Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job
Customer Service MontréalJob Details
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
45 700 $/$45,700 - 61 000 $/$61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
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Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
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Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
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Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
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Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
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High School Diploma or equivalent
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Bilingual (French & English)
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Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
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Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
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Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
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Flexibility, resiliency, and a positive attitude when responding to challenging situations.
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Ability to work both independently and as part of a team.
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Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
