Manager, IT Incident Management Full-time Job

About the role

 

The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations. He/she works as a technical leader and strategist while having the ability to be hands-on.

 

The Manager, Incident Management reports to the Director of Cyber Defense and manages a technical team of technical experts and consultants across multiple locations and time zones.

 

Main responsibilities:

• Provide 24/7 security monitoring support for all IT operations and infrastructure.
• Collaborate with internal teams to interpret, understand and communicate real business risks as they relate to technology risks.
• Implement new technologies by participating in the evaluation of tools, software and technology practices, and help implement controls to mitigate business risks.
• Manage the response to cybersecurity incidents and ensure that a well-defined, documented and tested action plan is in place in the event of a security incident.
• Maintain and update all security tools, technologies and processes.
• Provide timely and effective communications to key internal stakeholders.

 

What you bring to the table:

• General to advanced knowledge in the following areas: computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environment.
• Bachelor's degree in Computer Technology, Information Security, an asset.
• Minimum of 3 years' experience in team management
• A minimum of ten (10) years of relevant professional experience in information technology.
• A minimum of three (3) years of experience in information security.
• Knowledge of information security standards, regulations and legislation (NIST, COBIT5, ISO 27001), an asset.
• Recognized certification in information security (CISSP, CISM or other), an asset.
• Analytical mind, pragmatic approach to IT security issues and problems.
• Strong leadership skills to facilitate collaboration within the team.
• Strong partner in all areas, internally and externally, to provide a secure solution.
• Ability to reduce stress in situations that are stressful to you and others.
• Positive attitude, initiative with strong analytical and interpersonal skills to lead work groups, negotiate and build consensus.
• Mentoring and coaching skills to develop the team within the company.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to write and present material to communicate difficult concepts and gain consensus.
• Ability to work in a dynamic environment with multiple objectives.
• Highly motivated and self-directed, with attention to detail.
• Ability to prioritize and execute tasks in a high pressure environment.
• Ability to deal diplomatically and effectively at all levels of the organization.
• Ability to challenge the status quo.
• Customer focused approach.
• Excellent written and oral communication skills.
• Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.
   

#LI-Hybrid

 

 

What we offer

 

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are the largest provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and, with RSA, a leader in the UK and Ireland. In addition to our brands, we have in-house specialists who contribute to our out-performance. Intact has some of the strongest brands in the market, is the largest provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in personal and commercial lines in the UK and Ireland. To learn more about purchasing one of our products, visit one of the brands below.