Administrative Receptionist Part-time Job

The primary role of the Administrative Receptionist is to ensure a positive first impression of CWB Financial Group.  Key responsibilities are to provide a professional and friendly front line reception experience to colleagues and guests over the phone and in person

The Administrative Receptionist will perform a variety of administrative duties, maintain databases and records, and will maintain positive relationships with the executive and staff, members of the Board, clients and third-party vendors.

 

Areas of focus

Reception:

• Greet and welcome guests in a friendly and professional manner.

• Manage incoming calls, triage inquiries, and transfer calls efficiently.

• Respond to client inquiries and handle complaints following established procedures.

• Manage meeting room bookings and maintain a tidy, organized reception area.

• Ensure availability of informational materials and refreshments for visitors.

• Train and supervise relief reception staff as needed.

 

Mail & Courier Support:

• Receive, sort, and distribute incoming and outgoing mail and couriers.

• Manage postage allocation and postage meter funds.

• Process shipping labels and manage fax communications.

• Track, scan, and arrange registered mail deliveries.

 

Administrative Support:

• Order and maintain office and kitchen supplies, ensuring stock levels are met.

• Process invoices and prepare payment instructions for Accounts Payable.

• Coordinate building and maintenance issues with Property Management.

• Update employee contact information and maintain access card inventory.

• Assist with office-related administrative tasks, such as meeting arrangements, document scanning, and filing.

• Participate in office committees and project teams as required.

 

Qualifications

• High School Diploma required; post-secondary education is a plus.

• Minimum 1 year of administrative experience, preferably with multiple phone lines and invoice processing.

• Proficiency in MS Office (Excel, Outlook, Word).

 

Skills & Competencies:

• Strong communication skills (verbal and written), with a polished, professional telephone manner.

• Excellent time management, organization, and multitasking abilities.

• Ability to work independently and make decisions with minimal supervision.

• Friendly, customer-focused attitude with the ability to handle high-pressure situations calmly.

• High attention to detail and strong problem-solving skills.

• Ability to handle sensitive and confidential information with discretion.

 

Working Conditions:

• Primarily office-based; ability to sit for extended periods.

• Occasional fluctuations in workload, requiring flexibility to meet deadlines.

 

Key Relationships:

• Internal: CWBFG employees, including senior executives.

• External: Clients and third-party vendors.

 

Impact:

• Individual contributor with no direct reports or signing authority.

• Works independently within established policies and procedures, exercising judgment as needed.

 

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

Wellness matters. We offer an award-winning benefits package that includes:

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

 

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

 

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

 

 

Closing Date:

* Position closes at 12:01am on the close date identified below.

09/19/2024

CWB Financial Group is a diversified financial services organization providing specialized service in business and personal banking, equipment financing and leasing, trust and wealth management across Canada. With more than 2,500 employees in companies with offices and branches across the country, were helping our clients manage their money, grow their business and realize their financial potential. If youre interested in sales, support or leadership role with a growing, award-winning organization, chances are we have a challenging and rewarding opportunity of interest to you.