COMMUNICATIONS OPERATOR Full-time Job

CLOSING DATE:  October 7, 2024

 

 

AREA OF RESPONSIBILITY:

 

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.

 

• Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
• Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
• Responds to non-emergency general inquiry calls and redirects if appropriate;
• Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
• Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
• Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
• Performs system tests, maintains accurate records and other communication functions as required;
• Performs other similar and related duties as assigned.

 

SELECTION CRITERIA:

 

EDUCATION & REQUIRED EXPERIENCE:

 

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
• Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

 

OTHER SKILLS AND ASSETS:

 

• Demonstrated communication skills, both written and verbal;
• Demonstrated ability to speak clearly and precisely while under stressful situations;
• Demonstrated ability to work independently and within a team environment;
• Demonstrated customer service and public relations skills;
• Demonstrated reliability;
• Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;
• Proficiency with Microsoft Office Suite;
• Ability to handle sensitive and confidential information;
• Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
• Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
• Must be able to work variable hours including nights, weekends and holidays as scheduled.

 

PREFERRED QUALIFICATIONS:

 

• Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
• Good knowledge of streets, fire station locations and Peel Region geography is an asset.

 LI-AV

**Various tests and/or exams may be administered as part of the selection criteria.

 

Interview:  Our recruitment process may be completed with video conference technology.

Brampton is a Canadian city in Ontarios Greater Toronto Area. Its Peel Art Gallery, Museum and Archives is housed in 19th-century and contemporary buildings. In the center of downtown is the Rose Theatre, a major performing arts venue. In front, Garden Square hosts big-screen movies and live events. Green spaces include Gage Park with its floral gardens. To the north sits Historic Bovaird House, a Victorian home.