IT Technician Temporary Job

Job Summary

Responsible for servicing and maintaining equipment in all City Facilities including but not limited to City Hall, Libraries and Community Centres.

Duties and Responsibilities

• Act as a technical resource on computer technologies for projects with internal/external technical support staff as required.
• Provide application support and provide training as required.
• Analyze support statistics and maintain service standards.
• Create and maintain technical documentation for internal knowledge base
• Accountable for inventory counts which include
• Update monitoring software
• Prioritize and manage workload
• Identify network requirements; meet with clients to clarify project scope.
• Develop plans and schedules for network programming or hardware changes or upgrades
• Perform evaluations on systems and provide supporting documentation
• Plan, consult clients and communicate upgrades and any network service interruption
• Build and strengthen client relationships by using communication channels to provide constructive feedback
• Accountable for inventory counts which includes reconciling, investigating and correcting any inventory discrepancies
• Fix technical issues as they arise during live meetings and events
• Maintain all equipment and PC’s
• Schedule vendors for equipment repairs/replacements
• Make site visits and repair equipment in community centres, libraries and sports facilities across the City of Mississauga
• Analyze if equipment needs to be repaired or replaced

Skills and Qualifications

• Post-secondary education in computer science, network administration, engineering, electronics or related discipline
• Required to travel from various sites across the City of Mississauga
• 3 to 5 years’ experience in a relevant field
• Excellent communication, organization and administrative skills with a strong customer focus
• Familiarity with a wide variety of software including Microsoft Windows, Office Suite, Adobe, etc.
• A Criminal Record search acceptable to the City of Mississauga
• May require lifting of supplies/equipment up to 50 lbs. Prolonged exposure to computer keyboards and screens
• Primarily office environment with frequent site visits