All jobs within 100 km around Victoria in Marketing & Communication

We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a key member of our marketing team who shares a passion for BC’s coast to support our continued growth.

We are searching for a User Experience (UX) Designer to support the delivery of UX design initiatives in collaboration with other designers, the brand and creative services and customer experience teams, and other key business stakeholders. This is a multi-faceted role that will involve participation in long-term, strategic user experience projects as well as day-to-day operational responsibilities.

To be the right fit, you are a self-starter and strategic thinker – someone with a user-centric mindset. You demonstrate a passion for digital design and have a high level of creativity and the technical skills required in order to bring brands to life. You have a demonstrated ability to manage multiple priorities and problem-solve, are a team player and excel in a collaborative setting.

The Role
Reporting to the Manager, Digital Services, you add value and are energized by key areas of oversight such as:

• Bringing BC Ferries’ brand to life with creative digital designs and ensure that user experience, design and content on the website, app and intranet align with the overall business strategy, including the brand and customer experience strategies;
• Developing and prototype design enhancements for e-commerce website, app and other digital assets as required, through data-driven decisions and in alignment with the customer experience strategy;
• Working with development team on UAT testing and delivery and execution of improvements;
• Demonstrating prototypes to internal and external stakeholders and perform customer testing;
• Contributing to creation and maintenance of schedule content on the website (SAP Hybris), app (React Native), and other media as required;
• Acting as key point of contact for issues and requests relating to online schedules and internal websites, as well as digital signage;
• Supporting audio and video media preparation, management and distribution through internal and offsite storage and retrieval services;
• Participating in ideation and vision mapping sessions with key stakeholders;
• Troubleshooting and recommend fixes for multi-device user interfaces and booking flows;
• Reviewing customer input, website analytics reports and data to identify and resolve UX pain points;
• Participating in multi device and multi OS testing of web and app enhancements;
• Training, coaching and supporting the development of junior designers;
• Supporting larger design capital projects and other data driven customer experience initiatives;
• Developing and maintaining a thorough understanding of company policies and procedures;
• Working closely with various departments and cross-functional working groups in support of business initiatives;

What you bring to the team

• Degree in Information Technology, Computer Science, User Experience Design, Marketing or related field
• Minimum 4-6 years working in a user experience design role for ecommerce sites
• Experience supporting mission critical websites, content management systems and related applications in a complex, fast-paced business environment
• Experience conducting user testing research
• Experience working collaboratively with cross-functional teams in a complex organization
• Ability to build trust and rapport with key stakeholders
• Working knowledge of HTML, CSS, JavaScript and React
• Proficient in using prototyping, web design and graphic design applications
• Ability to provide user access and training for digital applications
• Ability to accurately transcribe complex data sets into readable formats
• Working knowledge of Jira, Confluence, Cherwell and SharePoint applications, or similar
• Working knowledge of Agile/Scrum methodologies.

Overview

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Department Overview

The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.

Job Description

CUSTOMER

• Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.

• Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.

• Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.

• Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.

• Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.

• "Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships.

• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business

SHAREHOLDER

• Support Relationship Managers/Analysts and Account Managers in credit administrative matters

• Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology

• Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists. Responsibilities also include uploading customer reports/documentation into the appropriate systems.

• Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers (both new and existing) to maximize revenue/profit and retention of relationships

• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.

• Facilitate investment requests between customers and Business Banking Investments where required

• Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG.

• Assist RM/AM with obtaining/compiling all supporting documentation required to complete credit applications and process funding requests. Prepare reminder, follow-up and default letters and follow up on outstanding security documentation.

• Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.

• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.

• Complete all compliance and attestations within required timelines.

• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Job Requirements

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of requests and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Requires expertise in a variety of account and credit administration related activities to provide customers with support and advice

• Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk

• Provides subject matter guidance to customers and / or internal partners

• Uses sound judgement and understanding of process/ policy risk when fulfilling requests, recommending exceptions outside general practices or guidelines

• Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area

• Impacts their own team and other sales teams whose work activities are closely related

• Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team

• Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters

• Generally, reports to a Lead CSO or MCC or MCS

Additional Information

EXPERIENCE & EDUCATION

• High school education; undergraduate degree preferred

• 1+ years of related experience

Overview

In this role, the duty will be to plan, organize, control and evaluate the activities of our company in commercial and e-business advertising, marketing and public relations.

Requirements:

-        Education: Completion of a university degree or college diploma in business administration or in a related field is required.

-        Experience: 2-3 Year of experience in related field is required.

-        Language: Knowledge of English Language

Job Duties:

-        Develops and executes the marketing strategies to drive sales

-        Development, oversight, and delivery of promotional activities in collaboration with the relevant departments.

-        Responsible for managing a team of staff including performance management, coaching and/or discipline when required, as well as hiring and training new employees.

-        Manages the budgets and contracts for all marketing materials and services

-        Oversee online interactions and establish positive public relations

-        Conduct market research to see current trends and opportunities

-        Coordinate budgets estimates and contracts for advertisement campaigns

-        Help with product development

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

Overview

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

Main Purpose and Function 

The Communication Manager – Media & Issues is responsible for delivery of corporate media relations and event support, issues management,oversight of the City’s social media channels and external communication planning for key files. 

The Manager leads in the development and implementation of proactive communication programs and strategies from both a corporate and client group perspective. They provide leadership and direction to a team of communications staff to meet emerging needs and support the delivery of the City’s strategic priorities. This position requires a proactive and strategic approach to respond to new developments and demands as they evolve. 

Specific Duties and Responsibilities 

• Develops, builds and maintains excellent working relationships with the team and across the organization, and maintains an ongoing understanding of the various internal clients and stakeholders. 

• A strategic partner to the assigned business units and leads the development of communications strategies addressing complex and varied organizational projects, priorities and issues. 

• Ensures that team members understand the departments/organization’s priorities and goals and how their roles link to these priorities and goals. 

• Provides leadership, direction and supervision in the development and execution of communications strategies, and uses data to drive decision-making and inform strategic insights. 

• Manages budgets and processes to successfully execute initiatives in a timely manner. 

• Provides positive leadership and inspires, motivates and guides staff through coaching and ongoing two-way information sharing to discuss policies and administrative issues to solve problems and manage stakeholder relationships. 

• Manages cross-functional teams to execute the communications strategies and plans for the City’s major initiatives including the development of tools and tactics. 

• Proactively identifies emerging issues and opportunities, and recommends appropriate communications approaches. 

• Responsible for the development, handling and distribution of sensitive information to senior management in a timely manner. 

• Fosters trust and credibility through clear, accurate, open, timely two-way communication with external audiences. 

• Guides the team in delivering cross-corporate media events, overseeing event planning and management. 

• Other duties/responsibilities as assigned. 

Qualifications 

Education and Experience: 

• Bachelor’s degree in Communications or a related discipline is preferred. Minimum 8 years of experience in progressively senior communications roles including 5 years experience managing employees, project teams and contractors, or an equivalent combination of education, training and experience. 

Knowledge, Skills and Abilities: 

• Excellent knowledge about local government operations and processes. 

• Extensive knowledge in developing and executing strategic communications plans. 

• Excellent communication skills, both verbal and written. 

• Ability to see the big picture and anticipate emerging issues and trends, and then identify communications strategies and tactics to address them. 

• Extensive knowledge of corporate and media issues management. 

• Experienced with social media channel strategy, development and oversight. 

• Experienced with social media marketing and content strategy development. 

• Strong working knowledge of media and social media monitoring, scheduling and evaluation platforms and content generation tools.   

• Ability to communicate effectively; foster high standards; coach; inspire and manage multi-disciplinary teams in a fast-paced, performance-focused environment using excellent interpersonal, visual design, presentation and written skills. 

• Ability to manage, prioritize, and execute multiple projects and teams. 

• Strong and valued individual contributor as well as an integral collaborative member of the communications team. 

• Strong relationship building skills and ability to provide strategic advice to senior executives. 

• Ability to make decisions and organize thoughts under time and budget constraints. 

• Able to diplomatically ask questions, challenge and suggest alternative strategies and approaches. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Office of the City Manager (1010) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: May, 2025 

Position End Date: June, 2026 

Salary Information: Pay Grade RNG-091: $111,139 to $138,924 per year

Application Close: April 20, 2025

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualification such as college/CEGEP degree
Experience: Candidates should have experience of 2 to less than 3 years’

Location: 1100 Melville St Vancouver, BC V6E 4S3

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, Cover letter) through below mentioned details.

By Email:
[email protected]

Main Purpose and Function

As a member of the Vancouver Park Board’s communications team, the Communications Coordinator II – Parks & Recreation works on a variety of strategic communications projects and campaigns on behalf of both the Parks and Recreation divisions at the City of Vancouver.

The position has a strong focus on media and issues, social media storytelling and public campaigns  focused primarily on park operation initiatives, urban wildlife, nature in the city and major planning initiatives.

In addition, the position is responsible for creating and/or supervising the creation of various communications tools to inform the public about key initiatives, their expected impacts and the opportunities for public involvement; liaising with the media on issues and questions related to the key initiatives, and arranging interviews with staff or elected leaders as appropriate; developing, or supervising the development of a wide range of written materials, including social media and advertising campaigns, news releases, backgrounders, presentations, social media campaigns and advertisements.

Specific Duties/Responsibilities

• Coordinates various highly sensitive communications projects of longer duration involving contentious issues and complex strategies.
• Provides communications advice to client areas in parks and recreation divisions.
• Develops, coordinates, and, implements communications plans
• Monitors and evaluates the effectiveness of communication and social marketing campaigns and activities in terms of meeting departmental and/or program objectives.
• Oversees the work of consultants involved with a variety of programs and projects.
• Researches, writes, produces and executes a wide variety of communications tactics for web, social media, advertising, video and print.
• Writes project specific content and oversees production of communication materials
• Assists in arranging news conferences and other special events.
• Prepares reports, presentations, correspondence and other materials related to the work.
• Monitor communication project budgets
• Establishes and maintains liaison with the media, government agencies and stakeholders
• Other duties/responsibilities as assigned

Minimum Qualification Requirements

Education and Experience:

University graduation with a degree in journalism, communications or related discipline, plus considerable related experience on public-facing campaigns focused on behavior change and experience working with and communicating to diverse community groups, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of the news and advertising media.
• Thorough knowledge of the principles, practices and techniques relating to professional communications
• Good working knowledge of local government and how it operates.
• Considerable knowledge in writing and editing for web, print, social media, video and advertising.
• Considerable knowledge using web content management systems to deliver on communication goals.
• Considerable knowledge in developing key messaging and media relations strategies.
• Considerable knowledge in developing and implementing concepts and themes and to research, write, produce and disseminate a variety of communications materials.
• Superior level of English language communication skills, both written and oral.
• Ability to establish and maintain effective liaison and working relationships with a variety of internal and external contacts.
• Ability to identify risk to the organization in potentially contentious issues and escalate them to a superior.
• Ability to prepare and maintain reports, presentations, correspondence and other related materials.
• Ability to oversee the work of staff (graphic designer, videographer) and consultants engaged in communication work.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Regular Full Time 

Position Start Date: May, 2024  

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: March 29, 2024