Customer Communications Specialist Full-time Job
Jul 26th, 2024 at 17:13 Customer Service Toronto 88 views Reference: 8181Job Details
Our Customer Communications team is seeking a Customer Communications Specialist to develop and deliver strategies, plans, and products that support and enhance the customer experience and understanding. You will provide communications for the capital infrastructure projects that Metrolinx is building across the GO Transit network.
What will I be doing?
- Contributes to the planning, development, execution, and evaluation of customer-facing communications strategies, plans and associated tactics.
- Identifies priorities, coordinates and/or leads customer communications activities to ensure customer change readiness and timely execution.
- Contributes to the development, execution and communication of community and stakeholder outreach activities, initiatives, and campaigns.
- Provides expertise to other departments on customer communications and recommends strategic approach.
- Contributes and actively participates efforts to inform and educate customers.
- Reviews products and documents on behalf of the leadership team and/or to support stakeholders prior to dissemination.
- Develops engaging content for customer-facing digital channels, and coordinates content calendar.
- Liaises with other departments to coordinate posting of social medial content across brand platforms; tracks success to inform future goals.
- Actively engages as a member and advocate for the customer experience, on internal or external working groups for various projects.
- Uses and trouble shoots web experience management system for website, and trains new team members on its use.
- Develop reports for both internal and external stakeholders as needed.
- Updates products in Illustrator and InDesign
- Establishes and maintains positive relationships with internal and external stakeholders to protect and enhance the customer experience, mitigate issues, and recommend solutions.
- Tracks project timelines and, ensures that strong customer experience and communications requirements are embedded in contracts before they go to tender.
What Skills and Qualifications Do I Need?
- Completion of a College Diploma in Communications or an equivalent combination of education and related experience deemed equivalent.
- Demonstrate years of experience coordinating communications and public relations activities.
- Knowledge of strategic communications planning, channels, and approaches, as well as execution
- Project and time management skills to lead and/or coordinate several communications plans.
- Independent thinking and the ability to work autonomously.
- Oral/written communication competencies, and negotiation skills
- Familiarity with social media platforms and web content management systems
- Customer service knowledge to provide expertise on customer communication issues.
- Strategic thinking skills to develop, implement, and monitor communication plans and strategies.
- Some knowledge of graphic design software programs Illustrator and InDesign
- Ability to multi-task under pressure
Company Description
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Torontos subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
