Workforce Coordinator Full-time Job

The Planning and Reporting team is looking for a workforce coordinator to join their team. The candidate should have excellent analytical skills. We are looking for someone with sound business vision and the ability to balance multiple responsibilities simultaneously.  A passion for improvement and an ability to prioritize to drive change in a complex environment are required.

Tasks and Responsibilities:

• Handle and where necessary escalate, inquiries and escalations from the field
• Performance management of the channel on all WFM KPI’s and compliance
• Involved in labour planning, forecasting and target setting within the channel.
• Supporting daily, weekly and monthly labour and various KPI reporting across the channel
• Assist in managing the relationship between WFM and our store leadership team regarding labour and scheduling inquires
• Assist in Dayforce evolution and be the Dayforce subject matter expert
• Conduct post-mortem analysis and extract learnings
• Identify areas of improvement and propose recommendations

Essential Requirements:

• Strong mathematical and analytical skills
• Proficiency in MS office with advanced MS Excel experience
• ability with a focus on detail, accuracy, complex problem solving and logic capabilities
• Ability to understand new concepts and ideas quickly
• Ability to work effectively both independently and in a team environment
• Very dynamic and capable of decision making
• High capacity to learn, work under pressure to meet tight deadlines
• Results oriented & highly adaptable
• Solid communication skills
• Demonstrate analytical