IT Coordinator, Regional Service Delivery Full-time Job
Dec 17th, 2024 at 14:18 IT & Telecoms Toronto 11 views Reference: 10876Job Details
Provide level 2 support to end-users utilizing a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organizations’ Saputo environment.
How You Will Make Contributions That Matter:
- Manage support incidents & work orders in Remedy ticketing service.
- Respect SLA’s in Remedy
- Be able to perform on demand computer hardware, software installations in Windows 10.
- Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applications
- Participate in the continues service improvement.
You Are Best Suited for The Role If You Have the Following Qualifications:
- Associate degree or College certification.
- More than 3 years’ experience in technical customer service/remote and deskside support
- Strong written and verbal communication skills
- Experience in troubleshooting hardware and software in large global organization.
- Customer service oriented with superior problem-solving abilities.
- Knowledge of Office 365
- Understand Microsoft Active Directory and network services associated with (TCP-IP, DNS, DHCP, etc.)
- Virtual private network knowledge (VPN).
- Proactive and team oriented.
- ITIL Certification is an asset.
As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.
We support and care for our employees and their families by providing:
- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
Salary Range: $58,970 - $77,420
*Salary offers will vary commensurate with experience, education, skills, and training.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
