Call centre agent customer service Full-time Job

Go further with Foundever™. Are you ready to advance your career? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here you can improve your quality of life and advance your career. We believe that small moments can have a big impact on our professional experiences, our clients, our teams and our friends. By creating positive moments for each other, we make a difference and improve the experience for our associates. Foundever has over 20 years of experience recruiting for our customer support roles - our modernized application technology benefits our customers and you!


Location Requirements : Must legally reside in Canada

Primary Responsibilities:


- Handle incoming service calls in French and English.
- Understand and strive to meet or exceed set goals while providing excellent customer service.
- Drive customer satisfaction through voice communications, chat and/or emails.
- Navigate multiple systems

Work with us and you'll enjoy:


- Hands-on, fully paid training
- Benefits of working from home include saving time, money and the environment.
- Benefits include medical, dental, life and vision insurance and a company-matched RRSP contribution.

Qualifications:

- You can speak and write French and English fluently.
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career within 'a reliable company.
- You work well in a team or independently
- You are able to commit to working 40 hours per week.


Equipment and Internet Required:

- Desktop computer with Windows 10 or Mac (tablets, Winbooks, smart devices, Windows mini PCs, Chromebook and Android systems are not compatible)
- An independent monitor
- Internet speed - 5.0 Mbps in upstream and 5.0Mbps downstream.

Foundever is widely recognized for delivering top-notch products and services and is regarded as a prominent service provider in the region. Our approach involves collaborating closely with our clients to comprehend their unique challenges, enabling us to tailor effective solutions to their business requirements.