Administrative Receptionist Full-time Job
Oct 23rd, 2024 at 15:29 Administrative Jobs Winnipeg 56 views Reference: 9859Job Details
The primary role of the Administrative Receptionist is to ensure a positive first impression of CWB Financial Group. Key responsibilities are to provide a professional and friendly front line reception experience to colleagues and guests over the phone and in person
The Administrative Receptionist will perform a variety of administrative duties, maintain databases and records, and will maintain positive relationships with the executive and staff, members of the Board, clients and third-party vendors.
Areas of focus
Reception:
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Greet and welcome guests in a friendly and professional manner.
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Manage incoming calls, triage inquiries, and transfer calls efficiently.
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Respond to client inquiries and handle complaints following established procedures.
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Manage meeting room bookings and maintain a tidy, organized reception area.
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Ensure availability of informational materials and refreshments for visitors.
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Train and supervise relief reception staff as needed.
Mail & Courier Support:
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Receive, sort, and distribute incoming and outgoing mail and couriers.
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Manage postage allocation and postage meter funds.
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Process shipping labels and manage fax communications.
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Track, scan, and arrange registered mail deliveries.
Administrative Support:
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Order and maintain office and kitchen supplies, ensuring stock levels are met.
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Process invoices and prepare payment instructions for Accounts Payable.
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Coordinate building and maintenance issues with Property Management.
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Update employee contact information and maintain access card inventory.
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Assist with office-related administrative tasks, such as meeting arrangements, document scanning, and filing.
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Participate in office committees and project teams as required.
Qualifications
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High School Diploma required; post-secondary education is a plus.
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Minimum 1 year of administrative experience, preferably with multiple phone lines and invoice processing.
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Proficiency in MS Office (Excel, Outlook, Word).
Skills & Competencies:
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Strong communication skills (verbal and written), with a polished, professional telephone manner.
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Excellent time management, organization, and multitasking abilities.
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Ability to work independently and make decisions with minimal supervision.
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Friendly, customer-focused attitude with the ability to handle high-pressure situations calmly.
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High attention to detail and strong problem-solving skills.
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Ability to handle sensitive and confidential information with discretion.
Working Conditions:
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Primarily office-based; ability to sit for extended periods.
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Occasional fluctuations in workload, requiring flexibility to meet deadlines.
Key Relationships:
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Internal: CWBFG employees, including senior executives.
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External: Clients and third-party vendors.
Impact:
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Individual contributor with no direct reports or signing authority.
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Works independently within established policies and procedures, exercising judgment as needed.
Why work with us?
Your success is our obsession! And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.
Wellness matters.
Career development. We commit to our employees’ development and help them reach their professional goals with:
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Organization wide coaching services
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Mentorship
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Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
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