Credit & Collections Analyst Full-time Job

The Credit Analyst is responsible for contributing to the resolution of accounts working collaboratively with customers as well as across functions of the business. Your responsibility is to collect outstanding moneys to increase our Working Capital. This position is all about communication and relationship building. This person must be committed to driving results to achieve strategic cash targets.

 

How You’ll Help

• Maintain a portfolio of accounts, maintaining aged AR balances within KPI targets.
• Identifies and develops strategies for the resolution of troubled accounts to minimize loss.
• Resolve collection issues via phone, email, 3rd party payment houses, etc.
• Collaborate across departments to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices within payment terms and credit limit.
• Monitor account portfolio aging daily to ensure alignment with established targets.
• Facilitate virtual and in-person meetings to correct and align internal stakeholders with external customers.
• Work with internal teams to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding).
• Interpret customer contracts.
• Other related duties as may be required.

 

Your Skills & Experience: 

• Post-secondary education in business administration, accounting or related field.
• PCMP, CCA, or CCP designation through the Credit Institute of Canada, or equivalent, a strong asset.
• 1-3 years’ experience in a credit/collections role, preferably in the transportation industry. 
• Adjudication experience a strong asset.
• Exceptional customer service focus and relationship building skills.
• Strong communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely.
• Strong MS Suite skills; Outlook, Excel; must possess the aptitude for learning new programs; AS400, Truckmate, Oracle, SideTrade, Power BI – an asset; 
• Must be adaptable with a strong proficiency to learn new programs/platforms and find efficiencies.
• Resiliency and persistence to resolve outstanding AR between external and internal stakeholders while maintaining the customer relationship.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting while managing multiple customers.
• Ability to multitask and prioritize in a deadline driven environment.
• Strong sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• Maintain composure under high-pressure situations and difficult conversations.
• Ability to understand transportation documentation and verbiage.
• Ability to identify early warning signals relating to potential cash flow issues.
• Understanding of freight flow, pricing, and order to cash process.

 

To apply, visit our Careers page at dayross.com

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.