We’re looking for a Customer Service Representative to join our growing team!

This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

What you'll do here:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.                        

What you bring to the table:      

• Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
• Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
• A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
• Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
• Ability to work on your feet for extended periods of time.
• Legendary customer service and communication skills.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast pace, high pressure environment.
• Team player with ability to share job responsibilities of others when called on.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.
• No Canadian work experience required however must be eligible to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Onsite

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.