2 Jobs Found
Customer Service Representative Full-time Job
Customer Service Etobicoke West MallJob Details
As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.
Location: You will based in our Toronto office in a Hybrid work model. (Currently 2 days in office and 3 days from home).
Address: 3300 Bloor St W, Etobicoke, ON M8X 2X2
Reporting Relationship: You will report to the Team Lead, Customer Service
- Paid training will start in May, 2024. You must be available to attend the full 10 weeks training. **
Your Moneris Career - What you'll do
- Provide contact centre support to merchant clients over the phone
- Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
- Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
Your Moneris Career - What you bring
- 1+ years of customer service experience preferably in a contact centre environment
- Experience with computer functionality, software and hardware [routers/modems/etc.]
- Fluent in English and French or Cantonese/Mandarin (reading, writing, and verbal) is a strong asset
- Work on different shifts including evenings, weekends and holidays.
Your Moneris Career - What you get
- Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
- RRSP matching & defined contribution pension plan
- Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
- Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
- A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
Customer Service Representative
Moneris Canada
Etobicoke West MallCustomer Service Full-time
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Customer service clerk Full-time Job
Customer Service Etobicoke West MallJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Other trades certificate or diploma or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows and MS Word
Own tools/equipment: Fax machine, Computer, Printer, Internet access and Cellular phone
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to access and process information, address customers’ complaints or concerns, and answer inquiries, providing information to customers
- The candidates should be able to maintain records and statistics, order office supplies, and maintain inventory
- The candidates should be able to perform general office duties, receive and log complaints, and answer clients’ inquiries, both in written and oral forms
Benefits:
- The candidates will get various benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
careers@topplus.ca
Customer service clerk
Top Plus Employment Inc
Etobicoke West MallCustomer Service Full-time
22 - 24
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