Manager, Payroll Full-time Job

The Manager, Payroll is responsible for managing the payroll function for our Sustainable Cleaning Solutions (SCS) division. This position ensures that all payroll processes and activities are efficient and delivered effectively. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Manages the payroll team including training, coaching / mentoring, and conducting performance management of work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling.

Customer Service

• Maintains high customer service levels from the payroll team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. 
• Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements.  

Payroll Processing and Administration

• Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies.  Ensures that all payroll information remains confidential and controlled.
• Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments. Manages the analysis of audit query reports as a result of the payroll process runs.
• Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
• Manages the requisitions for off-cycle cheque processing.

Government Reporting, Remittances and Audits

• Manages the activities and performance of payroll team members to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements.  Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.

Operational Efficiency, Effectiveness and Best Practices

• Evaluates the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
• Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing team members to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for team members; manages and resolves team members issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves team members productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.

KNOWLEDGE & SKILLS

• A minimum of 5 years of relevant job-related experience.
• Advanced experience and knowledge of ERP payroll system.
• In-depth knowledge of CRA guidelines and payroll legislation. 
• Intermediate to Advanced knowledge of Microsoft Excel.
• Demonstrated language proficiency (both verbal and written) in English and French

Licenses and/or Professional Accreditation

• CPM designation required.

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.