Documentation Specialist (Human Ressources) Full-time Job

We are looking for a Documentation Consultant to join our growing Human Ressources team for a temporary contract of 1 year.

 

This newly created role will be responsible for creating, organizing, managing and maintaining our knowledge base and Help Articles (HR processes, procedures and policies) in Workday (our HR system) related to HRdirect (our HR Call Center).

 

You will make sure that our documents, such as our knowledge base and Help Articles (HR processes, procedures and policies) are accurate, up-to-date and compliant with our internal standards. In this role, you will act as the main point of contact between HRDirect (our HR Call Center) and our HR expertise team for everything related to our Knowledge base and Help Articles.  

             

What you’ll do here:  

• Create, review, edit and format documents, such as Knowledge base articles and Help Articles in Workday base on our internal standards.  

• Establish and maintain document control processes, including version control and document tracking to ensure that documents are current, accessible and up to date. 

• Conduct quality reviews and audits of documents in knowledge base and help articles to identify errors, inconsistencies and non-compliance issues and recommend improvements to enhance document quality.  

• Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.  

• Provide training and support to our team and other HR expertise team on Help Articles standards and procedures.  

• Identify opportunities for process improvements, automation and efficiency gains.  

 

What you bring to the table: 

• Diploma of collegial studies or an equivalent level of education in communication or related field

• 3 to 5 years of experience in a similar position 

• Experience as a documentation specialist a strong asset 

• Outstanding organizational skills

• Excellent communication skills 

• Excellent analytical skills and attention to details

• Demonstrates initiative, good judgment and autonomy 

• Capacity to adapt rapidly in an ever-changing environment

• Knowledge of Workday an asset

• Positive attitude and strong sense of ethics 

• Bilingualism in French and English required - Need to interact on a regular basis with colleagues across the country

 

#LI-hybrid

 

 

What we offer

 

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

Intact Financial Corporation is a Canadian multinational property and casualty insurance company. Originally established in 1809 as the Halifax Fire Insurance Association, it was later acquired by Nationale-Nederlanden; from 1993 to 2009, it was a subsidiary of the Dutch multinational ING Group under the name ING Canada. Intact Financial directly underwrites insurance through its subsidiary companies Intact Insurance and Belair Insurance (operating as Belairdirect), as well as operating additional brokerage, insurance service, and damage restoration subsidiaries. As of 2017, Intact was the largest provider of property and casualty insurance in Canada by annual premiums.[2]