All jobs within 50 km around Gatineau in Public Service

JOB SUMMARY

As an integral member of the Ottawa Fire Services’ (OFS) emergency response team, Firefighters provide emergency response services in order to protect the lives, property and environment for the citizens of and visitors to the City of Ottawa.
Immediately, responds and performs all emergency scene duties, such as, but not limited to: firefighting, forcible entry, search and rescue, emergency medical aid and CPR, vehicle extrication, technical rescue operations, hazardous materials operations, and securing the emergency scene for the safety of the public and members of OFS.
Functions/operates under a command structure as an effective and supportive team member at all emergencies from small scale incidents to large scale disasters. Operates at height, in confined spaces, and in uncontrolled environments, including those that are immediately dangerous to life and health (IDLH).
Drives/operates any apparatus/vehicles in accordance with policy and Highway Traffic Act (HTA) and operates and uses all Ottawa Fire Services equipment, such as pumps, hoses, ground ladders, aerial apparatus platforms & ladders, generators, vehicle and equipment extrication tools, etc. Completes in-station duties and tasks, including: cleaning, inspections, testing & documentation of all inventory and equipment used, returns all equipment used to a state of readiness, as well as, regular maintenance of City of Ottawa property and grounds.
On a daily basis, cleans, inspects, maintains and performs safety checks on equipment and apparatus while maintaining a clean and orderly fire station. Completes all required training and retraining as assigned within the allotted timeframe. Participates in Pre-Incident Planning in order to be familiar with the immediate response area risks as well as new or unique building challenges, transportation route familiarity and obstacles such as those routes that are under construction. Educates the public about fire prevention and fire safety practices by participating in Public Education, and Fire Prevention activities as well as conducting Community Fire Safety programs, as required.

EDUCATION AND EXPERIENCE

Successful completion of the Ontario Secondary School Diploma OSSD (Grade 12) or academic equivalent diploma.
Previous fire service or related sectors work experience would be an asset.
Skills and abilities acquired though related work such as trades, other emergency services, relevant training and educational programs would also be considered an asset.
 

CERTIFICATIONS AND LICENCES
Successful completion of National Fire Protection Association (NFPA) 1001 Level 1 & 2 and NFPA 1072 or 472 Operations level (proof of IFSAC or Pro Board seal). A Letter of Compliance with NFPA Standards from the Ontario Fire Marshal's Office (Grandfathering) will be accepted in lieu of Seals (documents required).
Successful completion of the Ontario Fire Administration Inc. (OFAI) Stage One Firefighter Aptitude and Character Test (as verified by possession of a current and valid Candidate Testing Services CTS Certificate (document required).
Possession of a current and valid (document/s required)

• Red Cross First Responder BLS certificate; or,
• Red Cross Emergency Medical Responder BLS certificate; or,
• St. John Ambulance Medical First Responder BLS certificate; or,
• St. John Ambulance Advanced Medical First Responder BLS certificate
• A current OFS Volunteer Firefighter.

Possess a valid Ontario Class “D” license with a “Z” air brake endorsement with no more than three (3) demerit points accumulated, or provincial and/or territorial equivalent (document required).

KNOWLEDGE, COMPETENCIES & SKILLS

• Must understand and follow the Chain of Command at all times. 
• Must be fit and able to handle the sustained, intense physical, emotional, and mental effort required to perform duties of this position. 
• Willingness and ability to work in extremely challenging, adverse, and dangerous conditions and situations. 
• Ability to work effectively under stressful conditions. 
• Problem solving/analytical skills. 
• Mechanical aptitude and skills to operate and troubleshoot equipment and assess emergency situations.
• Customer service skills to assist all members of the public, Ottawa Fire Services staff and all other levels of City personnel. 
• Ability to effectively prioritize tasks/demands as appropriate.
• Ability to work within a team environment and positively interact within a diverse work environment. 
• Take initiative and able to work independently with minimum supervision. 
• Oral and written communication skills. 
• Computer and technology skills for report completion and development, training, as well as technology use during emergencies.
• Commitment to volunteerism and community involvement as demonstrated by experience volunteering in social/civil/community events and initiatives, non-profit organizations, counselling, crisis intervention. 
• Commitment to personal and professional development and in continuing training and education through ongoing learning. 
• Training and Experience operating heavy vehicles; (E.g., trucks, tractor trailers, buses.) 
• Maintains a high standard of professionalism, integrity, reliability, and credibility.
• Properly wears & uses issued uniform(s), supplied personal protective equipment and safety systems, including Self Contained Breathing Apparatus, when necessary or directed.
• Must be able to work on a 24-hour shift schedule that involves working weekends and holidays, where you will work an assigned shift averaging 42 hours per week over a four-week period.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.
 

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You supervise and participate in the daily operations/routines of circulation and/or information services, and provide customer service within an assigned library branch/service.

You: perform supervisory duties; manage circulation/collection/service reports and statistics; provide information, reference and readers' advisory services; develop, implement, conduct and evaluate children's programs; perform routine collection maintenance duties; coordinates the volunteer resources at the branch; and exercise responsibility for the day-to-day operations of the library branch/service.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, Early Childhood Education, or related field.

Minimum of 3 years of progressively increased responsibilities in related library services, including supervisory function.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Supervisory techniques and practices.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of customer service techniques and protocols
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

Ottawa Public Health is responsible for providing public health programs and services that contribute to the physical, mental and emotional health and well-being of the residents of Ottawa, in compliance with Ontario Ministry of Health standards, protocols and guidelines and other related public health legislation. In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection.

You act as an integral member of a multidisciplinary team and participate in the delivery of public health services to clients and commmunities. You contribute to the planning, development and evaluation of programs; contribute to the overall effectiveness of the service delivery; and work closely with partner agencies.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Social Work from a recognized university

Minimum of 1 year of experience in social work

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Principles and practice of Public Health
• Principles and practice of Social Work
• Health promotion concepts
• Epidemiology
• Developmental ages and stages
• Harm reduction approach
• Crisis intervention
• Community services addressing socio-economic issues, specifically:  financial resources and planning, housing, immigration and settlement, employment and education
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures
   

COMPETENCIES, SKILLS AND ABILITIES

• Effective oral and written communication skills 
• Communicate effectively with multidisciplinary team
• Communicate effectively with clients
• Counselling and establishing therapeutic relationships
• Set priorities and manage time effectively
• Work both independently and in a team
• Identify and seek pertinent continuous education opportunities
• Advocacy skills 
• Experience in working with new immigrants and refugees
• Experience working with high-risk individuals and/or families experiencing challenges such as income, abuse, substance use, housing and isolation
• Flexible
• Understands and respects differing beliefs and value systems of others
• Self-directed
   

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

As an integral member of the Ottawa Fire Services’ (OFS) emergency response team, Firefighters provide emergency response services in order to protect the lives, property and environment for the citizens of and visitors to the City of Ottawa.
Immediately, responds and performs all emergency scene duties, such as, but not limited to: firefighting, forcible entry, search and rescue, emergency medical aid and CPR, vehicle extrication, technical rescue operations, hazardous materials operations, and securing the emergency scene for the safety of the public and members of OFS.
Functions/operates under a command structure as an effective and supportive team member at all emergencies from small scale incidents to large scale disasters. Operates at height, in confined spaces, and in uncontrolled environments, including those that are immediately dangerous to life and health (IDLH).
Drives/operates any apparatus/vehicles in accordance with policy and Highway Traffic Act (HTA) and operates and uses all Ottawa Fire Services equipment, such as pumps, hoses, ground ladders, aerial apparatus platforms & ladders, generators, vehicle and equipment extrication tools, etc. Completes in-station duties and tasks, including: cleaning, inspections, testing & documentation of all inventory and equipment used, returns all equipment used to a state of readiness, as well as, regular maintenance of City of Ottawa property and grounds.
On a daily basis, cleans, inspects, maintains and performs safety checks on equipment and apparatus while maintaining a clean and orderly fire station. Completes all required training and retraining as assigned within the allotted timeframe. Participates in Pre-Incident Planning in order to be familiar with the immediate response area risks as well as new or unique building challenges, transportation route familiarity and obstacles such as those routes that are under construction. Educates the public about fire prevention and fire safety practices by participating in Public Education, and Fire Prevention activities as well as conducting Community Fire Safety programs, as required.

EDUCATION AND EXPERIENCE

Successful completion of the Ontario Secondary School Diploma OSSD (Grade 12) or academic equivalent diploma.
Previous fire service or related sectors work experience would be an asset.
Skills and abilities acquired though related work such as trades, other emergency services, relevant training and educational programs would also be considered an asset.

CERTIFICATIONS AND LICENCES
Successful completion of National Fire Protection Association (NFPA) 1001 Level 1 & 2 and NFPA 1072 or 472 Operations level (proof of IFSAC or Pro Board seal). A Letter of Compliance with NFPA Standards from the Ontario Fire Marshal's Office (Grandfathering) will be accepted in lieu of Seals (documents required).
Successful completion of the Ontario Fire Administration Inc. (OFAI) Stage One Firefighter Aptitude and Character Test (as verified by possession of a current and valid Candidate Testing Services CTS Certificate (document required).
Possession of a current and valid (document/s required)

• Red Cross First Responder BLS certificate; or,
• Red Cross Emergency Medical Responder BLS certificate; or,
• St. John Ambulance Medical First Responder BLS certificate; or,
• St. John Ambulance Advanced Medical First Responder BLS certificate

Possess a valid Ontario Class “D” license with a “Z” air brake endorsement with no more than three (3) demerit points accumulated, or provincial and/or territorial equivalent (document required).

KNOWLEDGE, COMPETENCIES & SKILLS

• Must understand and follow the Chain of Command at all times. 
• Must be fit and able to handle the sustained, intense physical, emotional, and mental effort required to perform duties of this position. 
• Willingness and ability to work in extremely challenging, adverse, and dangerous conditions and situations. 
• Ability to work effectively under stressful conditions. 
• Problem solving/analytical skills. 
• Mechanical aptitude and skills to operate and troubleshoot equipment and assess emergency situations.
• Customer service skills to assist all members of the public, Ottawa Fire Services staff and all other levels of City personnel. 
• Ability to effectively prioritize tasks/demands as appropriate.
• Ability to work within a team environment and positively interact within a diverse work environment. 
• Take initiative and able to work independently with minimum supervision. 
• Oral and written communication skills. 
• Computer and technology skills for report completion and development, training, as well as technology use during emergencies.
• Commitment to volunteerism and community involvement as demonstrated by experience volunteering in social/civil/community events and initiatives, non-profit organizations, counselling, crisis intervention. 
• Commitment to personal and professional development and in continuing training and education through ongoing learning. 
• Training and Experience operating heavy vehicles; (E.g., trucks, tractor trailers, buses.) 
• Maintains a high standard of professionalism, integrity, reliability, and credibility.
• Properly wears & uses issued uniform(s), supplied personal protective equipment and safety systems, including Self Contained Breathing Apparatus, when necessary or directed.
• Must be able to work on a 24-hour shift schedule that involves working weekends and holidays, where you will work an assigned shift averaging 42 hours per week over a four-week period.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, or related field 

Minimum of 1 year of related experience.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Use tact, discretion and confidentiality.
• Excellent verbal communication skills.
• Exercise effective judgement and independent decision-making capabilities.
• To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
• To perform routine clerical tasks.
• Minimum keyboard skills of 25 wpm.
• Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
• Ability to think quickly.
• Ability to learn on the job and apply learning to new technologies as required.
• Ability to create and design thematic displays.
• Ability to handle and account for cash and to prepare bank deposits.
• Perform multiple tasks concurrently.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Ease of comfort with technology.
• Attention to detail.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.
• To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.

JOB SUMMARY

Operational Support and Regulatory Services is responsible for new and amended by-law implementation support, technical support and administration for various municipal programs such as Private Parking Enforcement Agency Program, Noise Exemptions, Fire Route applications and Dog in Park Designation programs, business licensing technical support, Performance Measurement & Reporting to measure progress against work plans, administrative support of the Spay/Neuter Clinic and contract renewal for municipal animal shelter services, and Dispatch, Training & Logistics for training and certification of staff, procurement, business applications and by-law dispatch services.

You work with By-law Officers, Property Standards and Zoning Officers, Special Events staff, Coordinators, Parking Control Officers, Supervisors, and the Alternate Response Officer to support enforcement and licensing services in the branch.  You are responsible for providing communication centre services by receiving, taking and prioritizing calls; maintaining radio dispatch with branch staff and liaising with external agencies (Police, NCC, MNR, Ottawa Humane Society); flagging and logging officer safety concerns when dispatching calls; assigning vehicles and equipment; processing complaints/Requests for Services (RFS); tracking location of enforcement officers; creating and updating RFS documentation/files; and testing and maintaining communication systems to support and enhance By-law Services commitment to high quality customer service, alternative response model, and balanced approach to enforcement.  

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma 

Minimum of 2 years of customer service and/or administrative experience, including at least 1 year of directly related experience in handling complaints from the public 

KNOWLEDGE

• Dispatch/Communication Centre Techniques and services
• City services, departments and key contacts
• Corporate and branch software applications, including Microsoft Office Suite, VTAX, TIMS, Business Licensing System, MAP, AutoProcess, MTO software, general By-law e-mail account
• Working knowledge of branch service delivery model and operational policies and procedures
• MFIPPA policy and procedures
• Alternative dispute resolution techniques
• Working knowledge of applicable occupational health and safety legislation
• General knowledge of corporate / departmental policies and procedures related to health and safety
   

COMPETENCIES, SKILLS AND ABILITIES

• Demonstrated strong interpersonal, communications and customer service skills with internal and external client/contacts
• Read, understand, interpret and explain by-laws and regulations to the general public
• Communicate effectively and tactfully with difficult people and stressful situations, problem solve and remain calm
• Receive and dispatch complaints and inquiry calls in a clear concise manner and make sound decisions
• Ability to determine communication priorities and multi-task
• Ability to write clear and concise information, and type accurately 40 wpm and maintain electronic documents on all complaints/Requests for Service (RFS) Calls
• Flexibility and adaptability
• Strong service attitude
• Punctual, reliable and dependable
• Good attendance record
• Ability to work effectively in a team 
• Ability to work in a shift-work environment

JOB SUMMARY

The mandate of Employment and Social Services is to provide financial assistance, employment supports and related programs such as Ontario Works, Essential Health and Social Supports (EHSS), Child Care, Residential services and the Home Support program through four Employment and Social Services sites.

You are responsible for collaborating with and supporting case management and employment staff at various stages in the delivery of community and social services; verifying eligibility and granting benefits for ongoing Ontario Works (OW) and Essential Health and Social Supports (EHSS); processing requests from clients for payment of arrears, mandatory and discretionary items as well as payments to vendors in accordance with Departmental policies and procedures and in consultation with Case Coordinators and Supervisors; providing information to clients with regards to Ontario Works, employment and other social services offered by the Department as well as the community; utilizing local, provincial and federal information systems for processing, validating and recording client and employer information; liaising with Branch and Departmental staff, a variety of service providers and third parties including government agencies, employers, trainers and the general public; and contributing to the overall improvement of service delivery and the operation of the work unit.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 4 years of clerical experience of which 2 years is in a social services setting.

KNOWLEDGE

• Applicable federal, provincial and municipal legislation, policy, procedures and programs
• Social Services agencies and programs, including community services/resources
• Assessment, interviewing and case management techniques
• Research, data comparison and verification techniques
• Knowledge of Word, Excel, Outlook, PowerPoint, SERVICE, SAMS (Social Assistance Management System), Interconnect, EI Info-Share, VTAX, and CaseFlo.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Ability to interpret, apply and clearly explain legislation, policy and procedure.
• Take initiative, solve problems and make independent decisions.
• Effectively use crisis intervention skills to resolve conflict and manage emerging urgent client issues.
• Work effectively within a computerized environment.
• Communicate effectively both verbally and in writing.
• Ability to multitask and manage competing demands in a stressful work environment. 
• Work in collaboration with team members, clients, community partners, employers and training providers.
• Establish effective working relationships with people of diverse social, economic and ethnic backgrounds.
• Ability to develop and track program statistics and expenditures.
• Create and maintain filing systems.
• Demonstrates empathy and sensitivity to special needs of social services clients.
• Flexible and adaptable.
• Effective interpersonal skills.
• Effective conflict resolution skills.
• Effective organizational skills.
• Demonstrates initiative, reliability and judgement.
• Realizes a personal satisfaction from providing supports and assistance to individuals.
• Demonstrates willingness to work in a front line service delivery environment

JOB SUMMARY

The Water Distribution Branch manages the operation and maintenance of City of Ottawa’s water distribution system to ensure the continuous and adequate supply of high quality potable water to customers at the lowest cost, including condition assessment, leak detection, operation, repair and maintenance of all mains, valves, and services within the distribution system; inspection, maintenance and repair of fire hydrants; and support to City capital and private development works related to water distribution buried infrastructure. 

You are responsible for providing manual labour to support other Unit or Branch staff with the inspection, operation, maintenance and repair of Water Services infrastructure.  You are also responsible for assisting with the operation and maintenance of the City’s fire hydrants, and providing other support to the Unit.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Minimum of 2 months of related experience  

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Conduct oneself in accordance with the City’s Code of Conduct and other City policies in order to reflect a good image to the public, contractors and other City of Ottawa employees
• Safely operate equipment and tools
• Use a computer and learn to operate mobile handheld units  
• Mechanical aptitude
• Communicate effectively 
• Good interpersonal skills 
• Work effectively as part of a team, and independently when required
• Reliable 
• Self-motivated and flexible
• Desire to learn new skills
• Organized 
• Safety oriented 
• Physical ability to do the work
• Work overtime and on-call

JOB SUMMARY

Road Safety & Traffic Investigations is responsible for coordinating and directing traffic investigations, collecting, analyzing and processing traffic field data, and developing procedures to enhance safety for drivers and pedestrians through the continuous review of evolving traffic and collision patterns and the timely revision of speed limits and upgraded traffic control devices. The unit manages the implementation, monitoring, assessment, refinement and development of installation criteria for traffic control devices and safety initiatives such as the Community Safety Zone Program and Adult Crossing Guard Program to maximize their effectiveness, and is responsible for the investigation of fatal collisions to determine the role of the road and its infrastructure in the cause or severity of those collisions.

You carry out investigations of complaints and requests concerning traffic safety, congestion, parking and vehicular conflict problems.  You conduct traffic field investigations and collect, summarize and verify pertinent traffic data by conducting appropriate traffic surveys (speed and delay surveys, traffic volume counts, visibility sight distance surveys, parking usage surveys and other specialized observance surveys as required).  You also prepare sketches, take photographs and field measurements of problem locations, interview complainants and other involved parties for additional information, and submit completed traffic assessment assignments to a Traffic Assessment Specialist for review and approval.

EDUCATION AND EXPERIENCE

Completion of 2 year technical diploma in Civil Engineering Technology or other engineering related course

Minimum of 3 years of experience in traffic investigations, traffic operations and transportation engineering or an equivalent transportation related field.

KNOWLEDGE

• Data collection and research techniques
• Knowledge of computer operations and applications including Word, Excel, Access, PowerPoint, Outlook
• Fundamentals of traffic engineering
• Ontario Highway Traffic Act and Traffic Manuals, city’s Traffic and Parking By-law
• Departmental policies and procedures
• Road network throughout the City of Ottawa.

COMPETENCIES, SKILLS AND ABILITIES

• Ability to research data and summarize findings in an organized, clear and concise manner
• Conduct traffic investigations and prepare/craft draft e-mails and work assignments
• Write legibly, prepare documentation, information and scaled drawings accurately, and within short time frames
• Ability to make decisions/recommendations based on standard policy with reference to supervisor
• Ability to interview complainants to extract necessary information
• Ability to work and contribute in a team environment
• Operate field equipment TDC-8, sight distance targets, cameras, radar speed gun, stop watch, etc.
• Utilize a computer to process, retrieve, tabulate data and convey data
• Ability to read and interpret engineering drawings
• Work individually and follow instructions with minimum supervision
• Excellent interpersonal and customer service skills
• Physically capable of travel to sites and work outdoors
• Work overtime, including occasional weekends, as required