Senior UX Designer Full-time Job

08/23/2024

Address:

33 Dundas Street West

Customer Solutions

 

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.

• Works with cross-functional teams including engineering, product management and user research.
• Chooses and implements the best design techniques and tests for usability.
• Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.
• Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.
• Creates simple prototypes that convey the intent of initial ideas and thoughts.
• Understands the user and business needs and transforms them into a digital experience.
• Creates sitemaps and determines the information architecture, makes wireframes and prototypes.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

 

Qualifications:

Foundational level of proficiency:

• User Interface Design.

Intermediate level of proficiency:

• Design Pattern/ (User Behavior).
• Imaging Tools.
• Web Analytics.
• Media Content and Graphic Designs.
• Emotional agility.
• Adaptability.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.

Advanced level of proficiency:

• Business Requirements Definition, Analysis and Mapping.
• Accessibility.
• Responsive design.
• Storytelling.
• Usability Evaluation.
• Design Thinking.
• Human Centricity aspects.
• User Experience Design.
• User Research.
• Customer Centricity.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

 

Senior UX Designer 

Are you a curious, self-driven UX professional who loves the challenge of turning complex problems and constraints into elegant solutions that meet a customer’s needs? Come join us as we grow our team focused on creating user-centred data driven experiences, supporting customers as they manage their business finances through our Online Banking for Business platform. Our work spans mobile, tablet, and desktop experiences while our customers range from small entrepreneurs to large corporations.

 

As a Senior UX Designer you are a creator of bar-raising experiences. You inherently look for ways to remove the difficult and make complex tasks feel easy, intuitive and have a seamless flow that helps our customers feel confident when engaging with our products and services. We are continually striving to remove friction and provide a seamless and consistent end-to-end customer experience across our digital platforms.

Responsibilities

Create and Build:

• Rapidly iterate through journey maps, storyboards, user flows, sketches, wireframes, and other design artifacts to effectively communicate interaction and concepts with your product team.
• Work closely with, Content Strategists, UX Researchers, Product Managers and Developers in a collaborative team-oriented environment to create and test new products, features and functionality.
• Deeply understand and advocate for the user’s needs while developing features that align to the needs of the user and add business value. 
• Share ideas, lead peer-reviews, and exhibit strong listening skills. You justify and articulate design decisions during design reviews. You lead brainstorming and sketching sessions with product teams. You represent the voice of your team to cross-functional leadership and keep the product on track.
• Turn user research and usability feedback into easy-to-use solutions. Gather, analyze, and synthesize UX needs for complex product and user requirements.
• Perform site or application audits and analyze data from various measurement tools in order to provide insights on user behavior and identify recommended design changes.
• Stay current on UX trends that help solve for complexity, through our research tools and other methods to understand what other competitors are doing to simplify the experience.
• Identify how to best integrate usage analytics into our product that will generate data to help us track and measure the success of our designs.
• Support the ongoing development and use of the Design System by supporting the Design System team’s engagement and execution model

• Apply expertise and creative thinking to address unique or ambiguous situations and find solutions to problems that can be complex and non-routine.
• Articulate with ease the "why" behind design decisions to product and leadership teams while representing the voice of our users.

 

Lead and Influence

• Work closely with other UX leaders to strengthen design processes and culture and develop best practices for applying design-thinking methodologies and telling user-centered stories.
• Work with design peers to elevate our design process by defining and implementing process frameworks that ensure improved UI alignment, efficiency, quality, and innovation.
• Effectively present/communicate design practice and process topics to designers, partners, and stakeholders.
• Proactively look for opportunities to mature the design delivery process, with an emphasis on harnessing the value of our strategic design capabilities
• Collaborate with the internal design and research team to establish the UX development process, including UX roadmaps, design guidelines and best practices supporting the implementation of new and existing digital applications.
• Promote and advocate for UX design and customer centric design thinking across the organization.
• Continuously update yourself by learning and leveraging new technologies and best practices within the field of user experience in order to enhance our practices.

About You:

You’re a fit for the role of Senior UX Designer if you have:
 

Must-have qualifications

• Advanced working experience as a UX Designer strategist, UX architect, information architect, interaction designer, UX/UI designer (or similar role), with a bachelors’ degree in a related field (or equivalent industry training / experience)
• Advanced working experience on customer-facing websites with actionable design direction which includes personas, prototypes, user testing, strategic planning.
• Advanced working experience with all aspects of user research, UI design, interaction design and usability for the web
• A strong portfolio demonstrating past work and experience in UX strategy
• Mastery of your craft with a passion to extend your knowledge of UX design principles, modern design tools, emerging technologies, Design thinking, Lean UX, Agile development, accessibility and industry practices and trends through your team
• Proficient in design and prototyping tools (Figma, FigJam, etc.)

• Enjoy mentoring other designers to up their craft
• Previous working experience with analytics tools (e.g. Adobe Analytics, Google Analytics, Quantum Metric)
• Previous experience applying Lean UX methodologies
• Experience working in and leading teams through agile development and waterfall methodologies.
• Strong time-management, multi-tasking and prioritization skills
• Critical thinking skills that allow for creative problem solving
• Excellent written and verbal communication skills
• Expert knowledge and experience producing user flows, wireframes, prototypes, and conceptual and information architecture diagrams.
• Ability to quickly adapt and work across multiple teams and partners managing various high priority deliverables

$74,800.00 - $138,600.00

As the 8th largest bank in North America by assets, we provide personal and commercial banking, global markets and investment banking services to 13 million customers. Were proud to be fueling progress for individuals, families and businesses across North America.