Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dynamic individual to join and work within the HR Data team which is responsible for recommending and implementing solutions to HR business challenges. Reporting to the Manager, HR Data Requirements, this individual interfaces with business groups to identify and prioritize business requirements for HR.

Accountabilities (Responsibilities): 

• Assess, coordinate and develop business requirements for new HR System development in accordance with business needs and timelines. Areas of support within HR include Benefits, HR Core, Compensation, Pensions, Training etc. 
• Work with appropriate stakeholders to proactively identify and evaluate their business requirements and identify impacts associated with business decisions 
• Facilitate process review and improvement initiatives
• Manage timelines and coordinate solutions with other members of HR Data Team
• Ensure business resolutions and impacts are communicated to impacted stakeholders ensuring smooth and successful transition of changes
• Solicit and consolidate input from relevant stakeholders within the HR department and other areas of the business

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role 
  
• 3-5 years of HR business facing experience preferably in a large organization.
  
• Product management experience is preferred. 
  
• Project management experience is preferred.
  
• Excellent communication skills and ability to build positive relationships with colleagues, the management team, internal clients and 3rd party providers
  
• Exceptional analytical, organizational and communication skills 
  
• Proficiency with Oracle HRIS application and knowledge of multiple functionalities 
  
• Capability to apply attention to detail, and ability to effectively manage time and competing priorities 
  
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions 
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

• Every trip is important. Air Canada Flight Attendants offer the care and class that Canadian hosts are renowned for.
• Air travel can be stressful, and we can help. Air Canada Flight Attendants put themselves in our customers’ shoes, treating them with warmth, graciousness and dignity, offering them the most elevated and comfortable flying experience possible.
• Air Canada Flight Attendants are ambassadors of Canada. As Canada’s flag bearing carrier, we’re proud to share our unique Canadian persona with the world and offer an experience as unique as our country.

Qualifications

• Safety-minded first as an essential part of customer service excellence, this requires performing emergency response duties of the position while having regard to your own safety and the safety of others
• Naturally empathetic
• Exude a warm and caring demeanor
• Welcome all as a gracious host
• Passionate about service excellence
• Proudly represent Canada at home and around the world
• Treat others with mutual respect
• Listen well and is solution-oriented
• Confident in speaking publicly
• Poised
• Respectful of the importance of the rules and regulations in our industry and at Air Canada
• Prepared to wear our uniform perfectly with pride including impeccable personal grooming
• At least 18 years of age.
• Holding a valid Canadian Passport that allows travel to all countries served by Air Canada.
• Available during irregular working hours (mornings, evenings, weekends and statutory holidays) as a highly flexible work schedule is part of the job,
• Healthy; Air Canada medical standards must be met in order to qualify for the role.

• We are committed to ensuring our Flight Attendants receive the best training possible. You will participate in our 8-week, full-time, Air Canada Flight Attendant training program in either Toronto, Montreal or Vancouver.
• You are willing to relocate to any of our Canadian bases of Toronto, Vancouver or Calgary.
• As a qualified Flight Attendant, the salary is $29.43/hour. Please note that training will be paid at a lower rate.
• To ensure that you have the security clearance required by Transport Canada, we will undertake a criminal background check on all candidates.
• Flight Attendants conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to six (7) weeks full-time paid
• Availability to work in shifts
• Previous customer service experience
• Excellent communication and teamwork skills
• Proven problem resolution skills and the ability to effectively multi-task
• The ability to work within strict timelines in order to maintain on-time departures
• Eligible to work in Canada
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

 Linguistic Requirements

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Qualifications

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The position is located at the Vancouver Airport.

Position Summary

• The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
• This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.
• The position is modeled after concierge service found in 5 star hotels.
• The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.
• A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.

Key Concierge Activities

• Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
• Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
• Greet and assist all high value/high profile customers.
• Offer assistance for any special needs.
• Monitor connections and proactively initiate re-bookings as required.
• Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
• Maintain and update Concierge library of reference material and daily log.
• Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.

Qualifications

Technical:

• Knowledge and experience as Customer Experience Specialist - Airport would be considered an asset.
• Superior knowledge of airline service information and airport procedures would be considered an asset.
• Strong knowledge of local city attractions, events, hotels, restaurants and services.
• Ticketing experience would be considered an asset.
• Microsoft office (word, Excel, PowerPoint, and Outlook).

Behavioral:

• Excellent customer service skills.
• Strong desire to consistently exceed customer expectations while providing personalized service.
• Proactive, take charge attitude in resolving problems with creative solutions.
• Good sense of judgment in balancing customer interests with company policy.
• Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements. 
  
• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
• Impeccable grooming, excellent organization skills, strong attention to detail.
• Excellent attendance record.
• Willing and able to work in a team environment and be a team player. 

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements:

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.

Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Work Condition:

This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.

The Passenger Movement Manager is an advocate for Air Canada’s customers in the decision-making process during day of Operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.

Responsibilities:

• Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Control Manager (OCM) and team. 
• Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience. 
• Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.) 
• Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments. 
• Coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required. 
• Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres.).
• Complete all flight forecasting activities and ensure that are both accurate and timely. 
• Track and log data relevant to effective customer service management as defined by the Manager, Passenger Movement. 
• Provide continuous feedback to the Manager, Passenger Movement to improve the effectiveness of the passenger movement function. 
• Accountable for initiation and oversight of the Emergency Response lock-out process. 
• Monitor valid day-of-flight opportunities, constraints, and recovery options from the Operating Branches to ensure that Customer impact and down line implications are considered in the decision-making process. 
• Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.

Qualifications

• Post-Secondary Education in a related field an asset.
• Ability to work different shift patterns, including weekends, and holidays. 
• Minimum two years Customer Service experience preferably with an airline. 
• Knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications is an asset. 
• Excellent verbal and written skills. 
• Fundamental understanding of Airline operations, within a network carrier an asset. 
• Sound understanding of passenger accommodation, and protection.

Working Conditions:

The incumbent will be exposed to moderate levels of stress and will work in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.