The Manager Human Resources and Payroll Solutions will be responsible for leading the direction and maintenance of standard global processes in the Human Resources and Payroll areas.  It is critical that the incumbent have an understanding of best practices in the assigned business area. The incumbent must have a bias towards continuous improvement, an ability to understand process, and possess strong leadership and influencing skills. Most critical is the ability to develop a clear and communicable vision of how this critical area should operate in a new more effective and efficient world.

How You’ll Help

• The ability to forecast and prioritize activities which contribute to the strategic objectives of the organization
• Coach, manage and develop a team of Product Owners within the Human Resources & Payroll Solutions area.
• Demonstrated ability to coach and support in a hands on way when required
• Demonstrated ability to foster a mindset of continuous improvement
• The ability to lead and champion innovative approaches which result in improvements to business operations without compromising quality
• Ensure efforts are coordinated with other areas of the IT group through governance to mitigate cross functional impacts and achieve corporate priorities
• Collate business requirements to identify and document the design for approved priorities
• Foster and support coordination of efforts with other areas of the IT group through governance to mitigate cross functional impacts and achieve corporate priorities
• Provide strategic direction on requested/required changes to impacted stakeholders as they design and document impacts to data models, business processes and reporting. This can include: 
  • Parameters/characteristics for related master data.
  • Integration with other surround systems
  • KPI and reporting required to support newly designed processes
• Create and manage a governed list of roadmap deliverables which align to key business priorities
• Develop and manage relationships with key internal and external stakeholders in the business area to ensure solutions are aligned to priorities, opportunities and strategy 
• Provide inputs and advice for solutions to key business issues
• Assess current technology to ensure full potential is leveraged
• Support approval process of projects or initiatives
• Assess resource requirements for projects or initiatives 
• Support evaluation of current state processes and technology to ensure best practice processes and technology are fully leveraged in the Human Resources & Payroll Solutions area
• Support cross functional impact assessment of initiatives and projects
• Track benefits from delivered objectives with summary presentation to stakeholders
• Support Change Management efforts with all stakeholders

Your Skills & Experience: 

• Payroll Compliance Practitioner (PCP) designation or working towards PCP or Canadian Human Resources Professional (CPHR) Designation is required 
• Minimum of 5 years of experience in a Human Resources function, various roles within transportation would be beneficial
• 3-5 years within the relevant area with 2-5 years in a leadership role
• Previous experience with Continuous Improvement initiatives will be considered an asset
• Minimum of post-secondary education in Human Resources, Business (general stream), or a combination of education and experience
• Demonstrated ability to coach and influence across the organization
• Understand and articulate the company's, strategy in the relevant area
• Experience with Oracle HCM would be considered an asset
• Previous experience in project execution will be considered is required
• Ability to develop, communicate and support a vision that is clear and inspiring
• Aptitude towards translating visions and strategy into actionable short, medium and long term plans
• Drives change as the key to the success of the company’s future and growth and understands how to engage the organization to ensure commitment to change
• Has a bias towards openness and transparency of information. Effectively shares ideas, opinions and thoughts and most importantly solicits and builds on the ideas of others
• Utilizes influencing skills to build internal and external relationships
• A proven ability to use rational thinking and sound judgment to analyze and resolve issues
• A proven ability to communicate across stakeholder groups

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Job Advertisement Template - General ensures timely and efficient movement of trucks and freight within a designated region to maximize efficiencies while minimizing empty miles and wait times. 

How You’ll Help

• Identify required loads two to three days out and organize for greatest efficiency
• Assign and line up loads and deliveries based on efficiency and information from Fleet Specialists
• Monitor scheduled runs to ensure they are on schedule and advise Fleet Specialists, Customer Service, and/or Planner in next region of any changes
• Promote driver friendly atmosphere on and off the road
• Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
• Manage Brokers and driver time off, updating time away and time ready in the system
• Working closely with the safety team on driver training and safety related concerns as identified
• Manage / support compliance with random drug tests monthly
• Complete Broker pay sheets
• Work with brokers on statement issues, missed payments and related concerns.
• Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
• Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
• Other related duties as may be assigned.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

The Talent Acquisition Partner will be responsible for attracting and successfully placing top talent within their assigned region across multiple divisions. This would include partnering with business leaders within your assigned function, leading recruitment update calls, recommending solutions to reoccurring recruitment hurdles, reporting on active and closed positions, and building relationships with external partners (ie. Schools, community groups, etc).

How You’ll Help

• Partner with hiring managers and HR Directors to execute on the recruitment process including sourcing, screening, interviewing, and hiring qualified candidates
• Lead regional recruitment calls to review recruitment data, forecasted roles and areas of opportunity
• Develop working knowledge of each position assigned by conducting thorough intake meetings with the hiring managers to best understand full scope of business needs and requirements. 
• Conduct thorough phone interviews by utilizing active listening skills
• Act as an advisor to managers during the interview & selection process
• Posting job ads on our internal and external job sites
• Utilize various resources to headhunt and engage passive candidates
• Prepare and present candidate profiles for top candidates
• Subject matter expert for any recruitment inquiries and Brand Ambassador for Day & Ross
• Building a strong pipeline of candidates by collaborating with our COE team and participating in special career projects such as job fairs, business specific talent acquisition programs, school presentations, social media activities, networking events, etc.
• Identify and implement community partnerships
• Develop solutions to address recruitment challenges
• Promote talent brand awareness to attract top talent by assisting the COE in developing, sustaining and innovating strategies to cultivate talent for short- and long-term hiring needs
• Other projects related to Talent Acquisition as required

Your Skills & Experience: 

• Post-secondary education preferred.
• A suitable combination of education and experience may also be considered.
• Minimum 2 years of experience in full cycle recruitment
• Transportation experience is considered a strong asset
• Knowledge and ability to provide insight into different talent markets
• Experience working with cross functional teams is consider an asset
• Advanced communication skills, both verbal and written
• Experience with Stakeholder management 
• Computer skills – accuracy, MS products, web-based programs
• Resourceful – ability to think outside of the box to find suitable candidates for hard to fill positions.
• Demonstrated customer service and conflict resolution skills
• Strong organizational skills
• Attention to detail and demonstrating a high sense of urgency in delivering high quality service to internal and external clients
• Ability to champion business needs in a collaborative manner to colleagues
• Ability to work independently and to collaborate with a team
• Results focused
• Fluent in English and French considered an asset
• Up to 25% percent travel may be required within North America

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims. 

How You’ll Help: 

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life. 
• Load and unload cargo 
• Promptly report all incidents or accidents to supervisor 
• Ensure proper use of protective gear and safe operation of machinery. 
• Report continuing performance and attendance issues to supervisor 
• Answer questions and coach team members on all dock area processed or equipment operation. 
• Maintain records and documents as required 
• Assist in training workers on equipment operation and company safety policies and procedures. 
• Effectively communicate issues to supervision, management and other leads/employees 
• Assist whenever necessary and other duties that may be assigned. 
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo. 
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Forklift certified 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial  
• Communication skills - advanced 
• Computer skills – accuracy, MS products, AS400, web-based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in a high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
• English, other languages an asset 
• Able to work with little supervision 
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.