IT Support Specialist Full-time Job

Work Location:

Toronto, Ontario, Canada

 

Hours:

37.5

 

Line of Business:

Technology Solutions

 

Pay Details:

$76,800 - $115,200 CAD

 

 

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Department Overview

 

Building a World-Class, Diverse and Inclusive Technology Team at TD

 

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

 

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

 

Job Description

 

About This Role

 

We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands-on support with production engineering approach for Global Equities Derivatives (BoR) with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases.

 

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.

• Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.

• Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).

• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.

• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.

• Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.

• Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).

• Address application, cross-capability and cross-release issues.

• Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.

• Assume incident management role (communicator, tracker, escalator, driver, etc.).

• Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.

• Use meaningful metrics to monitor environment performance.

• Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.

• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.

• Comply with both disaster and business recovery plans.

• Identify/implement process improvements to enhance revenue, customer experience and reduce costs.

• Support business case development, RFI/RFP and SLAs with vendors.

 

Job Requirements:

 

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.

• 5-7 years relevant experience.

• Solid financial understanding of common equity derivatives products and their life cycle, including Equity swap, Equity options, Equity linked notes, OTC products

• Intermediate java script knowledge

• Strong SQL scripting skills with  Oracle and MongoDB

• Proficiency in Windows

• Experience with trading application

• Experience supporting trading systems and how trades flow front to back

• Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity and data issues

• Excellent debugging and analytic skills: ability to isolate root cause across infrastructure, application and database stacks

• Experience with automation and scheduling tools – Python, Autosys, ITRS

• Highly assertive communication skill with ability to multi-task

 

Additional Information:

 

Join in on what others in TD Technology Solutions are doing:

 

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

• Learn voraciously, stretch your thinking, share your knowledge and educate others.

• Communicate and collaborate with both technical and non-technical professionals.

• Cultivate winning relationships by building trust with business and technology partners.

• Share our commitment to productivity, effectiveness and operational efficiency

 

#LI-Hybrid

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, were here to support you towards your goals. As an organization, we keep growing and so will you.