Field Services Representative II Temporary Job

The Equipment & Automation team is responsible for supporting Canadian Blood Services by providing technical support in various aspects of biomedical engineering. In this role as a Field Services Representative II (FSR2) you will be responsible for providing exceptional customer service, as well as for supporting services on an ongoing basis for: installations, validations, preventative maintenance, demand maintenance and repairs of specified centre and/or national equipment. You will be responsible for documenting all activities within Canadian Blood Services equipment maintenance database, occasionally providing technical training to peers and other assorted duties as assigned. This position is a senior FSR role and will be expected to have superior problem solving and troubleshooting skills.

Formula for success

• Act as a champion of the equipment services program for the site and all serviced sub-sites
• Provide technical support and act as a technical subject matter expert to the equipment owners
• Perform preventative and demand maintenance for Equipment Services equipment and Canadian Blood Services manufacturing equipment
• Consult and provide subject matter expertise in the acquisition of new equipment
• Under the direction of the regional supervisor is to act as a mentor for junior biomedical technologists/technicians
• Completes documentation ensuring adherence to Canadian Blood Services corporate standards and applicable regulations
• Performs other related duties as required

Desired education and skills

• Strong written and verbal communication skills in English are essential
• Knowledge of biomedical safety and electrical safety codes and their application
• Excellent computer skills are essential
• Exceptional attention to detail is required
• Effective interpersonal communication, with a willingness to work in a multi-disciplinary team environment
• A strong understanding of standard operating procedures, service manuals, safety manuals and manufacturer guidelines
• Knowledge of Lean methodologies, such as Lean or Six Sigma is preferred
• Ability to develop and maintain professional working relationships with colleagues, management, and customers
• Strong organizational skills, solid time-management, and ability to manage multiple tasks and competing priorities within short timelines
• Motivated to succeed, ability to think outside the box and deliver results
• A Valid driver's licence is Required
• Post-secondary level diploma in a relevant discipline from a recognized academic institution, preferable Biomedical/Clinical Engineering or Healthcare technology
• Minimum of five years related work experience with preference given to those in the healthcare and technology fields
• An acquired knowledge of the operations of a health-related organization and/or regulated environment is an asset
• Experience with documentation of equipment service records in a highly regulated manufacturing environment is preferred
• Well-developed instructor skills to be used in a mentor/trainer role are an asset

What you can expect

• Shift/hours - Monday to Friday, business hours
• Travel requirements - Occasional travel to other Canadian Blood Services sites within Alberta will be required. Occasional interprovincial, overnight travel will be required
• Physical requirements - this position can require periods of sitting, standing and walking. As well it requires that occasionally the incumbent will need to lift, push and/or pull up to 50 lbs