Clerk, Appeals Full-time Job

Job Summary

Reporting to the Supervisor, Assessment Review & Appeals, the successful candidate will be responsible for tracking and processing Municipal and Assessment Act Appeals.

Duties and Responsibilities

• Monitor the business unit’s shared email inbox and respond to/distribute inquiries to staff as appropriate
• Monitor service requests sent from the Call Centre to the business unit and assign them to the subject matter expert
• Receive and process  appeal decision and assessment change notices as required
• Review Assessment Review Board (ARB) Decisions for accuracy and correspond with the ARB where discrepancies are noted
• Prepare appeal summary reports for Minutes of Settlement (MOS) settled appeals
• Circulate MOS for signature, using DocuSign and return to all parties
• Receive, verify and process Section 357 and 358 Municipal Act applications
• Receive and process  Request for Reconsideration (RfR) appeals;
• Assist with the yearly review of the City’s assessment roll in order to identify  anomalies in assessments with respect to classification and value
• Assist with identifying inequitable property assessment/classification for City initiated assessment appeals;
• Research and respond to assessment-related inquiries received from Members of Council, City Departments, outside agencies and the general public; 
• Identify and recommend changes to the business unit’s internal processes in order to facilitate improved operations and services;
• Other duties as assigned

Skills and Qualifications

• Completion of a post-secondary education with a minimum of two years related experience in the field of  property assessment and property taxation;
• Completion of the Municipal Tax Administration Program (MTAP) is considered an asset;
• Knowledge and understanding of relevant legislation, procedures, policies, including but not limited to, the Municipal Act,  the Assessment Act, Assessment Review Board Rules of Practice and Procedures would be considered an asset;
• Excellent interpersonal and communication skills, verbal and written  with an emphasis on customer service;
• Good working knowledge of  MS Office applications, including Microsoft Word, Excel and SharePoint;
• Working knowledge of TXM Tax Manager, Municipal Connect, Teranet and mapping software consider an asset;
• Demonstrated ability to work both independently with little to no supervision and collaboratively in a team environment;
• Excellent time management skills with the ability to work under pressure, prioritize competing work demands and consistently meet legislative deadlines;
• Strong organizational skills with the ability to demonstrate a high level of accuracy when assembling, filing and inputting data;
• Ability to manage sensitive information with a high level of confidentiality;