Administrator Full-time Job

Reporting to the Associate Manager, CAF LTD and Vocational Rehabilitation Program (VRP) Support, the CAF LTD Administrator will work along with and in support of our Disability Case Managers and Vocational Rehabilitation Counsellors.

 

Key responsibilities for this role will include (but are not limited to):

• Supporting Disability Case Managers and Vocational Rehabilitation Counsellors in a variety of tasks

• Working as a liaison with plan members, schools/colleges, and other stakeholders

• Managing new claim set up

• Providing front line customer service by telephone and email

• Accountability for administration and follow ups with plan members for outstanding information

• Other duties as needed

 

What we’re looking for:

• Bilingual (English/French) oral and written would be an asset

• Proficiency in MS Office (Word, Excel, Outlook and Teams) as well as Web Based applications

• Post-secondary education preferred

• Excellent organizational skills with the ability to efficiently manage competing priorities

• Excellent communication skills (oral and written)

• Strong office administration skills

• Proven record of customer service experience in a demanding environment

• Excellent problem-solving and decision-making skills

• Analytical skills with a close attention to detail

• Ability to work effectively and collaborate in a team environment

• Deadline driven

• Knowledge of the Canadian Armed Forces terminology, processes and concepts considered an asset

What can we offer you? 

• A competitive salary and benefits packages. 

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.  

• A focus on growing your career path with us. 

• Flexible work policies and strong work-life balance.  

• Professional development and leadership opportunities. 

 

Our commitment to you 

• Values-first culture -We lead with our Values every day and bring them to life together. 

• Boundless opportunity -We create opportunities to learn and grow at every stage of your career. 

• Continuous innovation -We invite you to help redefine the future of financial services. 

• Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives. 

• Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact. 

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.