DIRECTOR ADMINISTRATION & SUPPORT SERVICES Full-time Job

• Posting Period: 21-Jan-2025 to 04-Feb-2025
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The City of Toronto’s Court Services Division is looking for a strategic and results-motivated leader to oversee the division’s strategic and business planning, service excellence, continuous improvement and transformational initiatives. Reporting to the Executive Director, Court Services, this role provides strategic guidance and leadership in financial management, HR planning, research, strategy and risk/performance management and Information technology.

This role offers an exciting opportunity to lead strategic transformation, drive business excellence, and shape the way we deliver Court and Tribunal Services to the public and our partners.

 

Specifically, you will:

 

Strategic Leadership & Transformation
Develop and implement functional policies and programs that drive significant improvements in business performance based on long-term divisional needs. Lead strategic planning, performance management, and change initiatives, ensuring continuous improvement and service excellence. Provide direction, tools, and processes to support divisional leadership in driving efficiency and effectiveness.

 

Team Leadership & Organizational Development
Oversee a diverse team, ensuring effective delegation of responsibilities and fostering a high-performance culture. Lead and motivate staff to uphold high-quality work standards, organizational performance, and continuous learning. Promote innovation and collaboration across departments.

 

Financial & Budget Management
Develop, recommend, and administer the divisional budget in alignment with the Executive Director’s financial plan. Ensure expenditures are controlled within approved budget limits. Lead financial planning, forecasting, and resource allocation, acting as the divisional lead for budget-related committees and Council processes. Provide strategic oversight of financial controls, financial modeling, and compliance with fiscal policies.

 

Labour Relations & Workforce Strategy
Ensure consistent implementation of corporate and divisional policies related to workforce planning, employee relations, and collective agreements. Provide guidance on complex labour relations matters, including dispute resolution, grievances, arbitration, and collective bargaining processes. Lead divisional planning for potential labour disruptions and workforce development initiatives.

 

Risk Management & Compliance
Oversee divisional risk management, ensuring compliance with Auditor General recommendations, financial and operational audits, and corporate policies. Investigate human rights complaints, conduct compliance audits, and collaborate with legal teams on disciplinary actions. Develop strategies to mitigate risks and enforce safety-related procedures, minimizing liabilities and ensuring a safe working environment.

 

Business Intelligence & Data Analytics
Lead the division’s business intelligence and analytics functions, driving data-informed decision-making, key performance indicator (KPI) development, and continuous improvement. Implement best practices in predictive analytics, performance measurement, and market forecasting to enhance divisional efficiency.

 

IT Strategy & Digital Transformation
Oversee the development and implementation of IT initiatives, improving customer service, business processes, and overall technology support. Collaborate with IT subject matter experts and corporate technology teams to ensure digital transformation aligns with divisional needs.

 

Policy Development & Process Improvement
Lead the development and implementation of policies, procedures, and operational changes to enhance divisional performance. Identify emerging issues and challenges, develop flexible solutions, and monitor implementation outcomes. Ensure compliance with corporate policies, Freedom of Information (FOI) requests, internal reviews, and regulatory requirements.

 

Stakeholder Engagement & Council Representation
Represent the division at Council meetings, Standing Committees, and Community Councils. Build strong relationships with Ward Councillors, external partners such as the provincial government, judiciary and enforcement agencies, and unions, ensuring timely responses to inquiries and policy matters. Prepare Council reports, financial assessments, and strategic recommendations.

 

Cross-Divisional Leadership & Corporate Initiatives
Lead major corporate and cross-divisional projects, ensuring alignment with strategic goals and best practices. Act as a key representative in corporate policy development, system enhancements, and service transformation initiatives. Collaborate with internal and external stakeholders to address complex service delivery challenges and drive impactful solutions.

 

 

Key Qualifications

To succeed in this role, you bring:

1. Strong understanding of justice administration.
2. Extensive experience in strategic planning, financial oversight, and business transformation within a complex organization.
3. Extensive experience leadership leading large teams, delegating responsibilities, and fostering a high-performance culture.
4. Considerable experience in budget management, financial forecasting, and risk management, with the ability to oversee large-scale financial operations.
5. In-depth knowledge of labour relations, workforce planning, and collective agreement administration within a unionized environment.
6. Proven ability to lead data-driven decision-making, performance measurement, and predictive analytics initiatives.
7. Experience developing and implementing transformation initiatives, and business process improvements.
8. Exceptional stakeholder management skills, with experience engaging with Councillors, government agencies, and community partners.
9. Strong understanding of compliance frameworks, including corporate policies, financial regulations, and risk mitigation strategies.
10. Excellent written and verbal communication skills, with the ability to prepare Council reports, policy documents, and executive briefings.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.