All jobs within 50 km around Walnut Grove in IT & Telecoms

Overview

Overview

Main Purpose and Function

This position will play a major role in the support and enhancements of the City’s 311 Customer service applications (EM Pro / Verint) as well as a supporting role with Enterprise Service Management systems (ServiceNow), and will be responsible for the design, implementation and maintenance of business systems, plus its related solutions and utilities, integrations, and reports.

This role will be more front-end focused but will require knowledge of back-end development as well. Application development will employ a variety of languages and platforms, but will primarily leverage Javascript and React Native and JQuery frameworks. Experience with other languages, frameworks and environments such as SQL Server (SSRS), .NET, Oracle, SOAP, RESTful API are an asset.

Specific Duties and Responsibilities

• Create, test and maintain applications and tools, and have responsibility for all aspects of systems documentation and reporting, security, data integrity and implementation. 
• They may also work with other systems with functional or operational ties to EM Pro and ServiceNow or its supported business lines, such as integrated applications or new solutions to be introduced to support team’s work scope. Our systems’ operational support role is expanding. 
• The Programmer/Analyst will participate in reviews of the use and application of information technology standards and procedures and liaise with 311, business unit and IT analysts to maintain consistency and continuity of the City's technology and information base.  
• The Programmer Analyst may prepare and deliver oral and written presentations.  Duties also include keeping abreast of current software and hardware developments and training of systems and user personnel. 
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Completion of a Computer Systems Technologies two year diploma course at a technical institute plus sound experience in programming; OR an equivalent combination of training and experience

Knowledge, Skills and Abilities:

• Knowledge of Windows operating systems (Windows 2018 Server and above) and related technologies (IIS, Active Directory), Oracle and SQL Server
• A combination of SQL, .NET, and JavaScript. Knowledge of C# is an asset.
• Development and maintenance of enterprise applications (e.g CRM, ERP) and preferably related to call centres or asset management, running in an ASP.NET environment.
• SOAP and RESTful application API
• Integration and data-transformation between different software systems
• Migration of legacy applications data into new enterprise system, familiar with data transformation concepts and methods.
• Reporting creation tools, preferably SQL Server Reporting Services (SSRS) or Power BI.
• Experience with system-specific configuration tools, such as EM Pro (Verint) or ServiceNow, is an asset. 
• Proven self-starter who is able to exercise considerable independent judgment while working under minimal supervision. 
• A combination of strong business systems analysis and technical skills, data modelling skills, experience in the development and maintenance of computer systems and integration of applications and databases across platforms is highly desirable.
• Outstanding interpersonal, collaboration, and communication skills, at both the technical and non-technical level
• Ability to be a team player, deal with changing and competing deadlines within a multiple task environment are required.
• Considerable understanding of relational database, services, and web programming concepts.
• Experience in a municipal or public-sector environment, preferably with exposure to Customer Service, Enterprise Service Management-related applications is desirable.
• Ability to meet transportation requirements. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: February, 2025 

Position End Date: January, 2027 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: December 13, 2024

Overview

Overview

Main Purpose and Function
The User Experience Strategist works independently to research, recommend, design, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business objectives, and the City’s digital strategy. The position exercises independent judgement in technical aspects of the role.
 

The Strategist is a member of Digital Channels within Technology Services – an inclusive, collaborative team of digital technology professionals that efficiently designs, develops, and operates high-quality digital products and services for the people of Vancouver that are user-focused, effective, and innovative.

Specific Duties and Responsibilities

• Applies user-centered design processes and industry best practices to guide optimal user experiences that holistically solve complex user and business challenges, both online and offline
• Identifies, defines and prioritizes user needs, business requirements, and success metrics to determine strategic value, in coordination with product owners, project managers, and digital performance specialists
• Designs, documents, debugs, and tests new and existing user interface modules to have an optimal user experience 
• Creates and effectively communicates UX design assets such as user stories, concept maps, user journeys, task flows, storyboards, information architectures, wireframes, prototypes, and visual designs to project stakeholders and developers
• Defines, evolves, and applies content, design, interaction, and accessibility policies, guidelines, and systems, in consultation with digital strategists and developers
• Defines and designs user tests and conducts rapid user testing internally, and consults with the vendors to support larger scale user testing. 
• Provides recommendations for improvements which may include third-party solutions
• Assesses and optimizes the performance of new and existing features by actively supporting secondary research activities, user research and usability testing.
• Interprets results of usability testing, user research and web analytics data to uncover insights and identify gaps.
• Conducts accessibility reviews using automated and manual testing with assistive technologies to identify and prioritize issues, and recommend opportunities to improve.
• Provides subject matter expertise on UX and digital accessibility by monitoring industry best practices
• Coaches, mentors, and trains team members and other staff on UX and digital accessibility best practices and how to address issues
• Initiates and facilitates collaborative sessions to help drive strategic discussions and decisions that advocate for users while addressing business challenge
• Supports the Implementation/UX lead to foster an inclusive design culture and promote the value of user-centered design and digital accessibility within the organization
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Certification or degree in Information Technology or related field such as User Experience Design, Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound relevant work experience applying UX and inclusive design methodologies or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of UX methodologies and design thinking
• Sound knowledge of Web accessibility guidelines (WCAG 2.1), best practices, and legislation
• Sound knowledge of Front-end web development (HTML, CSS, JS, ARIA)
• Responsive web design
• Sound knowledge of Agile software development methodology
• UX activities and deliverables (such as interviews, user stories, usability testing, concept maps, user journeys, task flows, storyboards, competitive analyses, information architectures, copywriting, wireframes, prototypes, visual designs, pattern libraries, expert/heuristic reviews, and design systems)
• UX design tools (such as Figma, Sketch, Adobe XD, Invision, or Frontify)
• Accessible technology and testing tools (such as JAWS, NVDA, ZoomText, VoiceOver, Dragon Naturally Speaking, WAVE, and aXe)
• Web analytics tools (such as Google Analytics and Hotjar)
• Project, task, and bug-tracking tools (such as Microsoft Azure DevOps, Basecamp, and ServiceNow)
• Documentation tools (such as Dropbox Paper and SharePoint)
• Content management systems (such as OpenText CMS, Wordpress, or Drupal)
• Graphic design tools (such as Adobe Photoshop and Illustrator)
• Collaboration tools (such as Outlook, Cisco WebEx and Jabber)
• Communicate effectively across boundaries to understand context and build trust; Make complex and technical information and language simple and accessible for non-technical audiences; Advocate and communicate the value of UX and accessibility.
• Stays current on UX methodologies and tools; Make informed decisions based on user needs, available technology, and value for money; Understands how the digital economy is changing user behaviour and the public service landscape. 
• Ability to Visualize, articulate, and solve complex problems and make evidence-based decisions; Apply technical knowledge and experience to create or design workable prototypes.
• Ability to understand and work within given constraints (such as technology, regulatory, and social user constraints); Challenge constraints that can be changed; Ensures product and service compliance; Adapt to changing situations and problems.
• Ability to understand users and their needs based on evidence; Translate user stories and propose design approaches or services to meet these needs; Engage with users; Put users first; Manage competing priorities. 
• Ability to establish and maintain effective working relationships with project managers, business analysts, developers, and quality assurance specialists; Give and receive constructive feedback; Provide guidance to others. 
• Ability to identify opportunities to improve UX and related business process and to define strategies and policies; Ensure business requirements are met.
• Ability to supervise junior staff and train small groups of people.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: December, 2024

Position End Date: May, 2026 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: October 27, 2024

Overview

Overview

Main Purpose and Function
The Content Strategist, Digital Channels, plays an integral role in supporting the family of City websites, primarily vancouver.ca and associated digital applications.  Acting with minimal supervision to provide their strategic and technical judgement on complex initiatives with a digital component. This role supports business units in delivering a digital content strategy for highly visible projects, ensuring a consistent and high quality user experience across the public website. The role serves as a key project contact for various lines of business, building relationships within the business to achieve strategic digital communication objectives. 
 

The Content Strategist plans, designs and delivers a variety of web content assets (e.g. text, graphics and maps, video and audio, born digital materials and digitized items, application interfaces, etc.) on behalf of all departments, including materials of a  high priority and complex nature within the City’s content management system (CMS) to ensure they: provide a cohesive, task-oriented user experience across the City of Vancouver website; align to departmental and corporate business objectives, and enhance quality of web service interactions 

 
Specific Duties/Responsibilities

• Develops and implements Digital Content strategy for complex initiatives
• Recommends solutions and alternatives related to online functionality, usability, accessibility, content and presentation, which balances user needs and business drivers.
• Creates and documents site assets, including web page metadata tags (title, key words, and descriptions), maintain accessibility standards, content matrixes, etc. to ensure continuity in the overall maintenance of site assets.
• Provides web and content strategy and best practices counsel to internal and external contacts. 
• Communicates content, provided by City business units, from multiple angles: visually, textwise, and page wise within the vancouver.ca website.
• Manages the development and documentation of standard operating procedures to support the day-to-day needs of the site, working with site resources to ensure adherence to procedures, design and content standards (DSG and CSG), as well as accessibility standards, providing regular reviews and modifications where necessary.
• Contributes to ongoing assessment of processes and procedures and identify areas of concern and continual improvement
• Identifies opportunities for improvements to User Experience and ensure User Centric approach drives solutions to site interactivity
• Improves overall website performance (in terms of click through and conversion rates) by leveraging insights gathered from data, both qualitative and quantitative.
• Creates and maintains the standards and taxonomies for the website, recommending changes and improvements; and integrates information on the website from across all communication channels. 
• Identifies and implements audience-specific digital solutions across a variety of online platforms
• Supports and upholds internal Design Style Guide, User Experience Charter, and Accessibility standards when producing content and materials for web.
• Designs tools such as wireframes, prototypes, concept maps, mockups, user flows, and storyboards to support stakeholder buy-in, and provide clarity on the user journey
• Conducts formative and summative usability testing by reviewing content and ensuring it is presenting as expected, and contributes to ongoing assessments of processes and procedures and identifies areas of concern, and continual improvement
• Investigates, analyzes, and specifies digital product and service requirements to meet the business needs of clients.
• Researches and explores ideas by brainstorming, collecting and analyzing statistics, and sketching options.
• Advises stakeholders of the value of UX design principles.
• Presents and pitches content strategy, information architecture, user journey ideas to stakeholders.
• Supports software tool development when needed.
• Other duties/responsibilities as assigned.

Stakeholder Relations

• Establishes and maintains liaison with business units and other applicable internal and external contacts.
• Helps coordinate meetings and communicates with project stakeholders on content strategy related deliverables.
• Provides advice and assistance to users and senior staff regarding enhancements and functionality of various projects while promoting user centric thinking and approach to projects.
• Plans, organizes and participates in consultations with key stakeholders from multiple operational units, delivering strategic recommendations with confidence
• Other duties as assigned

Qualification Requirements
Education and Experience:

• Certification or degree in Information Technology or a related field supplemented by courses in User Experience or Interactive Design and plus sound related experience in a web design/development/publishing environment including  or an equivalent combination of training and experience.
• Experience with digital content management systems; OpenText preferred. 
• Experience with interaction design methods, user experience process, usability best practices, and web accessibility standards
• Awareness and experience with common Project Management processes

Knowledge, Skills and Abilities:

• Considerable knowledge of relevant best practices, including user experience and search engine optimization; considerable knowledge of accessibility issues and guidelines
• Sound knowledge of UX wireframing/prototyping tools (i.e. Figma, Balsamiq)
• Considerable knowledge of the principles, methods and techniques related to web design and functionality.
• Strong writing skills, including writing in plain language, with experience in communications/marketing
• Strong problem-solving approach, and ability to understand content in the context of various business models; and the ability to synthesize complex or technical information to produce clear, concise and compelling content
• Ability to manage project timelines, manage resources and communicate with project stakeholders
• A good understanding of front-end design patterns and UI best practices as well as an ability to influence others in the adoption of best practices
• Constantly drive innovation by staying current with technology, trends, and new ideas for digital content production and process improvements
• Ability to recognize opportunities to improve business processes related to customer experience
• Ability to remain up-to-date on digital products and service opportunities, UX best practices, and UX solution options
• Ability to communicate effectively both orally and in writing to internal and external parties
• Ability to establish and maintain effective working relationships
• Ability to communicate UX requirements with both internal and external development teams
• Ability to source and use industry best practices in UX, content strategy, and interface design
• Proficiency with Adobe Creative suite, SurveyGizmo (or other survey creation software) and knowledge of HTML and CSS is considered an advantage
• Proficiency with MS Office Suite
• Ability to work after hours, weekends, holidays, on a standby rotation is preferred

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: November 2024 

Position End Date: June 2025 

Salary Information: Pay Grade GR-025: $43.78 to $51.7 per hour

Application Close: October 4, 2024

WHAT IS THE OPPORTUNITY?

The Cloud Security team is undertaking multiple initiatives as part of RBC's ongoing plan to improve Public Cloud Security across the organization. As a Cloud Engineer, you will play a crucial role in developing innovative solutions to enhance RBC's Cloud Security posture. You will also contribute to the developer experience and foster a culture that encourages best security practices. 

WHAT WILL YOU DO?

•    Establish core services and data security controls across RBC's cloud environments.
•    Design and build cloud data security solutions using automation, TDD principles, and Infrastructure as Code (IaC).
•    Implement SRE practices to enhance operational processes and reliability.
•    Support all cloud security applications, configurations, and integrations.
•    Develop security coverage reports to identify gaps and enhance the cloud security strategy.
•    Lead and participate in delivering end-to-end integrated solutions.

WHAT DO YOU NEED TO SUCCEED?

Must Haves

•    Familiarity with modern software development, DevOps, and SRE practices.
•    Proficiency in Python, Java, Go, or any other modern programming language.
•    Experience with AWS, Azure, or GCP.
•    Experience in building and optimizing CI/CD pipelines.
•    Knowledge of infrastructure as code tools like ARM, CFN, and Terraform.
•    Experience working with container tools and platforms.

Nice-to-have:  

•    Experience with observability tools like Splunk, Dynatrace, Datadog, etc.
•    Experience with CSPM, DSPM, or ASPM softwares
 

What’s in it for you?
 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
 

•    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
•    Leaders who support your development through coaching and managing opportunities
•    Ability to make a difference and lasting impact
•    Work in a dynamic, collaborative, progressive, and high-performing team
•    A world-class training program in financial services
•    Flexible work/life balance options
•    Opportunities to do challenging work
 

#LI-POST

#LI-Hybrid

#TECHPJ

Job Skills

Agile Methodology, Cloud Computing, Cloud Computing Architecture, Cloud Platform, Infrastructure As Code (IaC), IT Systems Integration, Performance Measurement, Requirements Analysis, Software Development, Systems Software

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

VANCOUVER

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-08-19