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TD Securities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Thats why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. Its our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

3 Jobs Found

HR Business Partner Full-time Job

TD Securities

Human Resources   Toronto
Job Details

Reporting to the Associate Vice President Human Resources, TD Securities, the Senior Human Resources Business Partner works in close partnership with TDS Infrastructure and Global Markets senior leaders and relevant partners to develop and execute people strategies, including the implementation of HR programs and initiatives that align to business objectives.

 

Job Description

This role is a key member of the TD Securities Human Resources team and will work with the business partners to provide balanced and practical solutions on a range of human resources issues. 

 

As a key partner, the Senior HR Business Partner's responsibilities include providing strategic and consultative support to the TD Securities businesses including Global Markets, Governance & Controls, Data & Delivery and Marketing, Communications and Colleague Engagement portfolio on HR initiatives to drive business value & growth.

 

The role will liaise with Centers of Excellence on all aspects of HR including talent development, resource and succession planning, recruitment, total rewards, employee relations and performance management.  The successful incumbent will be accountable to provide ongoing sound advice and guidance to business Leaders on all people related matters, including assessing organizational needs/capabilities and develops people strategies and programs designed to achieve business objectives and enhance organization effectiveness.  They will also be responsible for leading talent management and acquisition initiatives to position the business to successfully anticipate, execute and meet both current and future talent requirements. 

  • Develops and executes HR strategies, within own level of authority, aligned with enterprise-wide HR objectives, values and philosophy, and TD Bank Group’s business strategies / objectives

  • Works closely with the senior leadership team and acts as a trusted advisor across all aspects of HR, people planning and management to ensure business objectives and plans are delivered

  • Partners across the broader enterprise and with HR colleagues to influence and implement programs, policies and practices

  • Supports the attraction, development and retention of talent – partners closely with business leaders to ensure we have the right people, in the right place, at the right time and that diversity in the workplace is a high priority

  • Monitors appropriate HR measures to assess the effectiveness of HR strategies for the business and ensures compliance with the organization’s policies and regulatory requirements 

  • Anticipates the HR implications of business strategies and initiatives and advises and influences the leadership team accordingly

  • Enables effective talent planning to ensure high potential resources are identified for key positions and appropriate plans are developed and implemented to support succession plans

  • Anticipates and manages the concerns of multiple stakeholders and ensures all parts of the function are provided with high quality advice and support for their HR needs

  • Participates on various internal / external committees and project teams as appropriate 

  • Stays abreast of new developments in HR internally as well as external strategies and practices

 

Job Requirements

Qualifications Required:

  • Undergraduate degree, and Masters in Business Administration is an asset

  • 10+ years of experience in Human Resource management with a deep understanding across multiple disciplines. Strong preference for experience within Capital Markets, Wealth Management or Asset Management.

  • Proven leadership of large change programs and processes in partnership with the business, demonstrating the ability to act as a catalyst for change

  • History of successful client Relationship Management, particularly at the Executive level, and adept at interacting with diverse groups of colleagues

  • Proven ability to develop and execute on strategies and delivering superior results, both in short and long term and in alignment with overall business strategies

  • Supports the attraction, development and retention of talent - partners closely with business leaders to ensure we have the right people, in the right place, at the right time and that diversity in the workplace is a high priority

  • Proven ability in developing and deploying a vision and aligning others to that vision.  

  • Known for providing creative thought leadership, while also listening to and engaging others to provide input in shaping the vision

  • Comfortable operating in a large, complex matrixed organization

  • Powerful communicator who engages colleagues, business partners, external stakeholders and employees

  • Confident presentation skills and strong interpersonal skills including high EQ and emotional maturity to facilitate working with senior management at all levels

  • Demonstrated relationship building skills with a superior ability to deliver results with a commitment to operational and service excellence using positive impact and influence

  • Negotiation and partnership skills to balance stakeholder input while remaining objective to reach the right outcome

  • Highly developed critical thinking, analytical and problem-solving skills

HR Business Partner

TD Securities
Toronto
  Human Resources Full-time
Reporting to the Associate Vice President Human Resources, TD Securities, the Senior Human Resources Business Partner works in close partnership with TDS Infrastructure and Global...
Learn More
Jun 20th, 2024 at 12:06

Bilingual Contact Centre Representative Full-time Job

TD Securities

Customer Service   Montréal
Job Details

Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

 

Job Details

 

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

  • Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
  • Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.  

 

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

 

Job Requirements

 

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

  • High School Diploma or equivalent

  • Bilingual (French & English)

  • Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

  • Ability to de-escalate in stressful environments/situations with empathy, care and urgency

  • Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.

  • Ability to work both independently and as part of a team.

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

 

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

 

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

 

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End, Montreal for 10 weeks to ensure you’ve got everything you need to succeed in your new role.

 

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

 

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Bilingual Contact Centre Representative

TD Securities
Montréal
  Customer Service Full-time
Department Overview Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than...
Learn More
Jun 20th, 2024 at 12:03

Contact Center Representative Full-time Job

TD Securities

Customer Service   Ottawa
Job Details

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

 

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

 

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at 1595 Telesat crt for10 weeks to ensure you’ve got everything you need to succeed in your new role.  

 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC) 

 

 

KEY ACCOUNTABILITIES

 

CUSTOMER

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
  • Identify customer needs and determine solutions to customer problems
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
  • Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

 

SHAREHOLDER

  • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
  • Promote full suite of products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or hig- risk transactions / activities as necessary
  • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

 

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

 

BREADTH & DEPTH

  • Requires developed knowledge and skills to offer service and advice for a range of product and services
  • Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
  • Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
  • Provides recommendations and guidance to customers and / or internal partners
  • Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
  • Understands how the team integrates with others to accomplish business objectives
  • Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
  • Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
  • Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
  • Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
  • Requires full proficiency gained through job related training to perform a range of activities
  • Generally reports to a Team Manager  

 

EXPERIENCE & EDUCATION

  • High School diploma, Undergraduate degree and/or
  • 1+years of relevant experience
  • NOTE:  Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Contact Center Representative

TD Securities
Ottawa
  Customer Service Full-time
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re co...
Learn More
Jun 17th, 2024 at 12:24