Customer Service Representative Full-time Job

As a Customer Service Representative, you will be the first contact at our front counters throughout our attractions, recreation and leisure centres. You will provide Excellent Customer Service to patrons while sharing information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

What will you do?

• Provide detailed information about the facility, programs, products, and services to patrons both in person and over the phone
• Interact with various members of the public and community groups, including persons with disabilities, youth, seniors, etc.
• Promote health and wellness through the sale of special products, services, and memberships
• Collect facility admission fees, handle cash, and prepare daily deposits
• Support facility operations by controlling and directing admission to various areas of the facility
• Perform administrative duties such as word processing, data entry, and generating inventory reports
• Provide First Aid, CPR, and emergency evacuation support as needed
• Perform other related duties as required

Qualifications

• Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college

Assets:

• 6 months experience in a customer service or sales role
• 6 months of cash handling experience
• Experience with recreation or attraction related registration and booking software (such as Intelli)
• Ability to converse in a second language

Skills required for success:

• Excellent customer service, effectively and courteously dealing with the public and staff alike
• Proven experience in conflict resolution
• Proficiency with a variety of related computer software programs including Google Applications
• Demonstrated ability to understand and execute oral and written instructions and information
• Demonstrated ability to respond to emergency situations, including performing first aid treatment
• Effective organizational, time management, and prioritization skills
• Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Conditions of Employment:

• Valid Standard First Aid, CPR level C and AED certifications are requirements of this position
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position and 1 permanent part-time position

Hours of work: 40 hours per week (full-time) or 30 hours per week (part-time)

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Salary: $21.906 - $27.069 (Hourly)

Recruitment Consultant: DS/JR

Classification Title: Rec Facility Attendant I-8hrs
Posting Date: Aug 12, 2024
Closing Date: Aug 19, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time and Part-time
Union: CSU 52
Department: Community Services
Work Location(s): Various Locations Edmonton (City Wide)

Edmonton is the capital city of the Canadian province of Alberta. Edmonton is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Alberta's central region.