Dispatch Planner Full-time Job

Schedule: Friday – Monday 10pm - 8am

The Dispatch Planner is providing excellent customer service to the dedicated customer, while understanding and controlling costs. 

How You’ll Help

• Building and strengthening relationships with Drivers and the Customer addressing issues and concerns in a timely and efficient manner.
• Providing updates to the Customer with regard to route updates, schedule deviations, or other matters as scheduled and as required.
• Monitor driver schedules and delivery appointments on a daily basis; communicate schedule deviations, and contact delivery points to confirm or make alternate arrangements as required. 
• Coordinate resources effectively – schedule drivers and equipment to meet the customers daily delivery requirements, make alternate arrangements due to extenuating circumstances.
• Arrange equipment maintenance and service as required and communicate accordingly.  
• Maintain internal dispatch system in as close to real time as possible
• Implement any new policies and procedures in regards to Drivers and/or fleet 
• Identify opportunities for improvement, contribute to the development of solutions and implement and communicate accordingly
• Contribute to the development of customer facing and internal KPIs and drive efficiencies with both internal and external stakeholders. 
• Maintain current daily reporting
• Other related duties as may be required. 

Your Skills & Experience: 

• Post secondary training preferably in business, logistics, or customer service 
• A suitable combination of education and experience may also be considered
• Minimum of two years’ experience in a demanding customer service or related role, preferable in the transportation industry.
• Previous operational experience in the transportation industry is an asset. 
  • Advanced communication skills, verbal and written
  • Solid computer skills, including accuracy and experience with web based program and MS products - Excel in particular; knowledge of AS400 a definite asset
  • Exceptional customer relationship skills, including the ability to balance the needs and demands of both internal external customers.
  • Strong conflict resolution skills
  • Able to work effectively in a busy and deadline driven environment
  • Ability to champion business needs in a collaborative manner both internally and externally.
  • Results focused

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.