All jobs within 50 km around Iqaluit in Customer Service

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Welcome each guest to Canadian North when they arrive to the airport;
• Greet and assist Inuktitut speaking passengers with their check-in processes;
• Provide accurate Inuktitut translations services when working through issues so the customer can board in a timely manner;
• Respond quickly and effectively to passenger travel inquiries and liaise with other Canadian North employees and contractors while responding to concerns;
• Relay information and notes to the relevant team members to maintain accurate records;
• Be present at the departure gates to provide Inuktitut language services to passengers, including Announcements where no Inuktitut speaking Customer Service Agent is available;
• Welcome passengers as they arrive at the baggage area;
• Assist passengers with mobility and or special needs and communicate these needs to the Customer Service Agent;
• Assist the Training department as needed;
• Provide various administrative support services;
• Participate and assist in the coordination, planning and setup of internal and/or external events as required;
• Represent Canadian North at events;
• Participate in investigations and assessments related to safety occurrences where Inuktitut translation services are required;
• Other duties as assigned.

• High School diploma or equivalent related work experience;
• The ability to speak fluently in Inuktitut is mandatory;
• Two (2) years of previous experience;
• Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred):
• Demonstrated operational experience, including airport operations, load control, SMS (AQD), etc;
• Commitment to excellent internal and external customer service;
• Strong organization skills and ability to manage multiple priorities and deadlines;
• Excellent interpersonal and communication skills (written and spoken);
• Willingness and ability to travel;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.