All jobs within 0 km around Mississauga in Customer Service

The Opportunity:

As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit.  The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order to delivery process.  Additional responsibilities include: managing customer orders through monitoring draws versus forecast, trouble shooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause.  Additionally, this role will be required to manage allocation of product from our 3PL to our customers, working with transportation on delivery options to minimize cost, and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.

Any MLF team member interested in being considered for this role are encouraged to apply online by January 27. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Key contact for Buyer or Broker for orders, logistics and inventory flow challenges for all day-to-day activities with assigned customer and business unit.
• Manages customer communication on any issues related to shipments.
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers.
• Proactively addresses out-of-stock or product shortage issues through monitoring of product resupplies and timing of outgoing orders
• Support supply and production facilities to make deployment decisions based on direct vs. 3PL requirements.
• Own order management and allocation inventory when applicable.
• Manage EDI accounts.
• Manage customer refusals
• Collaborate with production Planning, Sales and Customer Merchandising to work through any order to forecast variance.
• Participates in projects/process to resolve short and long-term customer issues or initiatives.
• Continually looks for ways to improve processes with customers in a way that is aligned with policies and procedures and appropriate controls.
• Develops and maintains strong relationships with both internal stakeholders and external customers.
• Works in conjunction with Sales and the Fulfillment Director to ensure customer strategic vision and logistical needs are met or exceeded.
• Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, global consolidators, customs brokers, or trucking companies.
• Contacts carrier (steamship lines and truckers) to book the necessary equipment to move cargo
• Coordinate pick-up and delivery schedules for inland shipments with ocean carriers
• Ad hoc reporting to support processes or process improvements.
• Develop and maintain customer profiles and specific SOP’s.
• Maintenance of key customer fill rate performance scorecards to track service performance.
• Maintain specific department or customer objectives for the assigned account and monitoring through the publication of a daily Key Account scorecard including any corrective actions or next steps being taken to maximize fill rate and on time delivery.
• Responsible for the customer relationship for assigned key account(s).
• Responsible for monitoring customer orders against policy.
• Maintain specific department or customer objectives for the assigned account and monitoring through the Key Account scorecard.
• Accountability and strong management of claims related to assigned accounts.
• Share knowledge with the team and document lessons learned.

What You’ll Bring:

• Post-secondary education or equivalent experience/diploma in international logistics or equivalent work experience required
• 5 to 8 years of experience in the food industry and working experience with Food retail industry would be an asset
• Knowledge of EDI accounts
• Excellent ability to develop and maintain internal and external relationships
• Strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks
• Ability to excel within a team environment
• Exceptional time management skills
• Strong communication skills - written and verbal (one-on-one and in groups)
• Letters of Credit, applications, rules and practices
• Effective negotiation skills
• Highly detail oriented
• Ability to work through conflict for win/win outcomes -consensus builder and facilitator with high self-knowledge
• Self-motivated team player - able to be pro-active and work with minimal supervision
• Ability to forge partnerships with other areas to drive performance across business and functional lines
• System Knowledge: Proficient in Microsoft Office, Excel in particular; experience in SAP an asset

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit.  The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order to delivery process.  Additional responsibilities include: managing customer orders through monitoring draws versus forecast, trouble shooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause.  Additionally, this role will be required to manage allocation of product from our 3PL to our customers, working with transportation on delivery options to minimize cost, and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.

Any MLF team member interested in being considered for this role are encouraged to apply online by January 27. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Key contact for Buyer or Broker for orders, logistics and inventory flow challenges for all day-to-day activities with assigned customer and business unit.
• Manages customer communication on any issues related to shipments.
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers.
• Proactively addresses out-of-stock or product shortage issues through monitoring of product resupplies and timing of outgoing orders
• Support supply and production facilities to make deployment decisions based on direct vs. 3PL requirements.
• Own order management and allocation inventory when applicable.
• Manage EDI accounts.
• Manage customer refusals
• Collaborate with production Planning, Sales and Customer Merchandising to work through any order to forecast variance.
• Participates in projects/process to resolve short and long-term customer issues or initiatives.
• Continually looks for ways to improve processes with customers in a way that is aligned with policies and procedures and appropriate controls.
• Develops and maintains strong relationships with both internal stakeholders and external customers.
• Works in conjunction with Sales and the Fulfillment Director to ensure customer strategic vision and logistical needs are met or exceeded.
• Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, global consolidators, customs brokers, or trucking companies.
• Contacts carrier (steamship lines and truckers) to book the necessary equipment to move cargo
• Coordinate pick-up and delivery schedules for inland shipments with ocean carriers
• Ad hoc reporting to support processes or process improvements.
• Develop and maintain customer profiles and specific SOP’s.
• Maintenance of key customer fill rate performance scorecards to track service performance.
• Maintain specific department or customer objectives for the assigned account and monitoring through the publication of a daily Key Account scorecard including any corrective actions or next steps being taken to maximize fill rate and on time delivery.
• Responsible for the customer relationship for assigned key account(s).
• Responsible for monitoring customer orders against policy.
• Maintain specific department or customer objectives for the assigned account and monitoring through the Key Account scorecard.
• Accountability and strong management of claims related to assigned accounts.
• Share knowledge with the team and document lessons learned.

What You’ll Bring:

• Post-secondary education or equivalent experience/diploma in international logistics or equivalent work experience required
• 5 to 8 years of experience in the food industry and working experience with Food retail industry would be an asset
• Knowledge of EDI accounts
• Excellent ability to develop and maintain internal and external relationships
• Strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks
• Ability to excel within a team environment
• Exceptional time management skills
• Strong communication skills - written and verbal (one-on-one and in groups)
• Letters of Credit, applications, rules and practices
• Effective negotiation skills
• Highly detail oriented
• Ability to work through conflict for win/win outcomes -consensus builder and facilitator with high self-knowledge
• Self-motivated team player - able to be pro-active and work with minimal supervision
• Ability to forge partnerships with other areas to drive performance across business and functional lines
• System Knowledge: Proficient in Microsoft Office, Excel in particular; experience in SAP an asset

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

The primary responsibility of the Customs Analyst is to ensure that Canadian Tire maintains its trusted trader status by overseeing and ensuring compliance with all Customs operational and regulatory requirements.

• Evaluate, analyze, and assign applicable HS codes to new and existing products (LVS/HVS).

• Collaborate closely with Customs Brokers to address and resolve any operational clearance issues.

• Liaise with Marketing and Buying teams to provide Customs expertise on current and proposed products to be sourced. (I.e.: duty rates, tariff treatments, PGA requirements)

• Research and provide opportunities for duty recoveries and/or drawback claims.

• Verify and coordinate documentation for exported products.

• Work on cross functional projects as Customs subject matter expert.

• Collect and validate Free Trade Agreement (FTA) certificates.

What you bring

• Post-secondary degree/diploma in Customs or International Trade

• Certified Customs Specialist designation (mandatory)

• 1-2 years’ experience in a Customs role. (i.e. Rater, Customs Specialist)

• Must have strong working knowledge of Customs requirements associated with importation.

• Exceptional organizational, analytical and communication skill.

• Must be able to work independently and in a team environment 

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

#LI-UH1

11/29/2024

Address:

2146 Burnhamthorpe Road

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

Overview

This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations.

Responsibilities:

• Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers.
• Prepares customs entries and follows-up with the clearance process on all entries prepared.
• Communicates documentation discrepancies to client and supervisor.
• Coordinates freight delivery to designated locations.
• Resolves finance and accounting reconciliation exchange issues.
• Scans entries into the imaging system meeting allotted and sensitive time requirements.
• Prepares reports/presentations and analysis using various software packages and databases.
• Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
• Establishes and maintains client relationships.
• Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements.

Qualifications:

• High school diploma, GED, or International equivalent
• Minimum of 2 years' experience working for a Customs Broker
• Knowledge of customs operations, laws and regulations, and other government departments
• Proficiency in Microsoft Office
• Customers Broker License - Preferred
• Accurate and rapid data entry
• Excellent verbal and written communications skills

The Costco Customer Business Development Manager is a vital part of the Costco Customer Business Team. In this role, you will be responsible for developing and strengthening customer relationships, managing, and growing both MLF and Costco by bringing innovative ideas and expertise to the customer. 

This is an exciting entrepreneurial role where you will have the opportunity to work with one of the fastest growing retailers in the Canadian market.  Costco has a unique retail strategy, which provides the tremendous opportunity to work on customer specific initiatives and gain valuable experience working closely with both the customer and MLF’s cross functional teams to execute new and innovative opportunities.


Any MLF team member interested in being considered for this role are encouraged to apply online by September 5, 2024. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Understand Costco’s unique strategy and build strong relationships with Costco Buyers to exceed their expectations and create customer and member value
• Lead the complete sales process through new innovation launches, negotiation, forecasting, trade fund management, gap closing, and business reviews.
• Develop and execute plans to deliver annual volume and gross profit and targets
• Identify new items to sell to Costco based on consumer, market and customer insight
• Build item presentations that include pricing, retail slopes, product specifications, samples, consumer and market trends
• Work diligently with customer and cross functional teams to create and launch new items to grow our mutual businesses
• Some overnight travel is required between Mississauga, Vancouver and Ottawa

What You’ll Bring:

• 5-7 years of retail food industry or consumer packaged goods sales experience 
• University Degree – Business education preferred 
• Strong commercial sense and industry knowledge 
• Exceptional interpersonal, communication and presentation skills 
• Self-management and organizational skills 
• Creative thinking, analytical and problem-solving skills 
• Ability to work independently as well as part of a team 
• Ability to “think on one’s feet” and make decisions independently in a fast-paced environment 
• Focused on value-added selling 
• Leadership and emotional maturity 
• Valid driver’s license 
• Proficient computer skills 
• Category Management expertise 
• Strong Negotiation skills 

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Responsible for supporting Customer Sales teams by ensuring key sales information, insights and recommendations are available on a timely basis to enhance customer business development efforts.  Equally responsible for providing support and information to internal business functions consequently allowing Customer Sales teams effective external focus.             

Any MLF team member interested in being considered for this role are encouraged to apply online by August 12. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Ensure flawless execution of order fulfillment, liaising with internal departments to ensure customer expectations are met / exceeded
• Attend key customer meetings -business reviews, planning meetings, new product presentations, etc.- with Customer Business Development Managers
• Provide back-up support to Customer Business Development Managers (i.e. vacation coverage etc.)
• Complete analysis, gain key insights and make recommendations on key performance indicators/trends and future opportunities such as sales volume, trade spending, KAAP, advertising promotions, new product launches, pricing, etc.
• Assist in the development of customer presentations (i.e. product launches, customer business plan/reviews, promotions, merchandising, pricing, etc.)
• In conjunction with other functions, coordinate, support or lead processes internally to allow Customer Managers increased external focus
• Effectively communicate customer requirements across all internal functions
• Ensure systems / processes are effectively managed and improved
• Recognize and make recommendations on cost reduction opportunities
• Assist customer team with information requests, key insights, recommendations and processes (support external processes / lead and support internal processes)
• Develop a deep understanding of the customer to provide value-added services to the customer team and customer(s)
• Support internal business functions with information and insights
• Improve internal process to support effectiveness, efficiency and external focus
• Other duties as assigned

What You’ll Bring:

• Post-secondary education required - business focus preferred
• 2-3 years’ work experience in a sales or marketing function
• Previous Customer Business Development Representative experience considered an asset
• Experience working with LDIA and AC Nielsen considered an asset
• Strong computer skills (Microsoft Office)
• Strong analytical skills; ability to gain and communicate key insights
• Strong interpersonal skills
• Good verbal and written communication skills
• Ability to work under pressure in a fast paced, demanding work environment
• Highly organized, fact-based and detail oriented
• Able to anticipate internal/external customers’ needs and proactively seek to satisfy those needs

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Responsibilities