Analyst, Human Resources Digital Quality Assurance Full-time Job

Responsibilities for this position include release and incident response management, daily operational support tickets, and supporting cloud features that enable the development team to leverage the cloud platform to create a great and secure experience for Air Canada’s employees worldwide.

Responsibilities: 

• Perform detailed testing and validation of HR digital solutions, including HRIS, employee portals, and other HR-related applications.
• Execute test cases, analyze results, and document defects, ensuring they are tracked and resolved in a timely manner.
• Collaborate with HR, HR Digital team, and other stakeholders to understand business requirements and translate them into test scenarios and plans.
• Develop, update, and maintain test scripts based on business requirements and system specifications.
• Ensure that test scripts cover functional, non-functional, integration, and user acceptance criteria.
• Identify, document, and prioritize defects, working closely with developers and vendors to resolve issues.
• Track defect resolution progress and conduct retesting as needed to confirm fixes.
• Support continuous improvement initiatives by analyzing testing processes and identifying areas for enhancement.
• Provide feedback and recommendations to improve the quality and efficiency of HR digital solutions.
• Prepare and maintain detailed documentation of testing activities, results, and issues.
• Generate reports and dashboards that provide insights into QA progress, defect trends, and overall system quality.
• Assist in user acceptance testing (UAT) by providing guidance and support to HR teams during testing phases.
• Work closely with the HR Digital QA Manager, developers, and other stakeholders to align QA activities with project timelines and deliverables.
• Participate in cross-functional meetings to provide QA insights and contribute to the planning and execution of HR digital projects.
• Ensure that all testing activities comply with organizational standards, QA guidelines, and industry best practices.
• Stay updated on HR technology trends and QA methodologies to continuously enhance personal expertise and effectiveness in the role.

Qualifications

• 2-4 years of experience in quality assurance, testing, or a related field, preferably within HR or digital systems.
  
• Proficiency in QA tools and methodologies, including test case management and defect tracking systems.
  
• Basic understanding of software development lifecycle (SDLC) and testing phases.
  
• Experience with automated testing tools is a plus.
  
• Strong analytical and problem-solving abilities, with an eye for detail.
  
• Ability to interpret complex requirements and translate them into effective test scenarios.
  
• Excellent verbal and written communication skills, with the ability to document and explain technical issues clearly.
  
• Ability to work effectively in a team environment and collaborate with various stakeholders.
  
• Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
  
• A proactive approach to problem-solving and continuous improvement.
  
• Willingness to learn and adapt in a dynamic, fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is the flag carrier and the largest airline of Canada, by size and passengers carried. Air Canada is headquartered in the borough of Saint-Laurent, Montreal, Quebec. The airline, founded in 1937, provides scheduled and charter air transport for passengers and cargo to 222 destinations worldwide.