Bilingual Analyst, Restaurant Technology Support Full-time Job

Position Overview:

The Analyst, Restaurant Technology Support, is responsible for the support oversight for our restaurants with our support partners and our internal support team. By effective and strategic monitoring of our core support partner metrics, the support manager will help drive support improvements through process improvements and gap analysis. The Analyst, Restaurant Technology Support will use the latest technology tools to develop and implement solutions stabilizing our support organization  

 

Applicant should possess interpersonal skills that will drive strategic and tactical conversations with our support partners and cross functional teams to improve restaurant technical operations. Good communication, interpersonal skills, and deep understanding of building strategic vendor partnerships are necessary for this position. Streamline processes to improve restaurant technology support, resulting in profitability across all national markets.

 

Desired Knowledge, Skill Sets, and Abilities

• Drive continuously performance improvements with all support partners including internal teams
• Develop and mature relationships with cross functional partners, equipment suppliers while aligning strategic strategy with operational performance goals.
• Establish regular cadence of communications with global cross-functional support teams to gain alignment and identify process improvements from start to finish for all projects.
• Review support partner performance KPIs to identify opportunities and build action plans to ensure KPI are met
• Utilize superior problem-solving skills, project management, multitasking abilities to drive root cause analysis with aligned stakeholders.
• Foster and maintain data order containerization and system orchestration through tool virtualizations.
• Comfortable working with minimal supervision while driving cross-functional national support projects.
• Drive projects while focused on attention to detail, potential risks on scalability, and timing to implement initiatives.
• Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels as required.

 

Education and/or Experience:

• French fluency required
• Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred.
• Experience using enterprise integrated software suites, such as Microsoft Office 365, Tableau, Grafana, Datadog, SQL.
• Certifications and Experience: Six Sigma, ITIL Fundamentals- IT Service Management are all highly desired
• High degree and understanding of relational database concepts, formulations, digital transference models, sales order aggregations, process vulnerability evaluation, point-of-sale routing, and restaurant terminologies.
• 2-3 years’ experience working in a leadership capacity within a service desk.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.