding of service requests, timelines, and deliverables, incorporating all key stakeholders
• Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience

Qualifications:

• 2+ years' of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
• Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
• Red Seal certification would be beneficial
• Strong communication (both verbal and written)
• Demonstrated mechanical aptitude, project management and prior customer service experience
• Project Management training (PMP) would be an asset
• Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks
• High proficiency in Microsoft applications, specifically Access, Excel and Word

Note:

• This position is based out of our Kamloops shop location
• Monday – Friday (5x2) shift
• Permanent, full-time role with a competitive salary
• Flexible option plan benefits with varying levels of coverage from day one
• Matching pension contributions to help you save for the future
• Employee Share Purchase program with matching contributions
• RRSP and TFSA options through Sunlife
• Paid vacation with an increasing allowance based on years of service
• Training opportunities to learn about Caterpillar equipment

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualification such as high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

• • The candidate should be able to work in a fast-paced environment and work under pressure
  • The candidate should be able to work with tight deadlines and perform repetitive tasks

• The candidate should be able to handle heavy loads and pay attention to detail
• The candidate should be physically demanding and a combination of sitting, standing, walking, bending, crouching and kneeling

Other Requirements:

• • The candidate should be able to work with being focused on the client and be someone who can be dependent on

• The candidate should have an excellent oral communication skills and work in a flexible environment
• The candidate should be able to work with an initiative and be someone who can be relied on
• The candidate should be a team player and work with values and ethics

Responsibilities:

• The candidate should be able to sweep, mop, wash and polish floors also dust furniture
• The candidate should be able to vacuum carpeting, area rugs, draperies and upholstered furniture
• The candidate should be able to make beds and change sheets also distribute clean towels and toiletries
• The candidate should be able to stock linen closet also clean, disinfect and polish kitchen and bathroom fixtures and appliances
• The candidate should be able to disinfect operating rooms and other areas also clean and disinfect elevators
• The candidate should be able to handle and report lost and found items also attend to guests’ requests for extra supplies or other items
• The candidate should be able to provide basic information on facilities also pick up debris and empty trash containers
• The candidate should be able to clean changing rooms and showers also address customers’ complaints or concerns

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

PURPOSE OF THE POSITION:

As the Assistant Trainmaster you will assist in the efficient movement of traffic within the road territory and yard-terminal by developing, organizing and executing the daily yard-terminal/road operating plan in a safe and cost-effective manner which maximizes fluidity and achieves Local Service Operating Plan (LOSP) and Operating Plan (OP) compliance on a daily basis. This includes all processes related to arrival, classification, building, inspecting and dispatching of trains. You will also provide leadership accountability for inputs and outputs of safety, service, productivity and financial metrics.

POSITION ACCOUNTABILITIES:

• Direct yard processes to fulfill customer car orders, Customer Service Operations instructions and Mechanical and Engineering requests for car movement and placement
• Accountable for delivering instructions for train movements within terminal to Dispatching and Operating crews
• Assist in the coordination of all train movements within the yard and on the mainline
• Accountable for asset utilization within the terminal
• Accountable for expedited train movement to reduce and meet terminal dwell time
• Update times, delays and variances in NEXUS/Yard Planner on a continuous basis (as required)
• Validate mechanical requirements are met for car repair spotting and inspection to maximize track availability
• Communicate with employees for all safety initiatives and blitz’s required in the terminal
• Ensure all documentation is accurate, complete and properly communicated to the next Assistant Trainmaster on shift
• Resolve non-compliance crew issues and/or opportunities for process improvement, or escalate to the Trainmaster as appropriate
• Trouble shoot daily problems and concerns and resolve by implementing action plans and standard process
• Perform efficiency tests and other safety activities to meet required standards
• Review workload for LSOP assignments to ensure maximum production and efficiency of assignments
• Contribute to the overall execution of the LSOP and OP through active supervision
• Accountable for inventory management of terminals and line of road in their areas of responsibility
• Assist in crew transportation to and from trains, away from home terminal hotels and for over the road requirements
• Accountable for Transfer of Liability (TOL) notification (as required)
• Accountable for notification and escalation of customer delays
• Responsible for job / safety briefings of the crews
• May be assigned Train & Engine employees to mentor and coach through active observation and providing feedback

POSITION REQUIREMENTS:

• Must possess a High School diploma or GED
• Must have previous railway experience
• Previous operations related experience would be considered an asset
• Must be able to understand the Operating Plan & Local Service Operating Plan and compliance to it as it pertains to the yard
• Qualified Locomotive Engineer is an asset
• Must become Conductor or Engineer qualified and occasionally operate trains
• Must be or become rules qualified (CROR - Canadian Rail Operating Rules)
• Must maintain certifications and licenses (i.e. Engineer Certification)
• Must have a valid driver's license
• Must have strong computer skills
• Must be detailed oriented
• Must have strong attention to detail skills
• Ability to understand and work with collective agreements and other applicable regulations
• Ability to drill down, understand root cause and resolve complex issues
• Willing to be available as required on a 7x24 basis

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Medical Requirements:

Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety critical position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:        

• Criminal history check
• Reference check
• Driver’s License Verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

PURPOSE OF THE POSITION:

No previous railroad experience is required to join CPKC as a conductor. If you are willing to put in an honest, hard day’s work every day you will have unlimited opportunities. Join our team of dedicated railroaders and enjoy a unique and challenging career opportunities.

As a conductor, you may be assigned to a yard or a train. Your responsibilities include: switching cars, making or splitting up trains in yards, or moving cars between yards, sidings or tracks. Conductors keep CPKC and North America's economy moving. This entry-level union position can lead to career growth as a yard foreperson, locomotive engineer or operations management.

Do you have what it takes to be a railroader? Find out, complete the Realistic Job Preview to see if the railroad lifestyle is for you. Visit our YouTube Channel to hear how a current CPKC conductor describes the role.

Earn $85,000 in your first year working as a qualified conductor

TRAINING

You will receive 16 weeks of paid in-class and field training that’s in a real operations environment. CPKC’s training program sets you up for success by focusing on safety practices, rules and operations. You will earn 80% of the job rate ($188.23 per day) when you start classroom training. Upon successful completion of the classroom portion (including part II exams) you will earn 90% of the job rate ($211.76 per day).

POSITION ACCOUNTABILITIES:

• Work in train or yard service depending on seniority
• Strictly follow and execute work according to operating rules and safety procedures
• Carry out specific instructions detailing a train's route and specific movements
• Coordinate the switching of cars, including coupling and uncoupling cars and lifting out coupling device
• Observe, interpret, and relay signals and other indications affecting movement of train
• Signal crew members for movement of the engine or train using specific signals, or radio to indicate when to start, stop, back-up, set or release air brakes
• Have a thorough understanding of and follow General Code of Operating Rules (GCOR), General Orders and Bulletins as they pertain to the safe movement of trains, goods, and hazardous materials, ensuring the safety of CPKC employees and the general public
• Provide flag protection and relay signals to trains in an emergency situation as stipulated in the operating rules
• Move on and off moving or stationary equipment while train is perforing industrial, station or yard switiching
• Ride moving car by hanging onto grab irons or ladder, sometimes for extended periods of time

• Fill out required forms including: train orders and switch lists and prepares required clear and legible reports
• Maintain first aid qualifications and apply first aid in emergency situations
• Monitor yard operations area and be alert to changing conditions, take safe and responsible action to prevent personal injury and equipment damange 

POSITION REQUIREMENTS:

• High school diploma or general equivalency diploma (GED)
• Must be at least 18 years old
• Must possess a valid driver’s license
• Available for call 24 hours per day and respond to the designated work site within two hours of receiving the call
• Work schedules are irregular and are determined by the rotation of the extra board including weekends and holidays
• Perform work for up to 12 hours per shift where you may be traveling away from home and be away for 24-48 hours at a time
• Work outdoors in all types of weather conditions
• Walk long distances on railroad roadbeds
• Ability to lift up to 100lbs on occasion
• Recognize and distinguish between the colors of signals, signs, and other visual displays
• Possess good communication skills and work efficiently with minimum supervision
• At ease working with, on and around heavy equipment that is in motion
• Must be able to pass the required examiniations, read and understand safety instructions, books of rules, instructions and regulations, timetables, bulletins, waybills, placards, and other written or printed material

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments. All new hires for a safety critical position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:    

• Criminal history check
• Education verification
• Driver’s License verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Equipment and machinery experience: Power tools, Pressure washers

Physical Requirements:

• The candidates should be able to stand for extended periods
• The candidates should be able to handle weight Up to 23 kg (50 lbs)

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• • The candidates should be able to operate cleaning machines
  • The candidates should be able to clean interior and exterior of motor vehicles

• The candidates should be able to wash and clean interior and exterior windows and other glass surfaces
• The candidates should be able to vacuum floors

Benefits:

• The candidates will get group insurance benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]