Customer Support Specialist Full-time Job
Jul 12th, 2024 at 12:32 Customer Service Mississauga 83 views Reference: 7882Job Details
Responsibilities
- Execute Weekly happy calls after repair completion / Make call back to customers after repair completed to collect feedback (same as NPS questions indicated in the NPS report).
- Follow up with all assigned SROs on daily basis to prevent unnecessary trips for repair.
- Follow up with parts dept on pending orders or back orders.
- Monitor and answer social media (fb, instagram, twitter, reddit) service feedback
- Receive escalated cases from T2 (VOC, Repair status, parts availability...)
- Daily Handling of VOC the triage for all escalations including investigating and collecting evidence and POP
- Create RMA for escalated non-repairable cases reported by both CC and ASC
- Escalate Exchanges requests to ECR.
- Receive all technical inquiries from T2 and provide solution.
- Create Technical bulletin for call center.
- Ship FW to customers if required.
- Improved FCR by training and coaching front-line agents.
- Support with training of the Front line on new policies and procedures and all communications from Canada back office and provide training report.
Requirements
- Associate’s or Bachelor’s degree preferred.
- Minimum 1 year of experience in customer service-related position in a service industry.
- Strong communication and problem-solving skills.
- Attention to details and ability to maintain accurate records.
Company Description
LinHR Consulting Inc is a trusted human resources consulting firm specializing in providing tailored HR solutions to businesses of all sizes. With a team of experienced HR professionals, they offer a comprehensive range of services including recruitment, training, policy development, and compliance assistance. LinHR Consulting Inc prides itself on delivering personalized strategies that align with clients organizational goals and values.
