The Equipment & Automation team is responsible for supporting Canadian Blood Services by providing technical support in various aspects of biomedical engineering. In this role as a Field Services Representative II (FSR2) you will be responsible for providing exceptional customer service, as well as for supporting services on an ongoing basis for: installations, validations, preventative maintenance, demand maintenance and repairs of specified centre and/or national equipment. You will be responsible for documenting all activities within Canadian Blood Services equipment maintenance database, occasionally providing technical training to peers and other assorted duties as assigned. This position is a senior FSR role and will be expected to have superior problem solving and troubleshooting skills.

Formula for success

• Act as a champion of the equipment services program for the site and all serviced sub-sites
• Provide technical support and act as a technical subject matter expert to the equipment owners
• Perform preventative and demand maintenance for Equipment Services equipment and Canadian Blood Services manufacturing equipment
• Consult and provide subject matter expertise in the acquisition of new equipment
• Under the direction of the regional supervisor is to act as a mentor for junior biomedical technologists/technicians
• Completes documentation ensuring adherence to Canadian Blood Services corporate standards and applicable regulations
• Performs other related duties as required

Desired education and skills

• Strong written and verbal communication skills in English are essential
• Knowledge of biomedical safety and electrical safety codes and their application
• Excellent computer skills are essential
• Exceptional attention to detail is required
• Effective interpersonal communication, with a willingness to work in a multi-disciplinary team environment
• A strong understanding of standard operating procedures, service manuals, safety manuals and manufacturer guidelines
• Knowledge of Lean methodologies, such as Lean or Six Sigma is preferred
• Ability to develop and maintain professional working relationships with colleagues, management, and customers
• Strong organizational skills, solid time-management, and ability to manage multiple tasks and competing priorities within short timelines
• Motivated to succeed, ability to think outside the box and deliver results
• A Valid driver's licence is Required
• Post-secondary level diploma in a relevant discipline from a recognized academic institution, preferable Biomedical/Clinical Engineering or Healthcare technology
• Minimum of five years related work experience with preference given to those in the healthcare and technology fields
• An acquired knowledge of the operations of a health-related organization and/or regulated environment is an asset
• Experience with documentation of equipment service records in a highly regulated manufacturing environment is preferred
• Well-developed instructor skills to be used in a mentor/trainer role are an asset

What you can expect

• Shift/hours - Monday to Friday, business hours
• Travel requirements - Occasional travel to other Canadian Blood Services sites within Alberta will be required. Occasional interprovincial, overnight travel will be required
• Physical requirements - this position can require periods of sitting, standing and walking. As well it requires that occasionally the incumbent will need to lift, push and/or pull up to 50 lbs

The Supply Chain Operations East team is responsible for supporting Canadian Blood Services by providing assistance in the warehouse with Consumables Inventory and Finished Product. In this role, you will work closely with our production and distribution centre to ensure that finished products are properly distributed from this location.

Formula for success

• Drawing on your knowledge or experience in a warehouse setting, you will receive, store, and organize consumables inventory items.
• You will retrieve and assemble consumables inventory items.
• You will distribute consumables inventory orders and finished products orders.
• Utilizing your superior interpersonal and communication skills you will liaise with various departments and internal customers.

Desired education and skills

• Completion of secondary education.
• Minimum 2 years' experience as a shipper/receiver within a Logistics environment, with preference in a warehouse and inventory distribution.
• Technical skills including Windows operating system using Microsoft Word, Excel, and Outlook.
• Operating knowledge of warehouse inventory software, preferably SAP experience.
• Working experience with inventory control processes; FIFO and/or FEFO, is an asset.
• Prior experience with on-line receiving is an asset; and equivalent combination of education and experiencemay be considered.

What we offer you

• Payment in lieu of vacation and holidays.
• Premiums paid according to the collective agreement. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect

• Shifts/hours - must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers.  Shifts include days, evenings, weekends, and statutory holidays.
  Physical requirements - ability to lift weight up to 50 lbs and pushing carts up to 300 lbs.

The Logistics team is responsible for supporting Canadian Blood Services by utilizingbest practices to ensure the safe transportation of personnel, donors, equipment, blood products and supplies. Our Drivers do more than drive.In this role, you will assist in setting up booths, tables, and other equipment to ensure mobile donor events are ready for use in addition to transporting people and products integral to Canada’s Lifeline.

Formula for success

• Utilizing your experience with driving and transportation you will ensure that blood and blood products are transported in accordance with safety measures and procedures and are kept at an appropriate temperature. You will also ensure the safety of employees, donors and/or volunteers travelling with you. 
• Drawing on your knowledge of safe transportation procedures and your attention to detail, you will conduct pre-trip inspections to ensure equipment is in proper working order, and accurately complete all required documentation. 
• Leveraging your customer service skills, you will assist the collections team by greeting and helping donors book or rebook appointments as required. 
• You will assist with setting up systems and Wi-Fi connections for mobile events by utilizing your familiarity with technology and aptitude for learning new programs.  
• Utilizing your superior interpersonal and communication skills you will work with staff to carry and set up/dismantle equipment and supplies. You will also load and unload equipment and supplies at donor centre sites and upon return to centre.

Desired education and skills

• Completion of high school diploma or equivalent. 
• Must possess a valid Ontario class A, B, C, D or F drivers license and a clean commercial drivers abstract from within the last 30 days.
• Minimum 24 months verifiable professional driving experience as a commercial vehicle driver, within the last 3 years. 
• Basic computer skills and the ability to learn new systems and programs. 
• A willingness to learn procedures in a regulatory environment. 
• Ability to communicate effectively in English. A second language is considered an asset.

What we offer you

• Safe vehicles are provided with stringent maintenance schedules and inspections. 
• Payment in lieu of vacation and holidays.
• Premiums paid according to the collective agreement.
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 
• Variety in your job, including ongoing training and development.

What you can expect

• Shifts/hours - must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• There will be no long haul or cross border driving required. 
• Physical capability to load, unload, push and carry heavy clinic equipment and supplies. This will include stooping, kneeling, crouching, lifting up to 50 lbs., pulling, and pushing up to 300 lbs. on a wheeled platform.  
• Strong culture of mutual respect and integrity.

The Plasma Operations team is responsible for supporting Canadian Blood Services by collecting plasma in a safe manner to enable safe products which save lives every day. In this role, you will be responsible for administrative support to all program activities and you will provide support in accordance with all regulations, standards and good manufacturing practice.

Formula for success

• Leveraging your ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.    

• Utilizing your strong people skills, you will provide donors with information, instruction, and advice on plasma donation and other ways to contribute to Canada's Lifeline

• Drawing on your knowledge and experience, you will provide coaching and consultation to donor centre staff and support donor education. 

• With your excellent interpersonal skills, you will work in a diverse team environment assisting in the collection of plasma, including performing venipuncture according to established standards and complete multiple processes within the Centre that require strong communication.
• Your excellent attention to detail will be utilized in ensuring completeness of information in multiple systems and processes. This includes screening and collection, along with the storage of products, preparation of samples for testing, and packaging products for shipment.
• Drawing on your knowledge or experience in continuous improvement, you will contribute to the framework of continuous improvement and implementation of best practice standards with the team

Desired education and skills

• Completion of accredited nursing program and current license in good standing to practice as a Registered Nurse in the province is required. 

• 2 years of experience working as a nurse is considered an asset as is a certification in First Aid and CPR. 

• Previous experience as a preceptor or with coaching others is an asset. 

• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs. 

• A second language is considered an asset to support a positive donor experience. 

What we offer you

• Paid vacation and statutory holidays.
• Premiums paid according to the collective agreement
• Defined benefitpension plan. 
• Benefits plan.
• Employee discounts, wellness program, professional resources. 

What you can expect

• Repeatable Shift rotation will be working 5 days one week, and 4 days the second week (Working Monday to Thursday, off Friday, working Saturday, off Sunday/Monday, working Tuesday to Friday, off Saturday/Sunday)
• Physical requirements for the role include the ability to lift weight up to 10 kg (22 lbs.).

The Donor Centre team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day.

In this role, you will assist in the collection of blood and blood products ensuring adherence to all safety protocols and all required documentation is carried out. You will play an integral part in building and promoting a positive donor experience and encouraging donations.

Formula for success

• Leveraging your ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.   
• Utilizing your superb people skills, you will provide donors with information, instruction, and advice on blood donation. 
• Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
• With your excellent interpersonal skills, you will work in a diverse team environment assisting in the collection of whole blood and/or apheresis blood components which save lives daily.

Desired education and skills

• Completion of accredited nursing program and current license in good standing to practice as a Registered Nurse in the province is required.
• Two years of experience working as a nurse is considered an asset as is a certification in First Aid and CPR.
• Previous experience as a preceptor or with coaching others is an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs. 
• A second language is considered an asset to support a positive donor experience.

What we offer you

• Paid vacation.
• Payment in lieu of holidays.
• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, and statutory holidays.
• Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).