Analyst - Technical Support I Full-time Job

Application deadline: 2024-11-18 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

 

 

Canadian Blood Services (CBS) is looking for a Regular Full-Time Analyst, Technical Support I to join our dynamic IT Infrastructure Operations and Delivery Team in Ottawa. 
 

The work of an Analyst - Technical Support I is integral to Canadian Blood Services’ role as Canada’s Biological Lifeline. In this role, you will provide experience and specialization in highly technical aspects of systems hardware/ software/connectivity in Canadian Blood Services. You will act as a technical resource to Information Technology and Canadian Blood Services, supporting and maintaining the day-to-day operations of Unix/AIX on Power and Window servers and enterprise class hardware.
 

Formula for Success
 

• Harnessing your strong technical skills, provide support for systems; including designing and implementing standards, supporting hardware/software, including server and storage infrastructure.
• Utilizing your superior Customer service skills, support end-users via telephone, analyzing, troubleshooting, and resolving employee reported problems.
• Drawing on your expertise in Database Administration, administer and support database systems, including installation, maintenance, configuration ensuring optimal performance as well as efficient utilization and scalability.
• Leveraging your analytical skills research new technology (Storage Area Networks, Operating Systems, Hardware, etc.), ensuring products will integrate into CBS’ systems and providing recommendations. 
• Using your collaborative skills, work with internal teams to advise on optimal operating system, hardware, network, security, development platforms and database software for new systems.
• Drawing on your attention-to-details skills, review and analyze proposed system changes for impact on application, network, and architectural environments, testing all changes and updating documentation accordingly.
• Complying with CBS Information Systems and Regulatory standards, follow project management, technology and documentation standards and methodologies for IT projects. 

 

Desired Education and Skills
 

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3-5 years proven experience in technical support and system administration, with a focus on Unix, Windows, and Database Administration.
• Strong knowledge of Unix/Linux operating systems is required.
• Intermediate knowledge of Windows Server, and other database technologies (e.g., Oracle, MySQL, SQL Server) is desired.
• Familiarity with scripting languages (e.g., Shell, PowerShell) for automation and task automation.
• Certifications such as CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or Oracle Certified Associate (OCA) are a plus.
• Solid interpersonal skills, establishing collaborative work relationships with clients and colleagues with strong communications skills, both written and oral and good organizational skills are required.
• Experienced in working within a remotely managed Data Centre environment.
   

An equivalent combination of education and experience may be considered. 

 

What we offer you 
 

• 3 weeks' vacation. 
• Annual performance award up to 6%. 
• Comprehensive group health, dental and vision benefits for you and your family. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

 
What you can expect 
 

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location at least 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.  

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Canadian Blood Services is a non-profit charitable organization that is independent from the Canadian government. The Canadian Blood Services was established as Canada's blood authority in all provinces and territories except for Quebec in 1998.