TECHNOLOGY ANALYST 2 Full-time Job

Job Description

In this role you will provide desktop support for Information Technology hardware and software, and will provide implementation support for IT projects.

Major Responsibilities:

The primary responsibilities as a Technology Analyst 2 will be varied. Specifically, you will:

• Provide desktop support for Information Technology hardware and software.
• Respond to enquiries from users regarding Information and Technology problem and service requests.
• Consult with users concerning hardware/software problems and provide technical assessment, analysis and resolution of problems and issues.
• Extract information required to diagnose and resolve problems.
• Install and configure desktop-related hardware and software.
• Implement City-wide and Divisional hardware and software upgrades and projects.
• Co-ordinate and/or escalate with internal and external groups, including vendors, on resolution of technical problems.
• Follow up on problems and keep users informed until the problems are resolved.
• Participate in team projects and make recommendations to enhance the quality and efficiency of support.
• Provide inputs to the developments and improvements to current environment, policies and processes.
• Provide training to clients in use of desktop technology.
• Prepare documentation to facilitate transfer of knowledge.
• Provide input for statistics and drafts summary reports.
• Document solutions to hardware/software problems for users and other IT staff.
• Collect and maintain asset inventory. Dispose of hardware and software.
• Perform desktop-related IT tasks in response to issues, client service requests, and operational requirements as assigned.
• Travel within the City of Toronto as required. Travel to other GTA locations for training and adhoc computer support.

Key Qualifications:

Your application for the role of Technology Analyst 2 should describe your qualifications as they relate to:

1. Post-secondary education in a computer-related field, or the equivalent combination of education and/or related Tier 2 Desktop Support experience.
2. Experience in a large, diverse computing and customer support environment providing desktop support.
3. Experience configuring and troubleshooting technical issues with Windows 10, Novell, MS Office Suite (Excel, Word, PowerPoint, Outlook) 2013 and Office 365, various web browsers, Desktop Imaging, and mobile computing devices, such as Tablets, Notebooks, Toughbook's, Smartphones and handheld devices.
4. Experience and strong working knowledge of the functionality of Active Directory, Enterprise Security Level software

 You must also have: 

• Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment.
• Possession of a valid Ontario class “G” Driver’s Licence and access to a properly insured vehicle.
• Ability to lift objects (up to 40 lbs).
• Ability to travel within the City of Toronto as required.
• Strong conceptual, analytical and problem solving skills.
• Commitment to customer service, performance quality and continuous improvement.
• Excellent communication skills with the ability to convey, clearly and effectively to a variety of audiences.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

 

 

Work Location: East York, Metro Hall and Etobicoke

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.