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We are looking for a candidate to join the Media Operations & Innovation department in the role of Media Support Specialist.

You will ensure the successful daily operations of all properties including: Sportsnet, SN Now, Citytv, Radio, as well as all Digital services by means of the new state-of-the-art Content Operations Facility, purpose-built for Rogers Media. You will be responsible to monitor, communicate, and report on all Media platforms, systems, and applications, including the converged network that transports all content coast-to-coast across Canada. You will actively participate in the continuous improvement and integration of emerging technologies into an agile, flexible, and scalable broadcast ecosystem.

What you will do…

• Monitor the overall health of all Rogers Media networks, video and audio platforms, systems, and applications
• Tier I & Tier II support for all network Incident and Event (Problem) Management - identify the problem condition, triage, isolation, dispensing appropriate actions to resolve [minor], and escalate [major] issues.
• Communicate with engineering and technology teams implementing resolutions to defects or inefficiencies in the media environment.
• Compliance Monitoring - Ensure adherence to CRTC regulations. – including but not limited to:  Audio Loudness violations, Described Video, Closed Captioning (overlapping text, missing, garbled)
   

What you will bring…

• Excellent communication, collaboration, and interpersonal skills
• Detail-oriented and able to prioritize under pressure.
• Proven analytical and problem-solving skills.
• Experience based knowledge of Evertz, Cisco, Signiant, Zabbix, Conviva, Haivision, JIRA considered an asset
• Experience based knowledge with IP networks and broadcast switching and routing
• Experience in broadcast video/audio codecs (MPEG2, MPEG4, J2K) and video over IP standards (SMPTE 2022 and 2110) would be an asset
• Understanding of the fault, trouble management, notification and escalation process is an asset
• Strong interpersonal skills to collaborate with cross-functional teams.
• Ability to thrive in a dynamic 24/7 environment
• This role is based on a scheduled rotational shift (24/7 environment)
   

Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
• A manager who deeply cares about your development and long-term career at Rogers
• A team that trusts and wants to win together
• Smart and accomplished colleagues who are focused on both the “what” and the “how”

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & TV Operations

As the Senior Digital Product Manager, Wealth Web, you will contribute to the overall success of the Digital Wealth roadmap and drive a dedicated backlog with partners in Digital Product Design, Wealth Management, and Engineering.  You will oversee the rollout of an industry leading digital web experience, and be responsible for engaging customers, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with other product managers, bank stakeholders, software engineers, and designers, to translate the client journeys into actionable, prioritized backlog deliverables and follow through to delivery.   Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs. This role ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Prioritizes and manage a dedicated backlog with partners in Digital Product Design, Wealth Management, and Engineering, at Scotia Digital

• Partners closely with Product Design and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible

• Partners closely with business stakeholder teams to ensure an effective operating and delivery model

• Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap

• Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities.  Engages day to day with the scrum teams, clarifying questions nad helping with decision making.

• Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.

• This will be a Technical Product leadership role

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 5 years experience in building customer facing digital products

• Managed a technology product or a digital journey end to end, from inception to delivery

• Ability to build trusted relationships, instill confidence and influence stakeholders

• Experience with financial products and services in direct investing and/or wealth management

• Master of identifying and solving ambiguous problems to drive customer and business value

• Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance

• Excellent organizational and analytical skills with strong attention to detail

• Curious and experimental mindset to drive innovation 

• Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations

• Engineering, Computer Science or Business degrees considered an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid
 
#LI-Hybrid

The Role

The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

Some of the Key Accountabilities include:

• Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
• Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
• Assist the contact center team on Genesys platform (pure connect on premises and cloud)
• Good experience with Microsoft Teams
• Administer and Document Skype for Business Enterprise Voice platform and Response Groups
• Administer, configure and document Skype call recording and Teams call recording platforms
• Administer, configure, upgrade, document and maintain Fax over IP solution
• Document and maintain Digital Signage and Contact Center Readerboard solution
• Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
• Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
• Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
• Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
• Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
• Provide support to IT Development initiatives in matters relating to Telecommunications
• Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
• Assist in the planning and implementation stages of relevant Telecommunication projects
• Executive support for Tangerine departments in their individual communication events when required
• Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
• Maintain and Monitor SIP Trunk and PRI circuits
• Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
• Deploy, support and prepare documentation for Poly meeting room solution
• Should be able to work on site at least 3 days per week

What You Will Bring to Succeed:

• University or College Degree in Computer/Electrical Engineering or related subject
• Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
• Experience with the Genesys Contact Centre Platform
• Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
• Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
• Planning and configuration of Skype for Business phones experience
• Configure, deploy and manage MS Teams devices experience
• MS Teams Telephony experience
• Voice call recording and call routing, Digital Signage and Content display experience
• Networking and VOIP technologies, Hands-on experience with SIP solutions experience
• Migration experience from Skype to Teams is nice to have

The Role

The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

Some of the Key Accountabilities include:

• Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
• Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
• Assist the contact center team on Genesys platform (pure connect on premises and cloud)
• Good experience with Microsoft Teams
• Administer and Document Skype for Business Enterprise Voice platform and Response Groups
• Administer, configure and document Skype call recording and Teams call recording platforms
• Administer, configure, upgrade, document and maintain Fax over IP solution
• Document and maintain Digital Signage and Contact Center Readerboard solution
• Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
• Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
• Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
• Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
• Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
• Provide support to IT Development initiatives in matters relating to Telecommunications
• Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
• Assist in the planning and implementation stages of relevant Telecommunication projects
• Executive support for Tangerine departments in their individual communication events when required
• Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
• Maintain and Monitor SIP Trunk and PRI circuits
• Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
• Deploy, support and prepare documentation for Poly meeting room solution
• Should be able to work on site at least 3 days per week

What You Will Bring to Succeed:

• University or College Degree in Computer/Electrical Engineering or related subject
• Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
• Experience with the Genesys Contact Centre Platform
• Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
• Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
• Planning and configuration of Skype for Business phones experience
• Configure, deploy and manage MS Teams devices experience
• MS Teams Telephony experience
• Voice call recording and call routing, Digital Signage and Content display experience
• Networking and VOIP technologies, Hands-on experience with SIP solutions experience
• Migration experience from Skype to Teams is nice to have

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Bachelor’s degree
Experience: Candidates should have experience of 2 years to less than 3 years

Other Requirements:

• The candidates should possess excellent oral communication skills

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to develop promotional materials and market business services
• The candidates should be able to hire, train, direct, and motivate staff, plan and control budget and expenditures, and write and edit press releases, newsletters, and communications materials
• The candidates should be able to assist in product development, direct and evaluate marketing strategies, establish distribution networks, initiate market research studies, and analyze findings
• The candidates should be able to plan, direct, and evaluate activities related to advertising campaigns, advise clients on advertising or sales promotion strategies, train and supervise staff, and supervise office and volunteer staff
• The candidates should be able to initiate and maintain contact with the media, consult with clients after the sale for ongoing support, and answer written and oral inquiries
• The candidates should be able to develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
• The candidates should be able to develop, implement, and evaluate communication strategies and programs, prepare and deliver educational, publicity, and information programs, and gather, research, and prepare communications material
• The candidates should be able to coordinate special publicity events and promotions, prepare or oversee the preparation of reports, briefs, bibliographies, speeches, presentations, website content, and press releases
• The candidates should be able to assist in the preparation of brochures, reports, newsletters, and other materials

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Include this reference number in your application 23-A) through the below-mentioned details

By email
[email protected]

Overview

Be part of an amazing brand team and family.  One that offers mutual respect, kindness, support, clear communication, and many opportunities to learn and grow.  As a key member of the Shopper & Digital Marketing team, the Omni Channel Marketing Associate will help execute fully integrated shopper & digital campaigns.  This role will support driving market share growth and achieving profitable sales for our brands.   The associate will be responsible for supporting integrated marketing programs across key customers in both Canada & US, and will lead some regional key account programs. Building strong relationship is integral to this role as you partner with multiple marketing & customer development teams, external agencies and retail partners both in the US & Canada.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 24. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Omni Channel Marketing – customer ASP & national scale program in both US & Canada
• Customer planning rhythms
• Brand development progression (share/sales/profit) across multiple categories and channels
• Collaboration with category marketing teams
• Budget management

More details about the role:

• Omnichannel Strategy: Support the holistic Omnichannel shopper strategy, enhancing our brand presence and driving purchase intent across all platforms, including retail media and e-commerce.
• Marketing Effectiveness: Oversee shopper marketing effectiveness, ensuring seamless communication from print to digital mediums and field execution.
• Media Strategy Execution: Lead media strategies that elevate brand presence and stimulate purchase intent across key regional retailers.
• Collaboration: Liaise with Maple Leaf Foods Category Marketing teams to understand category needs and deliver plans that meet these requirements.
• Promotional Development: Collaborate with agency teams to create innovative promotions, ensuring alignment with all key internal and external stakeholders.
• Program Execution: Lead execution of shopper marketing programs (both national and ASPs) that balance brand authenticity with customer strategies, and conduct post-mortems to optimize future initiatives.
• Budget Management: Manage ongoing planning and budget to ensure timely spending with optimized ROI.
• Supplier Relationship Management: Maintain relationships with external suppliers to develop in-store displays and manage inventory of all point-of-sale materials.
• Analytics and Insights: Utilize brand analytics and measurement tools (Nielsen, shipments, communications KPIs) to gather insights and drive recommendations for future brand initiatives, including campaign post-mortems.

What You’ll Bring:

• 1-2+ years in Brand Marketing role, or related agency experience in marketing and/or shopper marketing
• Experience in digital marketing, including social media, eCommerce, paid search & display advertising
• A passion for brands, communication, strategy, consumer insights and storytelling.
• Post-secondary education
• Proven creativity coupled with sound business judgement and an entrepreneurial spirit
• Outstanding communication (written & oral)
• Proven ability to build productive internal and external relationships
• Exceptional project management skills and highly detailed oriented
• Appetite for continuous learning
• Ability to understand and interpret data to build insights

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Join a dynamic team representing the #1 Halal brand in Canada: Mina as well as new up and coming South Asian brand, where respect, collaboration, and growth are at the core of everything we do. This role offers a unique opportunity to celebrate and elevate the rich cultural heritage of South Asian traditions while driving the growth of an authentic Halal brand. As a Brand Marketing Associate, you will play a critical role in shaping the brand's narrative and future. You'll bring a passion for storytelling and consumer-focused marketing, paired with a strategic, results-driven mindset to deliver meaningful, profitable growth. This is your chance to work on culturally significant and leading these brands blending authenticity with innovation. Your work will focus on brand stewardship, strategy development, impactful communications, and leveraging analytics to make data-informed decisions, all while championing the values of Halal and South Asian communities.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 23.   Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Brand stewardship
• Brand communications
• Digital and social content creation
• Shopper marketing
• Packaging design
• Brand analytics and measurement (Nielsen, shipments, communication KPIs)
• Brand development progression (share/sales/profit) across multiple categories and channels
• Brand planning rhythms
• Collaboration with category marketing teams
• Budget management

 More details about the role:

• Proudly act as brand steward for brands, ensuring all articulations (360 communication, media, products, packaging) always remain true to clearly defined brand manifesto, principles, and standards.
• Lead our Community Outreach Program, fostering meaningful connections with new Canadians and introducing them to our Halal and South Asian brand. You'll design impactful initiatives, host engaging events, and build partnerships that celebrate cultural diversity and create a sense of belonging. Through your efforts, you'll ensure the brand becomes a trusted and valued part of their journey in Canada.
• Work with various leading agency teams to develop breakthrough consumer communications and media plans from ideation to launch, while collaborating with all key internal and external stakeholders to achieve alignment. 
• Lead, develop and manage digital and social content creation & approvals for your brands online channels, along with scheduling and analytics.
• Co-creation of shopper marketing programs (both national and ASPs) to ensure your brand is executed with excellence, balancing brand authenticity and ability to plug-in to customer strategies. Lead post-mortems on all programs to ensure continued optimization with learnings.
• Own the briefing and execution of all packaging design projects for existing & new products, ensuring brand consistency, with design and claims optimization across multiple categories and/or sub-brands.
• Understand brand analytics and measurement (Nielsen, shipments, communications KPIs) to gather insights to drive recommendations for the brand moving forward, inclusive of brand campaign post-mortems.
• Support brand development share/sales/profit progression across multiple categories and channels, inclusive of supporting annual brand planning rhythms (i.e., Key Issues, Key Strategies, annual brand priorities).
• Liaise with Maple Leaf Foods Category Marketing teams to ensure clear understanding of category issues/needs to deliver plans that answer the brief.
• Ongoing planning and budget management and strategy to ensure timely spend with optimized ROI.

What You’ll Bring:

• The ideal candidate brings a deep understanding of the diverse cultural, culinary, and community traditions connected to halal products and South Asian cuisine. You have lived experience or meaningful exposure to the values, practices, and preferences of the communities we serve, enabling you to authentically connect with our target audiences and elevate both our halal and South Asian brands.
• 2+ years in Brand Marketing role, or related agency experience in marketing and/or shopper marketing
• A passion for brands, communication, strategy, consumer insights and storytelling.
• Post-secondary education
• Proven creativity coupled with sound business judgement and an entrepreneurial spirit
• Outstanding communication (written & oral)
• Proven ability to build productive internal and external relationships
• Exceptional project management skills and highly detailed oriented
• Appetite for continuous learning
• Ability to understand and interpret data to build insights

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Overview

Overview

Overview