MANAGER BUS TRANSFORMATION & CHANGE MGMT Full-time Job

Job Summary:
In this pivotal, strategically important role of a Manager Business Transformation & Change Management with the City of Toronto Policy, Planning, Finance & Administration (PPFA) Division, you will oversee the change management and business process transformation necessary for PPFA service areas, clients and other stakeholders through a combination of changes to ensure effective service delivery. 

 

Reporting to the Director Financial Management, you will facilitate modernization and transformation of PPFA’s business and financial processes, including the necessary changes arising from City’s financial systems transformation. Working in collaboration with corporate partners and change management leads from multiple client divisions in Infrastructure Services (IS) and Development and Growth Service (DGS) areas, you will initiate, develop and coordinate processes to gather divisional business and functional requirements, conduct and consolidate impact assessments arising from City’s transformation projects, drive consensus amongst various stakeholders for changes to business processes to align with corporate technology-updates and City’s strategic goals.

 

 

Major Responsibilities:

• Supports the development and management of cross-divisional stakeholder relationships including stakeholder engagement governance and decision framework in collaboration with the FSTP Project Management Office (PMO).
• Enables leadership alignment and facilitates a shared understanding of change management activities.
• Develops the strategy for PPFA change management in close collaboration with client divisions and corporate partners and establishes an integrated approach for change management activities.
• Provides leadership and oversight of all change, communications and training activities in PPFA service areas.
• Provides direction, guidelines, and standards for PPFA and Client Divisional Change Ambassadors (Divisional Finance Leads, Change Ambassadors, Consultants, Analysts, Experts) for execution of change management activities.
• Develops, implements and coordinates processes to gather business and functional requirements, consolidates impact assessments within PPFA service areas and client divisions and drives consensus amongst multiple stakeholders on change management activities.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and/or implements effective and innovative solutions to meet divisional and client needs in the various areas of technology-led business transformation and change management.
• Supports large-scale division-wide projects that incorporate proactive and innovative solutions to addressing business challenges and achieving divisional goals and objectives. Integrates how the big picture of the initiative comes together from definition through implementation of implications across the business.
• Manages implementation of technology changes through communications, change management action plans, education and training.
• Establishes, develops and implements a quality management program that provides methodologies, standards, policies, tools and best practices for quality management to ensure quality assurance, quality control, testing and consistency across the Division, and continuous improvement of service delivery.
• Manages the acquisition of hardware and software, technology tools, licenses, maintenance and development of the testing environment and methods.
• Develops, maintains, implements and communicates formal change management standard methods, policies, procedures and controls to manage changes to business processes, service delivery, applications, solutions and technology systems.
• Educates and provides advice on options, requirements and consequences of implementing new change initiatives.
• Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve the Division's change management and quality management systems.
• Establishes training, communications and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders.
• Prepares briefing notes and reports to senior management, the Deputy City Manager, Council and Committees on change management, quality assurance and business transformation issues.
• Establishes an effective and collaborative working relationship with the Division's senior management team and management staff, staff from client divisions and other corporate partners.
• Represents Divisional interests and needs on a Corporate level and participates in IS and DGS Service areas and Corporate projects, committees, consultative or operational groups related to business transformation and change management.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Coordinates and manages divisional quality assurance ensuring legislative and program delivery requirements are met.
• Manages the coordination and implementation of technology and change management impacts around the Division's emergency management and business continuance initiatives in conjunctions with the appropriate Divisional and Corporate representatives from the senior executive level through to the operational level.
• Develops, coordinates and manages new and existing Service Level Agreements, Project Charters and other Inter-Divisional Agreements with partner divisions.

 

 

Key Qualifications:

1. Post-secondary degree in discipline pertinent to the Divisional job function with extensive experience working in a large complex organization environment, or the approved equivalent combination of education and relevant management experience.
2. Extensive experience in planning and implementing change management for large complex system implementations, ensuring that the change is accepted by internal and external stakeholders, and all levels of the organization. Change Management includes training, communications, public engagement, marketing, business process redesign and restructuring and any other task required to ensure the change is accepted by the business and the public.
3. Considerable experience in planning and managing all aspects, change and project management, implementation, and training with commitment to customer service, performance quality and continuous improvement.
4. Considerable management experience gained through progressively responsible positions including supervision and performance development.
5. Excellent communication skills, report writing and presentation skills with the ability to interact and communicate both, in writing and verbally, with all levels of the organization and to forge solid internal and external relationships.
6. Ability to lead change, coach, train, develop and motivate teams including contracted resources and subject matter experts.
7. Knowledge of and/or formal accreditation in project management would be an asset.
8. Effective decision-making skills that promote and foster teamwork while being flexible and responsive in finding new ways to be creative in planning and acting on issues
9. Highly developed interpersonal, human relations, negotiation and conflict resolution skills.
10. Creative problem solving and analytical skills in synthesizing information and understanding impact of changes across all aspects of the Division's information technology environment.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.