Are you ready to be the heartbeat of our Branch Manager's office? We're seeking a dynamic individual to fill the crucial role of Administrative Assistant, where you'll serve as the central point of contact and information hub.

In this diverse senior level position, the Administrative Assistant is expected to maintain an in-depth knowledge of branch priorities in order to effectively manage timelines and coordinate the Branch Manager’s business schedule. This role manages the administrative support for the Office of the Branch Manager and stewards the consistent application of administrative processes/procedures across the branch.

What will you do?

• Provide support to the Branch Manager: manage calendar, prepare agendas, draft correspondence, book meetings (including facility arrangements, catering etc.)
• Attend meetings chaired by the Branch Manager as required; prepare meeting materials/background information and agendas; and take, prepare and distribute minutes
• Prepare and share working documents such as branch/department/Council memos, council reports,and  background material for meetings
• Advise the Branch Manager of the status of initiatives taken in resolving issues requiring Deputy City Manager involvement and monitor the progress of directives issued until required action is complete
• Maintain and monitor an accurate and timely list of action items to alert the Directors/Supervisors of deadlines on action items
• Liaise and exchange information with administrative staff of other senior offices
• Oversee and coordinate FOIP requests, responses to councillor and 311 inquiries
• Assign routine requests for information to the appropriate Branch staff
• Lead the development of office principles of procedures, systems and procedures in compliance with Corporate policies, procedures, and guidelines
• Assist Strategic Coordinator in monitoring performance reporting such as HR, budget, travel and training costs, projects
• Coordinate administrative functions for the Branch Manager’s office and the Branch leadership team
• Maintain branch staff contact information in conjunction with the other administrative staff within the branch
• Supervise 1-4 clerical staff responsible for the overall administrative functions for all branch staff; including performance coaching, check-ins and reviews, and full cycle human resources
• Undertake special projects as assigned from either the Branch Manager, Directors, or Strategic Coordinator
• Assist all Branch Directors as necessary
• Perform other related duties as required

Qualifications

• Completion of the 12 school grade including business subjects with emphasis on word and information processing or completion of an appropriate administrative professional certificate program from an accredited business school/college
• Minimum of 4 years progressively responsible, diversified administrative experience in a fast-paced, highly political office setting dealing with upper management

Assets: 

• Previous supervisory experience, including staff performance management and delegation of duties
• Experience working with management positions, with the ability to maintain and influence relationships without having a formal level of authority over others

Skills required for success:

• Demonstrated computer competency is required including advanced skills and experience in Google applications and knowledge.
• Ability to gain proficient experience using city systems such as Posse, ARIBA, SAP, PeopleSoft, etc
• Knowledge of FOIP legislation and ability to process FOIP requests in conjunction with the FOIP office
• Familiarity with the City’s policies, procedures, and formats
• Demonstrated ability to deal with politically sensitive issues and confidential information with a high degree of judgement and discretion
• Exceptional prioritization skills, including the ability to exercise sound judgement and make independent decisions
• Must be highly self motivated and produce quality, error-free work in a fast-paced environment
• Excellent organization skills with exceptional customer service, interpersonal and teamwork abilities
• Demonstrated ability to identify enhancements and recommend modifications to systems, policies and procedures
• Excellent written and verbal communication skills
• Possess a clear understanding of the Department and Branch’s position on various sensitive issues and maintain confidentiality
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Up to 1 temporary full-time position for up 11 months 

Hours of Work:  40 per week, Monday to Friday

Salary Range: $29.534 - $37.001 (Hourly); $61,666.990 - $77,258.090 (Annually)

Talent Acquisition Consultant: RD/JF

Classification Title: Administrative Assistant I-8hr
Posting Date: Jun 11, 2024
Closing Date: June 25, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Urban Planning and Economy
Work Location(s): 7th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

**This posting is for one (1) casual on-going position**

The Edmonton Police Service is seeking one (1) Warrant Management Clerks to work in the Warrant Management Unit. The successful candidates will be responsible for the following duties:

• Reporting any concerns to the supervisor in the Warrant Management Unit.
• Completing daily tasks and making the necessary updates on CPIC and the records management system.
• Maintaining the file awaiting disposition.
• Processing all incoming and executed Warrant files.
• Reviewing Brought Forward files received from court and making necessary updates on CPIC.
• Entering and maintaining Court Orders.
• Assisting the Warrant Processing Area as required (Recognizance, Undertakings, Probation orders, Warrants, etc.).
• Retrieving and re-filing of files.
• Maintaining records and producing monthly statistics on tasks completed.
• Performing other related assignments as required.

Qualifications

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college.
• A minimum of two (2) years diversified word and information processing experience.
• Recent or active experience using the current Records Management Systems (EPROS, NICHE), CPIC, ORCA and JOIN
• Proficient with MS Excel and Outlook.
• Able to process a large volume of work with a high degree of accuracy.
• Experience working in an analytical environment and able to prioritize incoming requests while maintaining great attention to detail.
• Excellent interpersonal, organizational, time management and multi-tasking skills are required.
• Proven ability to work independently with minimal supervision as well as part of a team.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:
Up to 30 hours per week for the casual position. Monday to Friday.

Salary Range:
21M, Salary Grade: 006, $25.172 - $31.257 (Hourly), $1,699.10 - $2,109.80 (Bi-Weekly), $44,346.77 - $55,067.02 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General: 

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Include a current resume and covering letter with your online application.
• Please note that the option to work remotely is not available at this time.
• Please note that the Warrant Management Unit is currently located at Southwest Division (1351 Windermere Way SW) and anticipates relocating to Nexus Business Centre (14315 118 Ave NW) in the upcoming months.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
 
HR Technician: VH 

Classification Title: Word/Data Processing Clerk II
Posting Date: May 31, 2024
Closing Date: Jun 7, 2024 11:59:00 (MDT)
Number of Openings (up to): 1 - Casual Ongoing Part-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Nexus Business Park, #110 14315 118 Avenue Edmonton T5L 2B7

Do you have a passion for delivering quality customer service and are a leader among your peers?
Do you have an aptitude for managing staff and business performance?
If yes, then a career as a Customer Service Coordinator may be for you! 

This position will lead a team of Customer Service Representatives by providing support, direction and exceptional customer service in a recreation atmosphere, as well as managing the day to day business of being the first contact within our recreation facilities and attractions. You will have the opportunity to work in a fast-paced and rewarding environment, so don’t delay in applying!

Some of the responsibilities of a Customer Service Coordinator include:

• Direct supervision of staff including hiring, training, evaluating employee performance, and coaching and mentoring teams of up to 30 Customer Service Representatives
• Direct responsible cash-handling, which includes ensuring the accuracy of daily deposits and completing weekly and monthly audits
• Provide a high level of customer service in-person, over the telephone and via email regarding hours of operation, fee schedules, programs, lost and found items and other general inquiries
• Establish staff schedules and shift work priorities Perform clerical work including word processing, data entry, processing of time records and statistical reports
• Perform Customer Service Representative duties which includes locking and unlocking the facility, updating displays and signage, monitoring and controlling patron access to the facility, and processing payments for facility admissions, memberships, and more
• Related tasks as required

Qualifications

• Completion of Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school/college
• Minimum 1 year experience as a Customer Service Representative or comparable equivalent, which includes full customer service and cash-handling responsibilities, inventory control, program information and registrations
• Experience in monitoring and evaluating the work of others, including scheduling, delegating work, coaching and evaluating performance would be an asset
• Excellent customer service skills, and demonstrated ability to effectively and courteously deal with the public. Customer service training would be considered an asset
• Demonstrated ability in conflict resolution and resolving escalated customers
• Proficiency with a variety of related computer software programs including Google Applications and recreation or attraction related registration and booking software
• Excellent knowledge in recreation facility practices, policies and procedures
• Demonstrated skill in accurate, efficient and secure cash handling
• Highly developed and demonstrated written and verbal communication skills including effective facilitation skills
• Proficient skills in organization, time management and prioritization
• Proven ability in decision making in accordance to established policies and procedures, with skill in monitoring business performance, including customer service and transaction measures
• Ability to develop and maintain effective working relationships, including proficient skills in interpersonal management, collaboration, sharing and solution creating while working with others
• Demonstrated ability to respond to emergency situations, including performing first aid treatment
• Possession of current Standard First Aid, CPR and AED certifications are required prior to employment
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Demonstrate service excellence, embracing diversity and promoting inclusiveness
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment@edmonton.ca.

Up to 1 permanent full-time position

Hours of Work: 40 hours per week. Facility operations are 7 days per week and 17+ hours per day. Shifts vary based on facility operating hours with evening and weekend work required. You must provide open availability for all operational hours for a minimum of five days/week including one weekend shift.

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $23.787 - $29.534 (Hourly), $49,667.260 - $61,666.990 (Annually)

Talent Acquisition Consultant: DS/JF

Classification Title: Rec Facility Attendant II-8hrs
Posting Date: May 31, 2024
Closing Date: Jun 7, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Various Locations Edmonton (City Wide)