Computer Programmer/Analyst Full-time Job

Main Purpose and Function

This position will play a major role in the support and enhancements of the City’s 311 Customer service applications (EM Pro / Verint) as well as a supporting role with Enterprise Service Management systems (ServiceNow), and will be responsible for the design, implementation and maintenance of business systems, plus its related solutions and utilities, integrations, and reports.

This role will be more front-end focused but will require knowledge of back-end development as well. Application development will employ a variety of languages and platforms, but will primarily leverage Javascript and React Native and JQuery frameworks. Experience with other languages, frameworks and environments such as SQL Server (SSRS), .NET, Oracle, SOAP, RESTful API are an asset.

Specific Duties and Responsibilities

• Create, test and maintain applications and tools, and have responsibility for all aspects of systems documentation and reporting, security, data integrity and implementation. 
• They may also work with other systems with functional or operational ties to EM Pro and ServiceNow or its supported business lines, such as integrated applications or new solutions to be introduced to support team’s work scope. Our systems’ operational support role is expanding. 
• The Programmer/Analyst will participate in reviews of the use and application of information technology standards and procedures and liaise with 311, business unit and IT analysts to maintain consistency and continuity of the City's technology and information base.  
• The Programmer Analyst may prepare and deliver oral and written presentations.  Duties also include keeping abreast of current software and hardware developments and training of systems and user personnel. 
• Other duties/responsibilities as assigned 

 

Qualifications
Education and Experience:

• Completion of a Computer Systems Technologies two year diploma course at a technical institute plus sound experience in programming; OR an equivalent combination of training and experience

 

Knowledge, Skills and Abilities:

• Knowledge of Windows operating systems (Windows 2018 Server and above) and related technologies (IIS, Active Directory), Oracle and SQL Server
• A combination of SQL, .NET, and JavaScript. Knowledge of C# is an asset.
• Development and maintenance of enterprise applications (e.g CRM, ERP) and preferably related to call centres or asset management, running in an ASP.NET environment.
• SOAP and RESTful application API
• Integration and data-transformation between different software systems
• Migration of legacy applications data into new enterprise system, familiar with data transformation concepts and methods.
• Reporting creation tools, preferably SQL Server Reporting Services (SSRS) or Power BI.
• Experience with system-specific configuration tools, such as EM Pro (Verint) or ServiceNow, is an asset. 
• Proven self-starter who is able to exercise considerable independent judgment while working under minimal supervision. 
• A combination of strong business systems analysis and technical skills, data modelling skills, experience in the development and maintenance of computer systems and integration of applications and databases across platforms is highly desirable.
• Outstanding interpersonal, collaboration, and communication skills, at both the technical and non-technical level
• Ability to be a team player, deal with changing and competing deadlines within a multiple task environment are required.
• Considerable understanding of relational database, services, and web programming concepts.
• Experience in a municipal or public-sector environment, preferably with exposure to Customer Service, Enterprise Service Management-related applications is desirable.
• Ability to meet transportation requirements. 

 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

 

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: February, 2025 

Position End Date: January, 2027 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

 

Application Close: December 13, 2024

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the worlds most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.