Application & Infrastructure Analyst II Full-time Job

The Technology Services Branch requires three (3) self-motivated individuals to ensure the efficient operation, maintenance, and administration of the Edmonton Police Service’s physical and virtual infrastructure. Roles and responsibilities include:

• Azure Active Directory, Microsoft 365, and Azure infrastructure administration and troubleshooting
• Administering a complex virtual infrastructure comprised of  VMware ESXi server, Citrix Netscaler and Citrix XenApp Server technologies.  
• Providing in-depth technical expertise for the operation and maintenance of existing server, storage, and security solutions in order to ensure the integrity and availability of corporate data.
• Management and administration of S3 Object storage for backups and enterprise digital content
• Carrying out daily maintenance and administration of Azure AD, Active Directory, Microsoft Exchange server, Blackberry UEM, Storage Area Networks, PKI, and VPN service.
• Monitoring and maintaining Veeam backup solutions
• Working with VMware ESXi server and vCenter as well as performing physical and virtual server builds and images.
• Monitoring and analysing performance of Windows and ESXi based operating systems as well as creatively troubleshooting complex infrastructure performance issues as they arise.
• Receiving, prioritizing, documenting, and actively resolving complex and varied infrastructure support requests through the use of diagnostic and help request tracking tools and by providing personal hands-on desktop level help.
• Monitoring logs and network traffic for unusual or suspicious activity and implementing resolutions.
• Managing virus, intrusion, and infrastructure related policy violations.
• Update existing documentation as necessary and create new documents as required.
• Performing other related duties as required.

Qualifications

• Graduation from a recognized Institute of Technology or University program in an appropriate specialty specifically related to Infrastructure administration and analysis and a minimum of four (4) year’s progressively responsible experience in Infrastructure administration and maintenance.
  
  • OR Post Secondary Diploma in a related discipline and a minimum of five (5) year’s progressively responsible experience in Infrastructure administration and maintenance.
  • OR one (1) year related certificate in a relevant computer certificate programs generally have a minimum of 700+ instructional hours and will include relevant course work to the position. Completion of the twelfth (12th) school grade or GED is required. Pluse, seven (7) year’s progressively responsible experience in Infrastructure administration and maintenance.
• Experience with supported Windows server operating systems, Active Directory, Azure Active Directory, Exchange 2016 and Blackberry UEM, VMware ESXi server 6.x/7.x, XenApp 7.x, enterprise backup solutions, Storage Area Networks, and enterprise grade server hardware.
• Experience with scripting languages like PowerShell.
• Experience with MFA, SSO and identity management standards like SAML and OAuth.
• Familiarity with profile management solutions such as FSLogix.
• Working knowledge of SolarWinds for monitoring, reporting and alerting.
• Microsoft 365 or Azure certifcations would be considered an asset.
• Working knowledge of an enterprise Public Key Infrastructure would be considered an asset.
• Able to rapidly aquire in-depth knowledge of unfamiliar systems through research and self learning.
• Exceptional written and oral communication skills.
• Strong interpersonal, customer service, teamwork, problem-solving and troubleshooting abilities.
• Highly self-motivated with the proven ability to work independently to effectively prioritize and execute tasks in a mission critical high-pressure environment. 
• Able to perform the physical requirements of the job, including lifting up to 35 kilograms.
• Applicants may be tested.
• Valid Class 5 drivers license

Hours of Work:  
33.75 hours per week between 0800-1600 hours, Monday – Friday. Hours of work may be subject to the terms and conditions of variable hours of work program.  Incumbents must be available for call-out outside of these hours on a rotational basis.

Salary Range:  
21M, Salary Grade 032, $48.10 - $61.38 (Hourly), $3,247.20 - $4,143.80 (Bi-Weekly), $84,750.75 - $108,152.07 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General: 

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Closing Date: Mar 13, 2024 11:59:00 (MST)

Edmonton is the capital city of the Canadian province of Alberta. Edmonton is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Alberta's central region.