Superintendent, Bus Garage Operations Full-time Job

Our Bus Fleet Maintenance Office is seeking a Superintendent, Bus Garage Operations to oversee the daily delivery/administration of regional bus service that meets passenger needs; and to ensure bus services are delivered in a clean, safe, efficient, economical, courteous, and timely manner.
 

What will I be doing?

• Reviews and investigates recommendations for service improvements.
• Maintains and updates manuals and ensures alignment with corporate policies and objectives.
• Oversees follow-up on all service irregularities and determines corrective action.
• Reviews statistical reports that track absences, injuries, and accidents. 
• Provides direction to internal Supervisors and office staff in the handling, and resolution of, operational and administrative matters.
• Coordinates the team’s response to major service disruptions.
• Liaises with local transit properties to discuss and resolve operational issues.
• Oversees the investigation of customer complaints and follows-up.
• Delivers effective customer service by monitoring the performance of employees.
• Monitors the daily operation of all bus services through reports generated by a variety of media, and by direct observation of customer and traffic trends.
• Provides input to the analysis of engineering, design, and construction of new or modified facilities, carpool lots, and bus loops and makes recommendations. 
• Plans and schedules the Supervisory workforce.
• Coordinates a number of complex projects to meet schedule and budget commitments.
• Gathers data and develops draft for the operating budget.
• Assesses current and future supervisory workforce.
• Measures staff performance against established objectives.
• Monitors the performance of vendors in their delivery of contracted services.
• Participates in all disciplinary interviews with Supervisors.
• Coordinates and leads meetings, establishes agenda, and accommodates team schedules.
• Provides subject matter expertise and day-to-day direction.

 Location/Shift:

Streetsville Bus Garage : Monday to Friday 7:00 am to 3:00 pm

Shift may change depending on business needs

 What Skills and Qualifications Do I Need?

• Completion of a diploma in Business Administration, Transportation Management, or a related discipline – or a combination of education, training and experience deemed equivalent 
• Demonstrated years of progressive experience leading delivery of public transportation services.
• 310T Certification an asset.
• Knowledge of the Employment Standards Act, Occupational Health & Safety Act, and other applicable legislation to manage bargaining and non-bargaining employees.
• Knowledge of the Highway Traffic Act, related legislation, and licensing requirements would be assets.
• Customer service orientation to meet and exceed the needs of internal and external stakeholders and the public.
• Vendor management experience to manage the delivery of externally provided products and services, monitor vendor performance, and take corrective action.
• Leadership expertise to provide senior technical and administrative leadership to an operating or functional unit with multiple teams.
• Experience leading and managing simultaneous projects to tight deadlines, monitoring project activities for adherence to timelines, and project performance objectives.
• Standard office computer applications (e.g. Outlook, Word, Excel, PowerPoint).
• Interpersonal and oral/written/presentation skills to maintains and update manuals.
• Must have the ability if needed to commute between locations in the region and to work occasionally on shift that may involve the afternoon or nights and/or the occasional weekend cover.

Don’t Meet Every Requirement? 

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. 

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Torontos subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.