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Onsite Technical Support Specialist Full-time Job

Telus Corporation

IT & Telecoms   Montréal
Job Details

A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need. Comprehensive paid training is provided to all Specialists and the level of support they provide to customers becomes more diversified as they become more comfortable with the skills attained through in-class and on-the-job learning. Our Specialists will also be responsible for providing feedback on and auditing our help documentation, so that our knowledge base continually improves, providing faster merchant resolution over time.

 

Note: This full-time position is a work-from-site opportunity. All candidates must be able and willing to commute to and work from our site located in Montreal, Canada. Remote opportunities are not available.

 

Specific Responsibilities May Include:

  • Deliver timely and complete solutions to our merchants via various channels (chat, email, phone), ensuring they receive quality resolutions with the utmost care and attention;

  • Handle Technical issues, providing clear guidance to Merchants via various channels to quickly resolve issues and help them grow their business;

  • Provide continuous feedback on our help documentation and actively participate in auditing processes, by using, reviewing, and publishing content in a knowledge centered service (KCS) model;

  • Contribute to the continuous improvement of our knowledge base, maintaining up-to-date and user-friendly resources which will ultimately benefit our Merchants;

  • Describe Technical systems and solutions in simple terms that merchants of all technical abilities can understand;

  • Demonstrate flexibility and adaptability by working on different teams based on the needs of our users (merchants, partners, and buyers) and our organization;

  • Embrace changing roles and responsibilities to provide support where it is most needed;

  • Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist Merchants and recommend new features that can enhance their business

  • Ad hoc duties as assigned

 

Required Experience, Skills & Competencies:

  • Six months to 1 year experience within a call center environment in a technical support capacity. 1-2 years experience preferred or demonstrated 

  • Fluent in English (read, write and speak) and if required for bilingual roles, fluent in both English and French

  • Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM 

  • Able to troubleshoot technical issues with minimal guidance

  • Familiarity with working with and adapting to new technologies

  • Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties. This is not limited to customer service roles

  • Experience with leading conversations, providing guidance and direction to solve problems and guide customers towards appropriate solutions

  • Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers

  • Possess strong critical thinking skills to evaluate the accuracy of information and determine if it requires updates or edits

  • Proven ability to resolve problems efficiently, identifying issues, searching for existing solutions, and documenting new ones as required

  • Strong desire to learn and work with AI tools and new technologies

  • Ability to take initiative and execute plans quickly with general supervision

  • Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge;

  • Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support

  • Ability to adapt quickly and embrace change

  • Ability to pass a background check which may include federal fingerprinting and security clearance

  • The flexibility to work any shift assigned between the hours of operations of 8:00 am to 8:00 pm ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required



TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork

 

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   

 

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

Additional Job Description 

A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need.

Language Reference
English

Onsite Technical Support Specialist

Telus Corporation
Montréal - 47.67km
  IT & Telecoms Full-time
  42,000
A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in thei...
Learn More
Feb 20th, 2024 at 09:34

Cyber as a Service, Monitoring, L1, Associate Full-time Job

PwC

IT & Telecoms   Montréal
Job Details

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

  • A shift based schedule to continuously monitors the alert queue

  • Triages security and device alerts 

  • Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action

  • Collects data and context necessary to initiate investigation over to Cyber Threat Investigator

  • Follows alerts and incidents playbooks/runbooks

  • Primarily responsible for security monitoring, detection, response 

  • Ensure incident identification, assessment, reporting, communication, mitigation and monitoring

  • Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives

  • Framework, Review policies and highlight the difficulties in managing SLAs

  • Management, administration & maintenance of security devices 

  • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

  • Responsible for integration of standard and non-standard logs in SIEM

  • Coordination with stakeholders, build and maintain positive working relationships with them 

Experiences and skills you’ll use to solve

  • Relevant experience in Information Technology and Information Security

  • Experience in security device management and multiple SIEM platforms 

  • Experience in performing vendor management

  • In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.

  • Experience in MSSP environment

  • Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

  • Proficient in Incident Management and Response

  • Knowledge of applications, databases, middleware to address security threats 

  • Proficient in preparation of reports, dashboards and documentation

  • Excellent communication and initiative skills

  • Ability to handle high pressure situations with key stakeholders

  • Good Analytical skills, Problem solving and Interpersonal skills

  • CISSP and GIAC certifications preferred

  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Cyber as a Service, Monitoring, L1, Associate

PwC
Montréal - 47.67km
  IT & Telecoms Full-time
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against t...
Learn More
Feb 16th, 2024 at 15:49

Axiom Development Lead Full-time Job

Royal Bank Of Canada

IT & Telecoms   Montréal
Job Details

Job Description

You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will be leading the squad to collaborate with business partners to create scalable technology solutions powering growth, improving client experience, and making our client facing and support teams more efficient.  We value positive attitude, willingness to learn, open communication, teamwork and commitment to clean, secure and well-tested code.

 

What will you do?

  • Hands-on application design, coding, and deployment
  • Manage 3 to 4 development resources
  • Liaison with business partners to delivery solution based on clients’ needs
  • Provide technical influence by sharing deep knowledge and experience
  • Maintain code quality and best practices across the stack
  • Support and maintain the team application suites on various technical infrastructures and architectures.
  • Ensure system availability and lead the planning of disaster recovery & help increase adoption of emerging technology within area of expertise

 

What do you need to succeed?

Must have:

  • 7+ years of experience combined in Oracle, SQL or Unix scripting and architecture design principles
  • 3+ years of development experience of AXIOM (Data sources, Data models, Modify models, Aggregations, Portfolios, Free-form Reports and Tabular Reports).
  • Participating in design of strategic regulatory data acquisition processes;
  • Participating in the impact assessment and estimation of functional requirements;
  • Experience with various DevOps pipeline and cloud tools such as Jenkins, Kubernetes, HashiCorp Vault, Apigee, GitHub, JIRA, Confluence, Nexus IQ, SonarQube, UCD, Artifactory, etc.

 

Bilingualism (English and French) required, as you will regularly do business with partners across Canada

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options

 

#LI-Hybrid

#LI-POST

#TECHPJ

Axiom Development Lead

Royal Bank Of Canada
Montréal - 47.67km
  IT & Telecoms Full-time
Job Description You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will...
Learn More
Feb 7th, 2024 at 11:04

Data entry clerk Full-time Job

Peinture Maadco Inc

IT & Telecoms   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 year to less than 2 years

Work setting: Private sector and Urban area

Physical Requirements:

  • The candidates should possess a high level of attention to detail

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to receive and register documents for data entry, transfer data between software, verify accuracy and completeness of data, and store, update, and maintain databases

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
hr@maadco.ca

Data entry clerk

Peinture Maadco Inc
Montréal - 47.67km
  IT & Telecoms Full-time
  17
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as a Secondary (high) school gra...
Learn More
Jan 24th, 2024 at 05:33

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