Business Analyst Full-time Job

Position Description:

 

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.

We are looking for an EDI Analyst to collaborate with clients in creating tailored solutions to move data files through LBMX’s EDI network, overseeing and coordinating project stakeholders throughout. A high level of computer competency is required but no experience in computer programming is necessary.

 

Successful candidates will demonstrate strong verbal and written communication skills, along with a proven track record in effective time and project management. Successful candidates must thrive in an independent work environment and be dedicated to delivering exceptional customer experience.

 

Candidates will require prior experience with X12 specifications and EDI transactions, coupled with a comprehensive understanding of AS2/VAN/SFTP communication protocols and integration of EDI systems with various ERP systems.

 

Responsibilities:

• Facilitate customer meetings, gather EDI requirements, and ensure timely project execution.
• Provide regular status updates for multiple concurrent projects.
• Configure customer accounts and create customized EDI guides based on specifications.
• Resolve daily EDI errors by analyzing the root cause and communicating to the appropriate party.
• Serve as the main point of contact for both internal and external customers.
• Maintain proactive communication with customers to consistently meet project deadlines.
• Ensure all projects are actively managed to completion.
• Uphold a commitment to delivering exceptional customer service with a professional demeanor.

 

Skill Requirements:

• Proficient in reviewing and understanding X12 specification documents.
• Understanding of additional data file formats: CSV, EDIFACT, XML, JSON, etc.
• Familiarity with following EDI documents - invoices, purchase orders, advanced ship notices, purchase order acknowledgements, functional acknowledgements, remittance advices, product activity reports, etc.
• Strong attention to detail with effective problem-solving skills.
• Strong verbal skills and ability to develop rapport with people over the phone and through video messaging software such as Microsoft Teams.
• Enthusiastically work closely with others in a positive team environment.
• Independently manage multiple projects from start to finish, while managing time effectively to meet deadlines.
• Competent in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Willingness to eagerly take on new tasks as required.
• Demonstrated ability to self-manage and thrive in a fast moving, professional setting.
• Must be fluent in English (reading and writing).

 

Nice to Have:

• Experience working with a remote team would be considered an asset
• Exposure to various Accounting/ERP/POS systems: Infor SXe, Epicor Eclipse, SAP, etc.
• Familiarity with data transport protocols: SFTP, AS2, VAN, etc.
• Prior use of JIRA, Salesforce, and Zendesk

 

Experience Required:

• Two or more years of relevant job experience in integrating, developing, or maintaining EDI connections/setups.

 

The Perks of Working with us!

 

• Competitive salary and benefits including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• A healthy work/life balance
• Flexible Summer Hours
• $500 Staples Allowance for new hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
• Named one of London’s Best Places to Work (2022)

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives. With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.