Role Specifications

Hybrid work environments with onsite requirements.

Flexible location: Winnipeg, MB. Edmonton, AB.

Working Hours: Monday to Friday, 37.5 hours/week.

CWB National Leasing. Equipping your business for growth. 

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company – supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada!

The opportunity

Our Bilingual Customer Service Representatives are the face and voice of CWB National leasing providing internal and external customers service and solutions. Whether connecting over the phone, virtually 2D screen-to-screen or via email, our customer service team oversees any updates or changes to and contact information.

The day-to-day

Customer service. Lease administration. Process optimization.

• Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.

• Perform complex lease processes . Enter credit applications, process information or documentation requests, verify lease information and generate and distribute lease documents as required. Adjust customer accounts while following policies and guidelines.

• Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.

• Process optimization. Review all customer inquiries and cancellations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.

Foundational knowledge and experience to grow from

You are fluently bilingual (French & English) and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset!

Skills and competencies that will take you further

Service oriented. Administratively efficient.

• Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB's brand promise. Provide full-service solutions for clients with the view to be every client's primary financial partner.

• Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.

• Administratively efficient . Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.

• Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.

• Organization and time management . You have the knack to effectively manage several priorities simultaneously.

• Optimizer: Commitment to working and contributing to continuous improvement of internal processes.

• Technically efficient. You are comfortable with Microsoft Office Suite of products and are adaptable to learning new software as needed.

• Team player. You work well with colleagues while striving to meet personal goals.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.  
 
Wellness matters. We offer an award-winning benefits package that includes:

• hybrid work environments

• everyday flexibility

• company-funded health coverage

• health care spending account

• a flexible wellness program

• generous time-away options to unplug, rest & recover.

Career development. We commit to our employees' development and help them achieve their professional goals with:

• organization wide coaching services

• mentoring

• education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

As a Member Contact Centre Representative you will provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You will respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service which best meet their needs.

The role requires working full-time on different shifts throughout the department's hours of operation. These hours are Monday to Friday from 8am to 8pm and on Saturdays from 8am to 4pm.

Specific Responsibilities:

• Process member transactions and requests including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures
• Build and strengthen member relationships by providing solid advice over the phone and through digital channels
• Provide technical support to members on Internet Banking
• Occasionally handle outbound calls to respond to e-mail or voice-mail or to assist other departments

Qualifications:

• Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
• Proven ability to achieve or exceed sales goals
• Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
• Demonstrated professionalism, excellent customer service and problem solving abilities
• Proficiency with Microsoft Word and Excel
• Credit Union/Financial Institution experience would be considered an asset
• Bilingualism would be considered an asset

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing date is open until filled

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

• Location: 365 Black Diamond Boulevard, WINNIPEG, MB R2J 4M4, Canada

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Requirements:

Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should have educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience working with SAP or an equivalent financial management software

Other Requirements:

The candidates should have experience working with the public in a front-line customer services-oriented environment (serving the public in person and over the phone)

• The candidates should have experience performing clerical and administrative duties in an office environment, such as data entry, preparing specialized or highly complex documents, and processing detailed documentation and manual and electronic file maintenance
• The candidates should possess strong organizational and time management skills with the ability to prioritize workloads and effectively manage deadlines
• The candidates should demonstrate the ability to work with a high level of accuracy, thoroughness, and attention to detail
• The candidates should have excellent interpersonal skills with the ability to work effectively as part of a team
• The candidates should be able to manage confidential and sensitive information
• The candidates should have experience and proficiency with Microsoft Office (Word, Excel, and Outlook)
• The candidates should exhibit effective written communication skills with experience drafting and editing correspondence or other communications
• The candidates should have effective verbal communication skills to clearly and professionally communicate with internal and external stakeholders
• The candidates should be able to work independently with minimal supervision
• The candidates should have experience with interpreting and applying legislation, regulations, policies, and/or procedures

Responsibilities:

• The candidates should be able to be responsible to provide support in a Customer Service role
• The candidates should be able to communicate with the public through various channels
• The candidates should be able to respond to inquiries and resolve issues effectively
• The candidates should be able to assess, process, and complete applications in a timely manner
• The candidates should be able to perform data entry accurately
• The candidates should be able to maintain physical and electronic records efficiently

Benefits:

• The candidates will get extended health, health spending, dental, vision, long term disability, and supportive employment
• The candidates will get sick leave, paid vacation, maternity/paternity leave, family related leave and a defined pension plan

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and advertisement number) through the below-mentioned details.

By email
[email protected]

07/04/2024

Address:

1083 McPhillips Street

Job Family Group:

Retail Banking Sales & Service

Minimum of 7.5 hours/week. Candidates should be flexible to work within branch open hours.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Go further with Foundever™. Are you ready to advance your career? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here you can improve your quality of life and advance your career. We believe that small moments can have a big impact on our professional experiences, our clients, our teams and our friends. By creating positive moments for each other, we make a difference and improve the experience for our associates. Foundever has over 20 years of experience recruiting for our customer support roles - our modernized application technology benefits our customers and you!


Location Requirements : Must legally reside in Canada

Primary Responsibilities:


- Handle incoming service calls in French and English.
- Understand and strive to meet or exceed set goals while providing excellent customer service.
- Drive customer satisfaction through voice communications, chat and/or emails.
- Navigate multiple systems

Work with us and you'll enjoy:


- Hands-on, fully paid training
- Benefits of working from home include saving time, money and the environment.
- Benefits include medical, dental, life and vision insurance and a company-matched RRSP contribution.

Qualifications:

- You can speak and write French and English fluently.
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career within 'a reliable company.
- You work well in a team or independently
- You are able to commit to working 40 hours per week.


Equipment and Internet Required:

- Desktop computer with Windows 10 or Mac (tablets, Winbooks, smart devices, Windows mini PCs, Chromebook and Android systems are not compatible)
- An independent monitor
- Internet speed - 5.0 Mbps in upstream and 5.0Mbps downstream.

As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.  

The Customer Experience Manager role will provide the opportunity to work in various areas such as:  Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor).

Responsabilities:

• Representing our brand and company vision for customer service excellence; 
• Understanding our internal and external customers by anticipating needs and delivering on promises;
• Caring for our customers in difficult situations;
• Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best, 
• Managing front line unionized employees belonging to both Unifor and IAMAW  
• Working indoors or outdoors if applicable;
• 24-hour Airport operations will require shift work/weekends and holidays;

Qualifications

• Possess at least a high school diploma  
• A minimum of two years previous people management experience;
• Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
• Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
• Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit 
• Must have a full valid driver’s license;
• Ability to lift 50lbs;
• Ability to walk long distances and stand for long periods;
• Effective Decision Making in a timely manner during stressful situations
• Strong interpersonal skills (organizational, team oriented & focused)
• Entrepreneurial & self-managed abilities;
• A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
• Ability to develop trust and rapport while providing employees performance coaching;
• An entrepreneurial, energetic and tenacious attitude; 
• Ability to adapt to new technology and to share that knowledge.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Posting End Date: May 19, 2024

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 7 months
Area of specialization: Sales
Computer and technology knowledge: Internet

Location: 1760 Main Street, Winnipeg, MB R2V 1Z7
Shifts: Day, Shift, Early Morning, Morning
Work setting: Business sector, Private sector, Retail/wholesale establishment/distribution centre, and Telecommunications company

Physical Requirements:

• The candidates should have a strong attention to detail
• The candidates should be able to work in a fast-paced environment
• The candidates should be familiar with repetitive tasks

Other Requirements:

• The candidates should be client-focused and possess efficient interpersonal skills
• The candidates should have excellent oral and written communication skills, exhibit flexibility in their work approach, and be organized
• The candidates should showcase reliability in meeting job responsibilities and be effective team players

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to answer inquiries and provide information to customers
• The candidates should be able to arrange for refunds and credits
• The candidates should be able to maintain records and statistics
• The candidates should be able to sell merchandise

Benefits:

• The candidates will get get bonus, commission, long-term benefits, and other benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, job reference number, and Include this reference number in your application CS 102) through the below-mentioned details

By email
[email protected]

By mail
1760 Main Street
Winnipeg, MB
R2V 1Z7

In person
1760 Main Street
Winnipeg, MB
R2V 1Z7
Between 09:00 AM and 04:00 AM

By phone
204-982-0095 Between 09:00 AM and 04:00 AM

Position Summary:
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills and Abilities:

· High school diploma/equivalent. College diploma preferred
· Knowledge of Canadian Customs regulations is preferred
· Knowledge of FedEx Express and Ground products and services preferred
· Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
· Must be able to complete and achieve minimum thresholds on any mandatory testing and training
· Must be able to operate in a PC windows environment
· In the province of Quebec, must be bilingual (French and English)


ADDRESS: 1950 Sargent Ave, Winnipeg, MB R3H 1C8
HOURS DETAILS:
Monday – 2:30pm to 7pm
Saturday – 9:45am to 4pm
WAGE: per hour, Weekly pay 19.55 checks, Benefits package, Employees Discount, Tuition reimbursement

Linden Ridge Branch (30 Hours/Week)

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Sales experience: Direct distributing – person to person (sales), Telemarketing, Cash and carry, Direct distributing – home sales/parties, Demonstration stand (mall/store), Call centre, Street vending, Trade shows

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment
• The candidates should be able to sit for extended periods

Other Requirements:

• The candidate should be dependable, quick learner, flexible, reliable, and judgmental
• The candidates should have excellent oral communication, efficient interpersonal skills, and ability to multitask

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to access and process information
• The candidates should be able to arrange for billing for services
• The candidates should be able to issue receipts and other forms
• The candidates should be able to receive payments
• The candidates should be able to answer clients’ inquiries and provide information

Benefits:

• The candidates will get learning/training paid by employer, long-term care insurance, group insurance benefits, vision care benefits, paramedical services coverage, health care plan, disability benefits, dental plan, and bonus